"Well laid out web site and easy to use. My order arrived in 4 days and was well packed. Shipping was free and came by way of FedEx. "

"Great customer service Got my order in about three days my rifle and accessories function perfectly right out the box my only regret was not ordering more ammo this thing is fun to shootAirVenturi Avenger"

"I have purchased an item recently and had some issues with its result. Contacting CS, I was very pleased with the professionalism of the representative and her knowledge of the situation. I live in Northeast Ohio so have always great delivery times and service. Regardless of the result of my current discussions I will continue use Pyramid Air as my source for all things AIR. "

"I had a large order returned by FedEx without notification, and subject to a $40 restocking charge (ultimately not charged), since I was not home to sign. A second similar order was confusing due to FedEx's difficult instructions on how to notify them to keep the order at the FedEx location. Pyramyd should communicate better with FedEx. Pyramyd says to discuss with FedEx; FedEx says to discuss with with Pyramyd? The shipment was divided into 3 packages to be delivered on three days. I finally have them holding two packages at FedEx at their location. The third is still coming to my home. All require signature which is no problem and which I will do at the FedEx location. I would not want to stay at home for 3 days."

"I wanted to know if the scope I purchased needed batteries to make it illuminate.... I did not want a scope that requires batteries. I waited on the phone for help that never came, even requested a call back which I have not gotten yet. I went ahead and made my purchase, but if I find it requires a battery then I will still need to talk to a customer service person for a return number.
MDE"

"Outstanding selection, great prices, and excellent service keep me coming back to PyramydAir."

"Pros:
I've been buying from Pyramid ever since being bitten by the airgun bug a little over two years ago. Spent a lot more than mama knows about (which is why I'm still alive, I guess) Anyway, after over a dozen rifles and three dozen pistols, and a wheelbarrow load of ammo, (I don't even think I'm exaggerating there) I can say Pyramid is a very cool place for all things "Airgun."

Cons:
Just a few. They are hard to get hold of on the phone and the M.O.H. makes me wanna put pins in my eyes, and they don't always call you back like they say they will, so you just gotta bug them. About 60% of the time, the Email from whomever is shipping the stuff,sez: "Delivery before 7PM - Thursday" turn out to be Friday. However, To e fair, PA is STILL much faster than the others, so there's that. "Bullseye bucks" ain't all that earth shattering; especially when most credit cards are at least a half percent better.

What others should know:

1. On your next gun, (cuz you WILL buy more - that's the law ;o) get the "Ten for Ten" deal! You won't be disappointed, cuz its probably one of the best ten dollar deals out there.

2. The ammo "buy four and get one" (or whatever) is a great deal. Always get that.

3. AFAIK, they still don't have a "retail store," and really need one. ( Just for me.:o)

P.S. Yeah, I'm rotten; I only give them four stars cuz "nobody's perfec," so nobody gets five stars except God. (actually, I like to give Him ten. :o)
"

"I sent an email requesting cancellation of an order. within minutes it was cancelled and refunded. "

"Orders are not processed and shipped the same day. The free shipping offered after spending $150 or more may as well be a slow boat from China."

"I live in a very remote part of the state.
Almost everything I buy comes from the internet.
I've had some bad results.

Dealing with Pyramyd Air was a great experience. I couldn't be happier with my order.
Prompt, helpful, and great product.
Thank you........Ray Seufferlein"

"2 Times , FedEx and UPS, don’t ship to me properly my stuff and a gentleman from pyramid Mr John, give me a good support on the mistake!,… And he send me for a third times my order!…. Very Good service! Thanks Again!"

"Answered my questions and referred me to a parts supplier that could help since the parts I needed were not available from Pyramus."

"I had trouble with open sight and Ted gave me a tip on making the front sight more visible and it worked on shooting my closer targets ( 30'- 45' ).
Also I think the next call was to Roman ? he helped me with a defective magazine, by a quick easy exchange. Thanks I hope I got Romans name right...
Paul J"

"Not only did I get to talk to a live person to get several questions answered in my buying decision, but they actually beat Amazon's pricing with my bundled purchase. Plus once my order arrived, I again was available to get my questions answered by a real person, with immediate follow-up on an outstanding issue. As well as the fact they timed the shipment perfectly, since I was heading out of town when I placed the order, and didn't want it to arrive early and sit on my doorstep."

"I have ordered countless products over the years from Pyramyd Air. Airguns, scopes, mounts, ammo, targets, and a host of other accessories. I have never had a negative experience. The shipping is second to none. Pellets are shipped in cut to form styrofoam to prevent damage(class act). I really like the buy 3 get 4th free pellet offer!!! That's a huge saving when buying 500 round tins. They have a great selection of so many products and typically if they don't have it, you probably won't find them elsewhere. If I had one suggestion for their business it would be better phone support. People still want to talk to people!!!! It's part of the fun of a hobbyist! It's nice to ask questions to someone in the "know". Very tough to get a human on the phone. This however is typical of most businesses today so its hard to single out PA. Overall, dealing with PA on line has been a pleasure,"