"I live in a very remote part of the state.
Almost everything I buy comes from the internet.
I've had some bad results.
Dealing with Pyramyd Air was a great experience. I couldn't be happier with my order.
Prompt, helpful, and great product.
Thank you........Ray Seufferlein"
"2 Times , FedEx and UPS, don’t ship to me properly my stuff and a gentleman from pyramid Mr John, give me a good support on the mistake!,… And he send me for a third times my order!…. Very Good service! Thanks Again!"
"Answered my questions and referred me to a parts supplier that could help since the parts I needed were not available from Pyramus."
"I had trouble with open sight and Ted gave me a tip on making the front sight more visible and it worked on shooting my closer targets ( 30'- 45' ).
Also I think the next call was to Roman ? he helped me with a defective magazine, by a quick easy exchange. Thanks I hope I got Romans name right...
Paul J"
"Not only did I get to talk to a live person to get several questions answered in my buying decision, but they actually beat Amazon's pricing with my bundled purchase. Plus once my order arrived, I again was available to get my questions answered by a real person, with immediate follow-up on an outstanding issue. As well as the fact they timed the shipment perfectly, since I was heading out of town when I placed the order, and didn't want it to arrive early and sit on my doorstep."
"I have ordered countless products over the years from Pyramyd Air. Airguns, scopes, mounts, ammo, targets, and a host of other accessories. I have never had a negative experience. The shipping is second to none. Pellets are shipped in cut to form styrofoam to prevent damage(class act). I really like the buy 3 get 4th free pellet offer!!! That's a huge saving when buying 500 round tins. They have a great selection of so many products and typically if they don't have it, you probably won't find them elsewhere. If I had one suggestion for their business it would be better phone support. People still want to talk to people!!!! It's part of the fun of a hobbyist! It's nice to ask questions to someone in the "know". Very tough to get a human on the phone. This however is typical of most businesses today so its hard to single out PA. Overall, dealing with PA on line has been a pleasure,"
"So so good haven't received anything yet but so far excellent"
"Just started using Pyramyd Air this year and have had no problems finding what I want or need. Very good and quick to get orders out. To many thinks I would like to have just to collect them. Keep up the good work.29565368"
"Major sense of humor. I always ask for her when I order. She always works to get the best prices and shipping costs on orders as low as possible and still operating within company policy. If you are going to get a $150 worth of merchandise don't pass up the air gun pellets. Pay for 3 and get 4...and if you make it over $150 including other pyramid items, the shipping is free. Bear that if you can!"
"This is my third purchase from Pyramid Air. The first one was exceptional. The second, not quite as good ... and this third purchase, though just done a day ago ... per the sale ... a little disappointing. After spotting the first air gun I wanted to purchase, and finding I qualified for some free metal targets ... I was quite happy. And finding another gun, that was on backorder ... the price seemed good, qualified me for free shipping, and I was happy to complete the purchase. Then I saw that the free shipping only applied to the order, if all items were shipped at the same time? Meaning the first gun now available, and the free targets will have to wait to be delivered until the entire order is ready to ship all at once? With an expected date of 12-01-22 ... the only way I could get free shipping is to wait until December to receive my first chosen gun? It isn't my fault that the item on your page is on back order. I would think that you would realize that, and ship both for free when they are available to please a 3 time returning customer."
"Pyramyd Air provided all the information I needed for my last purchase. Great Company, Great Service!"
"I spend alot more then I should on hobbies. I am a new customer to PA, but still placed 2 orders totaling just under $1500 in a weeks time.
Order#1-Due to something on Fedex's end this order was delayed over a week. I called PA to see if they could be any help. Instead of offering to look into the matter, I was told to call the shipper. Basically, they did their part and shipped said order and they were done with it. In the end, I filed a lost package claim with Fedex which seemed to light a fire under them and the order was delivered a few days later. Strike 1 for PA.
Order #2-This had some small bits along with a nearly $700 carbon fiber tank. Tracking on PA's site showed everything had shipped. I tend to track all orders so I am not surprised when an order is delivered late or whatever. This order was delivered today. No carbon tank was included.
So I called PA to get specifics about why my order was not complete. I was put on hold twice without being told I was being put on hold, kind of rude. Finally she hung up. I sat by the phone a bit thinking I would get a call back. Nope, nothing. So, I had to call PA again. The sales associate informed me the tank was shipped seperately, and should be delivered in the next 7 days. No other tracking number associated with my order for the tank is available on PA's site associated with this order. Here I sat thinking I would be able to air up my air guns today, and again, PA crushes my hopes and asperations for some much needed fun. Strike 2.
I am a big Amazon shopper, and a vine reviewer. I have been looking for my next pcp rifle, now when I see that it ships from Pyramid Air, I move on.
My 2 cents."
"Great selection and superb service. I highly recommend Pyramid Air."
"Pyramyd air is leading the industry in customer service and speed of delivery. They respond faster to questions than all other vendors and I use others, though Pyramyd is always my first choice.
My only complaint on this order is that I've tried multiple times on multiple occasions to order a MOA challenge card and each time I find no instructions on how to do so for FREE! The button you click says right on it FREE but then there were no instructions. CS staff finally sent them to me after I ordered it and paid for it. He did give me "bucks" equivalent to the price, but I should not have had to do that. OH, some time ago I went back to my original email from Pyramyd and never found the instructions for "free".
That is a stupid little thing but it creates unneeded frustration and make me wonder what else I'm missing?"
"I've been with Pyramyd Air for several years and have never had a bag experience from returning a scope to buying an air rifle. With delays in shipping from over seas I especially like the emails I get telling me when a product is available especially pellets this year. Just a good company all round. "