"They totally scammed me , lost my rifle worth $750.00
Then refuse to do anything about it ,
Contacted Attorney General and the BBB at which time they gave my a credit in the amount I lost , after signing off with the BBB and I was satisfied , they took back the credit and left me with nothing .
This is the most deceptive , crooked company I have ever dealt with .
They even scammed the BBB but making it look good so customer closed the complaint and then steals it back .
Horrible."
"Went to order $124 worth of merchandise which the shipping was advertised as free so long as it wasn’t over 10lbs. Put in cart and Paypal it for purchase. Returned to check out and shipping was added. Tried to call 1hr on hold till phone died no luck. Messaged and response was free shipping over $150 so I screenshot the statement from their own website that said otherwise. Then the response was that the “website” calculates the weight. I pointed out that I have the products I ordered and that was not the case. I have screenshots verifying all I have stated. Not any way to run a business! I gave them an out “plausible deniability” by mentioning that if the website was in error and caught by a human customer then any good buy would rectify the error and be grateful it was pointed out. Not so with Pyramid Air sadly, which says no error but intentional misrepresentation. They lost a good customer to gain a lot bad review. "
"Worst customer service ever,
I recently purchased an air gun from Pyramid air it was immediately lost in the mail, They have told me they've refunded my money about 3 times and Every time I go to my account It's still not there it's been over 2 months I bought an item I never received and they Are still charging me 2 months later... I'm really over being lied too!"
"Horrible customer service hard to get to and never called back when told the will I wouldn’t buy a bb from thm"
"PA and its sister company, Airgun Depot, are the only places that ship pellets sufficiently well-packaged to arrive without damage. I've been a PA customer for over 15 years and I can't believe the negative reviews here. With my dozens of orders placed for a wide variety of airgun products, I've always been satisfied with PA products, customer service and prices. In my experience, when something's not right, PA more than makes it up to you!
PA also sponsors the best blog in airgunning by "The Godfather of Airguns," Tom **** (aka, B.B. Pelletier)."
"Ordering was pretty ez. Then the lying started. Took longer than expected to ship order, but ok.
Order was supposed to arrive aug14. It's still not here. I've sent 5 emails,n called 2x. E mail goes unreturned. Calls just go to hold.
I would strongly suggest anyone looking to purchase from this company to avoid it."
"THIS IS ON THE SAME PAGE ABOUT RETAIL AND RETAIL IS IN THE NOTE BELOW ABOUT INSPECTION AND ACCESSORY. SO WHO IS LYING? I WILL SUE THEM AND SINK THEM.
IT CLEARLY STATE ALL IS THERE. IN THIS PARAGRAPH THEY PUBLISHED!
I WILL NOT STAND FOR THIS. THIS IS MISLEADING AND FRAUD AND DANGEROUS. SINE IT IS INSPECTED AND DONE RIGHT. IMPOSSIBLE. THIS IS MISSING SCREWS THAT HOLD ITEMS. THEY DO NOT STATE WE WILL SEND THE ACCESSORIES WITH OUT THE TOOLS TO ATTACH. THIS IS FAR FETCHED AND I WILL SINK THEM OVER THIS. CHECK THEIR FEEDBACK.
THIS IS ALSO INCLUDE UN REFURBISHED ITEMS.
NOTE: WHERE IT SAYS FULLY FUNCTIONAL AND ACCESSORY HERE!
50% RETAIL. This AIR RIFLE WAS $10.00 OF OF NEW ONE. WHERE DID 50% COME FROM?
Our expert technicians inspect, repair, test and re-inspect each and every open-box and refurbished airgun, airsoft gun and airgunning accessory here to ensure it leaves our warehouse fully functional.
We can't offer these items for sale as new, so they're a great way for beginners to get into airgunning, or for experienced shooters to add to a collection, at up to 50 percent off retail.
Pyramyd Air's open-box and refurbished inventory is constantly changing, so make sure to check back often for that airgun, airsoft gun or accessory you've had in your sights for months.
YOU ARE WRONG FOR DOING THIS TO CUSTOMERS. LYING AND WHEN YOU CLICK ON AN ITEM AND IT HAS REFURBISHED IT IS NOT 50% OFF AND IF DOES NOT STATE ABOUT ANY THING MISSING. IT STATES WHAT IS COMING. YOU HAVE TO GO TO ANOTHER WEB PAGE TO SEARCH FOR REFURBISHED AND IT SAYS CONTRADICTING THINGS. WHY WOULD SOMETHING BE MISSING IN A RECONDITIONED RIFLE. MAKES NO SENSE! YOU EVEN STATE ON THE SAME PAGE YOU SAY THAT IT IS INSPECTED FOR EVERYTHING INCLUDING ACCESSORIES. SO HANG YOURSELF IT YOU WANT. BECAUSE I AM GOING TO SUE YOU. MISLEADING. YOU ACTUALLY HAVE TO GO LOOK FOR THE WORD RECONDITIONED TO GET WHAT IT COMES WITH. BUT IF YOU CLICK ON AN RIFLE AND IT HAS AN OPTION FOR REFURBISHED, WHY DO YOU NOT STATE IT THERE. WHY GO LOOK FOR WHAT IS OFFERED IN A REFURBISHED RIFLE WHEN YOU STATE EVERYTHING BELOW IN THE DESCRIPTION. THEN ON THE REFURBISHED PAGE EXPLANATION IS CONTRADICTING,AS IT SAY ON THE BOTTOM THAT RECONDITIONED IS FIXED AND LIKE NEW AND INSPECTED FOR ALL INCLUDING ACCESSORIES. THAT IS WHERE YOU HANG YOURSELF. IGNORANT WRITER ON DESCRIPTION. NEED TO EXPLAIN IT ON THE PURCHASE PAGE NOT ON A DIFFERENT URL. THAT IS ENTRAPMENT AND CONFUSING IF SOMEONE IS LOOKING FOR A CERTAIN RIFLE AND REFURBISHED POPS UP AND YOU CLICK IT. ALL STATED IS WHAT IS INCLUDED. NEVER WENT TO SEE WHAT YOU HAVE IN REFURBISHED AND WHAT YOU OFFER. YOU DO THAT ON YOUR SITE YOURSELF. YOU HAVE SUNK LIKE A SHIP ON THIS ONE. I OWN OVER 220 AIR RIFLES AND CO2 PISTOL COMBINED AND YOU HAVE PICKED THE RIGHT ONE TO MESS OVER. GUARANTEED. PLUS YOUR STOCK BOLT CAME OUT UNDER THE TRIGGER GUARD THAT HOLDS THE BARREL DOWN AND WHEN IT COMES UP IN A BREAK BARREL IT IS DANGEROUS AND IT HURTS. SO GO FIGURE ON YOU INSPECTION AND REDO IT AGAIN. THE WORK WILL KNOW ABOUT THIS AND BBB WILL ALSO HAVE ALL THE LINKS AND HOW THE INFORMATION IS MISLEADING. THEN LOOK AT WHAT OTHERS THAT PURCHASED FROM YOU WENT THROUGH. NOT GOOD. ESPECIALLY FROM ME. I GOT YOU COMING AND GOING. YOU HAVE MESSED OVER THE ONE WHO WILL BRING YOU DOWN FOR THIS. TOO BAD I KNOW IT ALL AND CAN EXPLAIN IT IN LAYMAN TERMS SO THEY CAN CAN SEE HOW MISLEADING YOUR SALES ARE. GOOD LUCK. GOOD RIDDANCE. I GOT YOU COVERED FROM 1ST TO HOME BASE.
YOU ARE THE WORST LYING, CONCEIVING COMPANY I HAVE DEALT WITH. AND YOU SELL DANGER ITEMS THAT MALFUNCTION CAN CAUSE HARM. I WILL SUE YOU FOR EVERY LIE AND THE DAMAGE DONE TO ME.
"
"Needed to return my gun which they sent as the wrong model. Sent emails and no response. Called on the phone, no answer. This is a bad bad bad situation. Wish I read these reviews earlier. This company, if you want to call it that is not operating like a legitimate business. I’m contacting the Better Business Bureau in two more days. COVD19 is no excuse for a simple call ball back or REAL PERSON email."
"They need to hire more people should not take 2 weeks to get items you pay for? Using covid 19 as excuse everybody else we order from can get you items just fine. Never again p.a"
"Bought their Bear Claw .177, came with No manual, customer service never picks up the phone,,, email answers are unacceptable. Do kindergartens run this sinking ship??????"
"I purchased a Benjamin Trail on 2/27/2020. I was notified that my order was shipped 2/28/2020 @8:11AM.
FedEx notified me they were shipping the product that same day. It arrived well packaged and in perfect condition and I was installing the scope at 12:00 Sunday 3/1/2020. Even with the leap year that's 4 days from order to delivery.
Thank you for the great service. A first time customer GN in MN"
"bought a browning leverage pellet rifle for my sons christmas, cocking lever jammed first day, sent it back and was sent another, jammed after maybe 10 shots. so i called again (good luck calling this company) i was offered a diana 34p in place of it if i payed the difference, i agreed....i waited and i waited for a confirmation email....never got one...so i call again, the lady informed me the diana was USED, the guy told me NEW IN BOX but the boxes had been opened... (lie)...soooo then i ask for a refund. that was jan 21 it is now feb14. no refund yet...(smh)... and i call again... was told (well i see the request but it has not been submitted) UGH REALLY...
so now maybe in 10 more days i can get a refund.. BAD CUSTOMER SERVICE!!!! BAD PRODUCT!!!
when i told them there service was bad, i was told (i will process it) and was hung up on!!!
NEVER EVER WILL THEY GET ANOTHER DOLLAR FROM ME!!
THEY WILL LIE TO YOU AND SELL YOU JUNK!! USED REBOXED REBUILT JUNK!
"
"Bought a gun that was defective and wouldnt do anything except have me send back wouldn't send a new one until they got the old one. Even with a credit card on file absolutely unacceptable to me ...if you spend 700 on a product it should be tested before it leaves the store...."
"I sent an air rifle to the company in Ohio for new seals. The gun was in pristine condition when sent but was received back with scratches and gouges to the barrel and receiver along with damaged screws. The company did refund the labor but it will cost me twice that to have someone fix what they damaged. I would not recommend this company to anyone. My gun is now worth half it's value due to the damages that were done by this company."
"I bought a karl armor puncher pcp, pump, and scope. I forgot the adapter so had to make a second order, they all came the same time 3 days later fed ex. They have excellent, well spoken customer service. It is some times a bit slower than say amazon, but they are way better spoken than amazon customer service and helped with all my needs. I will be buying my next pcp there the texan and I have 0 worries about it. Great company."