"Ordered a competition rifle for my daughter. Made a mistake in ordering. Called their customer support and was instructed how to remedy the issue with incredible ease. Thanks to Bridgett for all her help. "
"Bought an air gun (insanely low sale price) in the evening. Later in the eve, I decided to try to add an extra magazine to my order. So, I emailed Pyramyd and asked if they could add it to my order. Early the next morning, I got an email saying that my order was packaged and ready to ship. 45 minutes later, I got another email saying that my order had shipped and I could not add the magazine to my order!! Oh well- I love the fast service and great prices. I will be a customer as long as they keep up the great service and low prices! "
"Got good advice about best caliber rifle to go with and getting everything set up with FFL dealer was very smooth"
"Great products, always find what you need. "
"This Carnivore is a beast. Fast Shipping. Much thanks to PyramydAir.com"
"I had a two part shipment and one part took about three days longer than the first to arrive, but no big deal. The main box with three tins of pellets was very well packed. I've ordered pellets from some other places and the tin was just tossed in the box or in one case in a bubble envelope with no protection. Guess what happened to those tins, yeah a lot of unusable pellets. Pyramyd surrounded the tins in foam AND cardboard! Thanks Pyramyd for caring enough to take extra steps. They also did a good job of answering multiple questions before I ordered anything."
"I have ordered about five or six items from Pyramid Air, and am completely satisfied!!!
Their shipping is always on time or ahead of time. Their people are very friendly and helpful.
And the way they pack the items that I have bought, it would take someone that has gone (postal) to damage them!! They get two from me!!! Keep looking up! Ken."
"Pyramyd Air (now just "Pyramyd"?) has a large selection of products. Quality is excellent on most items.
Cons; Expect to pay shipping costs that will sometimes negate any discounts, Shipping usually takes a minimum of 4-5 business days, Out-of-stock items/combos can take months to be available.
Pyramyd customer service (in my experience) is poor to non existent, the charge to "test" your new gun (If it's a NEW product, why does it need to be tested?)
Pros; Great selection, Pellets are very well packaged to protect the tins from damage, prices on most items are in line with other retailers, tracking number is provided on orders so you know when to expect your gear."
"The pellets were shipped in a very secure way to make sure the tins were intact and pellets
weren't loose in the box."
"Got it fast and it looks great. "
"My order processed quickly, tech services expedited and my order is on it's way."
"This is my second purchase from Pyramid Air, both went flawlessly. I have acquired the Glock 19 replica. Previously I acquired the Dan Wesson 715 revolver. I purchased these products as cheap practice of a 357 and 9mm pistols. In addition, I added accessories, BBs, and pellets. Shipping was quick and the products function perfectly and quite accurately.
I highly recommend Pyramid Air and these products specifically.
I have also enjoyed the product videos. They are very informative and insightful. "
"usual fast shipping and excellant packaging!"
"I purchased an ASG CZ P-07 (Duty) air gun with a two-year service plan almost two years ago. The ASG air gun is a fine replica of the actual CZ P-07 firearm (which I also own), allowing me to run tons of holster draw and sight acquisition & alignment drills at home. The ASG air gun far-and-away my favorite air gun replica for training, and it nearly broke my heart when the gal ceased working.
The gun was still within the coverage offered by Pyramyd Air's 2 year service plan, and Pyramyd Air helped me submit my claim. Air Venturi handles repair for the ASG CZ P-07 under the service plan, but they were not able to fix it. I just received today a brand new ASG CZ P-07 as a replacement.
Pyramyd Air's superb after-sales support--including but not limited to its 1- and 2-year service plans --is why I won't shop anywhere else.
Keep up the good work folks!
All the best
John"
"I received the Webley Nemesis CO2 pistol today via UPS. When I picked up the box from the porch there was rattling. Never a good sign with UPS. The rattle turned out to be a couple of items. The front sight was knocked out from the dovetail slot and the grip door/CO2 tool was among the items. The real clue something was wrong was the gun's bolt was sticking through the box lid which was placed upside down in the bottom of the box without packing material under the boxed pistol, there was plenty on top. The bottom of the shipping box was also damaged from the bolt impacting it and a small hole was developing. As far as I can tell the gun was not damaged. The bolt seems to have weathered the onslaught with no physical damage. I have already put some pellets through it and all seems to be working fine. I did not rate your shipping but I did take a star away because of improper packing of your product. The Webley is magnificent and I will review and rate that later. "