"I tracked my order to my city, but it did not progress. I contacted customer service by email. I had a return email within two hours that Quality Bath had contacted UPS and UPS started an investigation. After 48 hours, I received an update that a new shipment was on its way at no charge to me. UPS could not locate my package. I’m very pleased with the prompt attention customer service gave my issue. "
"Products are awesome and shipping was super fast!! Thanks much!!"
"Akiva was so so so helpful. He went above and beyond which is rare today!! I really appreciate it!!!! Great experience!!"
"If calling this store make sure you request for Josh. First, he is highly knowledgeable about the product. Whether it is bathroom vanity or a medicine cabinet. And if he is not sure, he goes out of his way to find out accurate information. Second, Josh is responsive. Always following up in a timely manner whether prior to the order or after the ordering. He is an embodiment of great work ethic and brings his 200% to the job making sure the customer is informed and satisfied. "
"I've ordered with Dov at Quality Bath for years. The service is excellent, and the pricing is competitive. Dov goes above and beyond for all my projects. All my questions are answered promptly, and the deliveries are coordinated with the construction phases. Why shop anywhere else?!"
"Dov is excellent every time we need help. Super fast to answer all our questions and concerns. "
"Jack and others went above & beyond to make sure I got the best prices and service and tech support. I only buy from Quality Bath, they get things done fast!"
"Things didn't work out for me as I ordered the wrong components, repeatedly, but they were very helpful every step of the way, and accepted my returns without issue. Will buy from them again, once we're more confident we've selected the right hardware for our desired use case..."
"I called Quality Bath to ask about a replacement part for our broken shower head. The person who answered transferred me directly to the After Sales Department, where Chaya assisted me immediately. She was polite, efficient, and knew her stuff down pat. Her communication was clear, and in 1 business day, she had arranged for the part to be delivered to us under warranty. I will be a returning customer at Quality Bath because of this experience."
"We have been working on a remodel for the past year and ordered beautiful Newport Brass Polished Nickel shower fixtures. We finally got to the installation and had a couple of parts missing from the trim. Tammy was so helpful and was able to contact Newport Brass for me and get the parts ordered at no cost. I have had nothing but EXCELLENT experiences working with all of the lovely folks at Quality Bath! I won't order from anyone else!"
"Had to return an item...she waived the 20% restocking fee and kept me informed throughout the entire process. Five-star service!"
"I have placed an order with quality bath and was in direct contact Jack who was very professional and helpful, informative and helped me through the whole process.
Highly reccomend quality bath and their professional team!
As a Designer I would definitely use them again!"
"I recently bought the same vanity from another company and after waiting 3 weeks, it arrived with the box completely damaged. I had to reject delivery but was in a bind because the contractors had already finished demo. I reached out to Jack at Quality Bath and he assured me they could get me the same vanity in time for my project. 8 days later and the vanity has been delivered!! I am upset at myself for not choosing Quality Bath first!"
"I was shopping online and had questions about my order and delivery timeframe. Ellie answered promptly and creatively sought solutions to help me meet my needs. Very impressed with the service. Hopefully the products will be equally impressive once received. "
"From start to finish, this purchase went smoothly. First of all, Quality Bath had the best price around. Secondly was the service. I needed my part yesterday! Jack ensured that my order was processed quickly and overnighted. It arrived early than expected and was the correct item. Thanks Jack!"