"Akiva got back to me almost immediately with the requested lead times and pricing. And the products I was looking for were able to ship out within a week. "
"Everyone has a bad customer experience story these days.. seems like we have grown to accept good service is a thing of the past. Not at quality bath! I placed a large order for a custom color in Brizo faucets. I knew there would be a wait. All came in except one piece and the shipping date was pushed out a couple of times. My bathroom remodel was held up over one piece. When the piece was delayed again (not Quality Baths fault), Chana tracked down the part with a competitor and sent me the link. I ordered the part from the competitor (paid twice as much as Quality Bath’s price). Chana’s above and beyond commitment to making sure I had the part to complete my bathroom was amazing. I will be a customer for life."
"Quality Bath has great set of choices for Bath products with good prices and Customer support. Akiva was great in coming up with availability and pricing and help me close the purchase within couple of hours. "
"I didn’t receive my products yet, but so far Akiva has been extremely patiente and helpful. He answer quickly also. Thanks for the support!"
"I googled what I needed
I contacted the site I found , quality bath
Akiva from QB contacted me immediately and I ordered my product
I recieved a confirmation email
all done within 5 minutes!!!
"
"I needed several new plumbing fixtures for a kitchen reno. Quality Bath had the best prices. Their customer service was great - especially from Chaya and Josh. Very quick to respond. I had to exchange my order for a different finish after the first set I ordered didn't match my kitchen hardware and the process was super easy. In-stock items also came quickly after ordering. Highly recommend!"
"I can only review on the service/help I received to place our online order as we just placed and have not received the items. Akiva was amazing throughout the ordering process. He was so kind, patient and extremely helpful!"
"This company deserves 10 stars not 5. We are truly happy with the quality of service we received from them. At first, we were hesitant to order all the materials we needed for our upstairs remodeling project, especially from an out of state company. Quality Bath exceeded our expectations from ordering to delivery.
Akiva was my agent that helped me decide which products work well with my vision and what I wanted to accomplish in my project. He provided me with suggestions and answered all my questions and concerns regarding all products available. He was very knowledgeable with all the brand names. He made it very easy for me to decide what particular brand to order. We ordered the bath tub, jacuzzi, toilets. Sinks, mirrors, faucets , complete shower systems, cabinet pulls, linen closets. Akiva was very patience with me and provided me with superior customer service. He definitely knows all his products .
With regards to warranty and issues with the products, Chaya was our contact person from Quality Bath. She acted quickly and provided me with the time line on when to expect the replacement items. The biggest concern that we had was the bathtub we received
had a factory defect. There was a resin material that dropped in the lower part of the tub and we did not noticed it until the tub has been installed and ready for use. We immediately contacted Chaya regarding what options we have. Chaya immediately took action to contact the manufacturer and constantly followed up on the status to repair the tub. Although the manufacturer took a month to send someone to our house, we are extremely happy with the results. Chaya did an excellent job coordinating all parties to fix our issue.
Both Akiva and Chaya deserve recognition for doing their jobs above and beyond all expectations. It was a sincere pleasure working with them.
I would highly recommend Quality Bath to all my friends and family. I have enclosed some photos of my completed project.
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"Tammy resolved the issue quickly. the flexible hose for the hand held shower head was not shipped with the set fro Grohe. The missing part should arrive in 5-7 days. Quality Bath stands behind their products. I will order from them again."
"A shower head from a high-end manufacturer developed a crack after several months of service. I tried to contact the manufacturer first since it was clearly a warranty issue, and really not the responsibility of Quality Bath. It was impossible to get through to the manufacturer's customer service so after being on hold for an hour, called Quality to see if they could help. I easily reached Chaya at Quality who quickly contacted the manufacturer on my behalf who agreed to replace it. Amazing."
"Ellie and the whole team are superstars! I will be purchasing the rest of my items from Quality Bath in the near future. "
"We purchased several items from Quality Bath when we remodeled our bathroom. They were very helpful and the delivery was timely. Over a year later I experienced a problem with a component of the shower system and called Quality Bath since I could not reach the manufacturer by phone. Adina from Quality Bath was very helpful and emailed the manufacturer to request the replacement part. I am waiting for the part and I am sure that Adina will follow through for me. Thank you Adina for making a customer experience the best. "
"Rikki called me because I had placed two orders for a medicine cabinet. She wondered if I wanted both. I did not recall placing the earlier order so her quick call allowed her to cancel the earlier order and resolve my standing order. She was very clear and organized. Thank you Rikki!
Pamela Bicket"
"Jack was wonderful- he shipped my new sink to me here in Denver so quickly and kept my project on track- thank you Jack and Quality Bath!
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"We recently placed our second large order with Quality Bath. Jack is absolutely the best and always our “go to” guy. He is responsive and so helpful.
Several years ago, we renovated our home and purchased nearly every plumbing fixture from Quality Bath. Now, we are building a new home. We knew exactly who to call for the Toto Neorests and Bain tub - Jack! Thanks for the amazing experience and customer service!"