"i had placed an order idk 2 months ago the company canceled the order they refuse to reach out to tell you why they canceled them i will not change the star rating on them as i will never use them as there crooked and a scam the government should shut them down because of the scams there putting out. i did reach out the customer service a dam joke they wont help you they call you stupide ."
"One of the worst customer service experiences ever. Ordered a couple of AIO Printers because they advertised guaranteed 2 day shipping and I needed for a customer. Apparently, they ship through Staples so there's no tracking. 2 Days later their site says, "Out For Delivery" I was out for the day, and they weren't there when I got home. Checked the site and low and behold there was an entry for both orders at 10:30am, "Customer requests Future or Redelivery" Uhhh, no, I did not. Contacted them and nobody was able to give me a straight answer. Then, all of a sudden I get an email that one of the orders was cancelled and a replacement order was placed, for delivery in TWO MORE DAYS. I called them again and told them I wanted them tomorrow, not a new order, and it was like Keystone Kops. Nobody could do anything. Well, the next morning the two orders were unceremoniously dropped at my door, no notice, no bell ring, but the 3rd order they made was still pending. I called, I emailed, I emailed both Staples and Quill Executives asking that the 3rd order be cancelled and not delivered. All I heard from Customer Service was they can't stop it, it's "already been dispatched for delivery" TWO DAYS IN ADVANCE? With a local Truck Delivery? And they couldn't make a phone call to Staples and say, "DON'T DELIVER IT????" Please. Two days later, again, they unceremoniously drop the 3rd one on my doorstep, IN THE POURING RAIN, with NO plastic wrapping. No doorbell ring, no notice it was left. I eventually found it there and again contacted everyone, including Social Media and told them to come pick it up, and all they do is send me a label, like I have to now take it somewhere to ship it back to them. Finally, late that day the head of Quill CS finally emails me a rude email telling me to keep it, but they're closing my account, lol. THANK YOU! Like I would've ever ordered from these clowns again. Do yourself a favor, avoid this place like the plague. Nothing but headaches and incompetence. Check out all the BBB complaints"
"Web site will tell you if you spend a certain amount of money they will wave handling fees. Amount is removed on your cart bill but they add it back in on your your credit card final bill. Tried to cancel order and they refused to cancel. Bait and switch rip off"
"I will NEVER buy anything from Quill ever again.
When I checked out it stated that my product would be shipped by UPS
They shipped it using FedEx. The worst shipper in my area.
Received notice on 6-29 my package would arrive on 6-30
Received another notice the same day deliver had been updated to 7-1
Receive notice on 7-1 my package was out for delivery
Received another notice the same day that package was delayed and scheduled for a 7-1 delivery
Received a notice 7-2 package was delayed and scheduled for a 7-5 delivery
Finally got 7-5."
"How can any company ship products without some kind of outer packaging? Quill does and trying to talk to their customer service is worthless. Item damaged in shipment and they could care less. I'm done ordering from them."
"When I clicked the order entry button, the delivery address looked great. Then the order summary page had delivery information messed up. They could not correct the shipping info, even though I frantically tried contacting them. I don't need these hassles. QUILL used to be great. Their online performance is evidence of a shabby operation. Shop LOCAL and ship it yourself."
"They did not ship my complete order. I then called them about it and they created a replacement order and charged me for it! They promised they would refund but who charges a customer for their mistake! I am not out boxes and have been charged twice! The rep was no help and told me that is how they work.
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"I have politely asked Quill to stop calling on me for over a year and they still continue to ignore my requests, ignore my NO Soliciting Sign, and continue to harass me and office staff for orders. I had to file against the BBB and still ,i only get the same response of ok we will put you on the list, but they don't, it does not stop. This co is terrible and I will never buy from them."
"This company is a layer. The president stated our account would be fine after payment ( due to covid ) and now they tell us nope pay or no order. STAY AWAY "
"Owned by staples horrendous customer service. Will rob you blind and when inquiring about anything they have bots and scripted email responses. You go around in circles just to get nowhere."
"They drop ship from the manufacturer or some other distributor. Site says a product is in-stock and they give an impressive date by which it will be delivered, for free! But they don't have the stock. They don't have any apparent way of monitoring the status of the stock. When a week goes by and the shipping date has been pushed out twice they continue to say that all is well and you will get the item soon, and this time you can trust them, sorry about the inconvenience from before. But "sorry" is meaningless if you aren't changing your behavior to prevent it from happening again. I believed them twice, waiting week after week with no sign that it will ever be shipped. Finally canceled my order, and even that was a headache with stupid questions like "what is the company name" when if they even glanced at the order details they could see that no company name was on the order, so it's just a waste of time to ask that.
No doubt the customer service agents hate their job. They are definitely fielding a lot of these issues right now. Yes, Covid-19 **** and has messed things up. But the core issue here predates Covid-19 presumably by years: They list things as in-stock which are not, and either they don't know the actual status or they continually lie about it. Neither is good. Neither is the product of Covid-19.
If it's not in stock it should say that very clearly before the order is placed. Do not give a date 3 days in the future when the customer is told it will be delivered if there isn't even anything available to ship. This is basic and obvious, yet it continues to escape them. As a result you can't trust anything on the site or info from their customer service agents. I will never again buy anything from Quill. "
"They are terrible do not order from them you will die before you get your order just put it in your will or let your family fight over it if it ever arrives smh"
"Do not buy from here. Every single week you wait for your order, you'll receive an email saying that your product will arrive next week. When that week comes, you'll get another one saying that it'll arrive the next week. "
"Changed my shipping date to well over two weeks after original date. Site said in stock. Lies!"
"Placed an order on 4/14 for in-stock items. 15 days later still no shipping confirmation and can't get a straight answer. They have told me twice that my order is in "credit review" but they charged my credit card instantly after I placed the order and I do not have a credit account with them. I now have to file a fraud claim with my bank to get my money back. Very poor customer service and seems to be a very poorly run company. I would advise anyone to stay away from this business."