"I ordered a large digital wall clock from them but they never shipped anything. All inquiries as to the status were just robo responses saying someone would contact me within 72 hours but 500 hours later ... nothing. My bank is now looking into the matter and I expect the bank will refund the money but I hope they go after Radio Shack. Radio Shack Online is just a scam, stay away from them."

"I bought a lap desk and it was absolute junk. I called immediately and asked to start a returns process. They state there are no returns. Nowhere on the product info did it state that. They gave me store credit that will never use on their misleading items. A month later, I received an email from them stating that they noticed I was sent the wrong desk and they would be sending me the correct item at no charge and that there was no need to return my other item. The desk never came, so I emailed and got an absolute runaround from multiple people not giving me am answer. I called customer service and they said to send screenshots of this "so called email". I did. Instead of calling me back, I get another email stating that they only sent that email to people who hadn't received a desk. Complete lie. This is not a misunderstanding, this is them lying. I have the email stating the exact opposite. I have never encountered a business run like this. I'm convinced this company is a scam. Don't buy!!!"

"April 30th at 10:00 am,,I called Radio Shack store in Inverness Fl.
About iPhone repair, he said All repairs are done at The store in Hernando Fl, do I drove the 35 minutes only to find the store closed, I call Inverness Store, The Mgr said come here and drop it off, so I drive back, I walk in,and The Mgr asks if I have a mask, as I say No, he points to the door, I assumed he had some at the door, so I look around, Not seeing any, I ask if he had some for customer's?
He said NO GET OUT!
He Yelled this at me, Completely Shocked,, I asked if I could place the phone on the other counter with my info,again, He said,,NO GET OUT.,I'm at least 15 ft away,, so as I start to leave, a lady walks in without her Mask, I didn't want her to get yelled at, so I told her she needed a mask, She had one in her car, I go and find a towel,Place it over my mouth and walk back in, I asked if this was Ok,, he again yelled No Get Out.
I couldn't believe how Rude he was being,,
He then said, Go back to Hernando Store, someone is There, I said No, I wasn't driving all the way back there since You told Me to come here. again, He yelled Get Out,, the way he spoke to me was Completely Unprofessional and just Rude.
So I said go to Effing Hell and Left.
So I drive back to Hernando only to find it Still Closed.
So on top of being a Complete Unprofessional Mgr, He Flat out Lied to me.
I have contacted Corporate Multiple Times have Heard nothing about My Treatment, but About my Purchases, I didn't buy anything. It's been 7 days and still no reply.
Very poor Customer Service, Hugely disappointed in Radio Shack."

"Virtually everything RS sells can be purchased at considerably lower prices elsewhere - Walmart, eBay, Amazon, etc. But the more egregious problem we experienced was that our $20 gift card we purchased was never honored and we never got a refund, even though one of the managers had promised. Consequently, this year alone (2019) RS has incurred hundreds - perhaps thousands - of dollars of profits because we have been avoiding doing business with them. "

"Miss this place. Too bad they closed by me"

"Ordered items that I need for an assignment directly from the official website, mainly tools that would aid me in constructing the needed project. That was on April 11th, never heard any updates from them 7 business days later. When I checked the order status on April 23rd from the original order confirmed e-mail, the order was canceled on the 22nd without any notice, no e-mail update or anything nor any reason given. Won't try to contact support, considering the experiences of others on here and I refuse to give any more time to an incompetent company.

Canceled over a desoldering iron, a helping handstand, and two 16-pin retention contact socket (Which was supposed to be 14-pin but was sold out online). All of them still in stock while this review was written, so there shouldn't have been any problems locating them in the warehouses and sending them to the address. Unless of course the system is completely outdated by a century like the MTA and/or is being run by people who couldn't find their rear in the dark, in other words, like headless chickens trapped in a furnace. Truly needed the items and would've been a great addition to own something made by RadioShack.

"While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer.. ~RadioShack Terms of Service"

Shame. Shows that there are far more superior websites/companies out there that deserve my money by satisfying their customer. RadioShack used to be known as "High-quality products and service" to me, now it's the complete opposite as this is the first I'm ordering from them. Glad my money will be going elsewhere, it was too good to be true for its price."

"they would ship it was UPS bringing a $2 order up to about $9. USPS, for example, would have been far far less for a one oz package, yet they claim they ship the cheapest way possible. I was trying them again after all of the problems they had, but not in the future.
"

"I purchased NCREDIBLE headphone set on 3/26/2016. I also was encouraged by RadioShack salesman to buy a protection plan in the event this headphone became damage. I asked what kind of damages, clearly wanting to know if it covers breaking of any kind. He said yes. Unfortunately today this did indeed happen 2 months later. The plastic band that is the headset snapped in half. I immediately went back to the Radioshack in midtown manhattan to exchange the purchased the item. (my receipt is in the system) And I was told the protection plan does not cover damage. THIS WAS NOT WHAT I WAS TOLD WHEN I ORIGINALLY PURCHASED ITEM. I feel this is completely fraudulent to tell customers the protection plan covers the headset if it breaks and then when it happens one is told it only covers wiring and electrical problems WHAT ELECTRICAL PROBLEMS HAPPEN IN A WI-FI HEADSET. I want my headset replaced. Why would I purchase a protection plan that can't be used. It's consumer fraud on Radio Shack's part. They sell a plan by which they have no intention of honoring."

"I bought a tablet from them. Less than a month later it was over heating and the whole thing shut off and would not work again. Radio Shack would not replace it or do anything about it. Couldn't believe it. It was a present so I had to buy a different one somewhere else and I was out the money and left with junk!! It was 89 bucks!! I will NEVER buy from them again bad customer service!!!"

"Purchased the Auvio Sound Box SBX24210.
The sound is only slightly better than from the TV alone, but I didn't expect Bose quality at this price.
My biggest problem is the total absence of customer service. My unit did not contain a owners manual, which I really want to make sure I'm getting full use of the unit. I think I hooked everything correctly, but I want to be sure.
Customer service does not answer phone or respond to e-mail. If they won't stand behind product, I would shop elsewhere!
BTW-- why no manual? I was told it was new; maybe it was open box! Otherwise , manual would be there! Did they charge me new price for open-box unit??
I would probably recommend this product if they stood behind it instead of disrespecting customers."

"I ordered twice from Radio Shack last month. The first order consisted of 2 items, one item (mp3 player) under $25 and a filler item ~$1 to get the free shipping. I used the $10 off $20 coupon to get a good deal. Both items were in stock online at the time of the order. They shipped out the filler item immediately, but the actual item I wanted was never shipped out. I waited for a 3 days and contacted RS about the order. I was given the runaround game of "it will ship tomorrow" and "coming from a nearby store" changing to "coming from the warehouse" for a week. I made a final call to the CS and was told by a very rude man (Benjamin) that I have "not waited long enough. RS has one week to get the order processed and shipped out. You chose the cheap shipping option." I was slightly offended, and shortly after that I received the cancellation email stating that "the item is no longer in stock." Really? It took your company a WHOLE WEEK to check on inventory in year 2015? But I said, maybe things like this happen. I let it go but I was naive.

I ordered another mp3 player (~$30) thinking this time it should be okay. I placed my second order on 1/27. Again using the $10 off $20 coupon that I had received. The item is in stock online (and it still is). After one week of going back and forth with the CS, I was again given the runaround story of "it will ship tomorrow from the store", "it will come from the warehouse", and the final "those CS who told you these information should not have these information as it doesn't show on my screen where your order is coming from". So that was my cue to cancel the order and move on, stay away from Radio Shack. I made a request to cancel the order and received a cancellation request ID#. Now 3 days after the request to cancel the order, nothing has happened! RS will not send my order and they will not cancel my order. They are simply holding on to my money and delaying. I have never been so frustrated over online shopping. I ordered the same item from Amazon yesterday, received confirmation and it will be here tomorrow. They even had the cancel order button available on the order summary page until the item shipped! RS learn from Amazon because you just lost another customer for life. To all future shoppers, NEVER SHOP AT RADIOSHACK. DO NOT WASTE YOUR TIME. Their reseller rating of 0.01 (at the time of this review) is not a joke. It is real. They are going BANKRUPT. Read about it.

If you have a problem, do not even bother because these Radio Shmacks wont help you."

"Radio Shack has just lost a customer for life over a $4-$5 dollar item. On 01-23-2014 I went to this radio shack to return a coax cable worth about $4-$5. I didn't have a receipt and was happy getting a store credit. But the lady behind the counter said she needed to find my exact purchase record in order to give the credit. Really? Then after waiting for her to search the system and her checking my credit cards, she said since my purchase was not within 30 days, I simply could not return the item. This item was brand new in the packaging, only a few dollars, and I can't get a store credit for it??? I just left the item on the counter and left without the credit. That's how much that item is worth. Radio Shack and this lady are ridiculous. In this market when every other company offers convenient anytime returns, no questions asked, Radio Shack is an atrocity to consumers. Save yourself from the "I don't care about you and don't need your business" attitude at Radio Shack, and go shop at Amazon, Target, Best Buy, etc., etc."

"I ordered several items from RadioShack for Christmas for my 5 year old son. They were supposed to have been sent on a 2 day shipping and guaranteed by Christmas Eve. My items did not arrive. Items were sent ground instead of 2 day, even though my order form showed 2 day shipping. Customer service rep did not care and would not let met speak to management."

"2 weeks and counting .... A tremendously long wait for item . In 2015? Really? No wonder this once-great retailer is on the ropes.
Sad."

"Garbage merchant. Shop here if you enjoy throwing money away. "