"I contacted support via email for several questions and received prompt support and satisfactory resolution to one small issue. I will be buying more radios from Radioddity in the future. "

"Nora has been a big help. She answered mu questions in a timely manner."

" I purchased a radio and it had a shipping issue. I reported it and in a few hours Echo responded and we had a simple resolution. I am very pleased with the way they took care of the issue right away. No haggle, no fuss. Just a Great Experience all around and Great Products."

"I received a $10 off coupon on my first purchase for subscribing to their email list.

I purchased $170 worth of items and in my haste to check out, I mistakenly left off my $10 coupon.

I immediately emailed their support number with my order number and coupon code and they gladly applied it.

Thanks Echo for your great customer service."

"Love it!! Fast shipping ! Great communications! Item as described!"

"I bought a radio I used it for six months it worked perfectly fine and then all of a sudden it quit transmitting on frequencies that required a PL tone. I called RADIOoddity they had their experts calling me to try to walk me through the problem, hoping that it was just a setting or something that was not correctly set, after a couple of emails they realized the radio had some electronic problems. They sent me an order to return the radio and within four days I had a new radio happy with the response. Happy with the results. Thank you RADIOoddity. "

"I bought a GA-510. The first one did not work so I sent support a message telling them the problem. These people are great to work with. Irene was just wonderful. They sent me a replacement radio and I received it within a few days. You all are great to work with. I own 3 GD-77s and a DR1801. Now the GA-510 the great thing is they all use the same batteries. Great Idea Radioddity and Baofeng using the same battery. So Cool. And a great Price.
Thank you all for a cool radio and a great price.
"

"I contacted Radioddity about a tuner issue with my Xiegu G90 on a Thursday evening, they replied Friday morning... I was sent a return label Monday, I shipped it back on a Tuesday and received a replacement on Thursday! I was able to do a SOTA Saturday!
Thank you!"

"I was assisted in a very professional matter, they sent me a replacement and I was able to return the damaged one at my leisure
Thanks again for the great service!
Roy
Rhode Island USA"

"I had to return my Xiegu X-6100 Because it did not work. Unfortunately I also had to return the 100 Watt amplifier. I was sent a return authorization and instructions on packing the radio. This operation was very efficient even though I was returning a product.
I will use Radioddity in the future if they provide the products that I need.
I am very pleased with their service, **** Burkhartzmeyer
"

"Great product and costumer support, definitely will buy again. "

"I had a couple issues with my Xiegu G90 so I emailed Radioddity Support. I actually wasn't expecting a response - or at least not for a while. Very impressed when I received an email early the next day from Nora. She was very helpful and courteous and provided some instruction on what to do (firmware update). Not only providing instruction but attached all the necessary documentation and latest firmware files. I did the update and it corrected my issues perfectly.

Thank you Nora and the Radioddity Techical Team for such great customer service.

73
Tom
K9CBB"

"As I was placing my order online, a glitch would not allow me to select the number of items that I wanted. I contacted the company, explained my situation and they took care of the issue promptly. Many thanks. "

"I purchased the Xeigu G90 bundle in april. Delivery was very fast and the following support of Radioddity to solve some connection problems with the DE-19 interface was excellent."

"I tried to buy a radio after reading positive reviews, but ran into a problem because I am located in Canada, where shipping costs were not automatically calculated. Nora at customer service responded within hours to my inquiry. She provided information on ordering and offered to send me an invoice with the extra charges specified. I hesitated, because the shipping costs and border fees were almost as much as the radio itself! Nora sent a follow-up email within two days. I was very impressed by her friendly tone and efficiency, so I decided to do business with her and proceeded to get the invoice and pay. Alas, the shipping itself, by USPS, was very confusing. The tracking information showed the radio delivered promptly, but to California! I immediately contacted customer service, and Nora again responded within hours. I followed her instructions to process an inquiry with USPS, and byto keep them informed of progress. She assured me that they would process the claim if we were unable to recover the radio. It seemed stalled, but I waited, and thought I would be pursuing a recovery, when TaDa!! The package arrived, with customs seals where it had been inspected and a small breach in the cover. I immediately checked out the radio - all the shipment was intact, and the radio worked perfectly. I emailed Nora to let her know that, and we celebrated a successful, though long, delivery! She was prompt and friendly in all of the dealings. Because of her excellent service, prompt responses, and friendly tone, and despite the delay, I would not hesitate to do business with Radioddity again."