"I've purchased many gift cards previously from Raise without any issues. Today, I purchased one that apparently had already been used by another Amazon account. Carlton very quickly responded to my claim, and within a few hours had already refunded me the money.
Thanks again Carlton! Fantastic customer service like this is what will keep me coming back to Raise for my gift card needs."
"I have been purchasing from Raise for almost a year and have had nothing but positive interactions with them. If something is not right, they make it right and without any fuss. I will continue to recommend this service to all my friends and family."
"I found Raise and discovered an easy way to save money. There is a large selection of cards which can be used online or in store. The discounts are significant. The app is easy to use & delivery is quick. I would recommend that anyone use this site !"
"On 12/9/16, I purchased a $246.46 CVS Gift Card for $210.58. I had used some of it but still had a $96.81 balance on it when I went to CVS and was told my balance was $0.00. On 10/9/17, I called Raise Customer Service and Carlton was very professional, courteous, friendly and provided PERFECT customer service. Carlton immediately processed a credit back to my credit card honoring Raise's One Year Guarantee since I did not get to use $96.81 of the CVS Gift Card I had purchased from Raise.
I greatly appreciate my experience with Raise Customer Service and because of Raise Service Members like Carlton, I hope to continue to use Raise services for many years to come.
I even received a hand written letter in the mail from Carlton thanking me for taking the time to speak with Raise Customer Care!"
"This was my first purchase with Raise and was a little bumpy, but easily smoothed out thanks to their "chat" line.
Just needed to become a member first before ordering, not order first then fill the membership. After that one of the two gift cards that I ordered had a number issue, that was also quickly resolved.
Now you may wonder why I still consider this a 5 star experience, and that would be because of Raise's ease of communication and quick response. I tried using Card Cash and was not only Charged for two cards that were cancelled, but took almost two weeks before they returned my money. Quick to take, Poor to respond, and slow to return. Now Raise on the other hand, had me taken care of in about two hours from start to finish.
Pretty obvious to me who I will be giving my future business to,
Regards.. Tony"
"I posted several gift cards I had gotten for my birthday as gifts. A day after I'd posted them to sell on Raise's infamous website, I logged in to check the status & they were noted as "denied" listing. I was puzzled not knowing why. I called to check the balance on the cards I'd listed & they had a zero balance! Called Raise customer service & they were of no help at all giving me very vague information as to why my cards were denied. Each time I've called the representatives say that I have to talk to the "sellers support team", yet I've called different hours & they are never there nor have I received a call back on the 3 times I was told someone from "sellers support team" would get back to me. Highly unprofessional staff, I still have been unable to learn the reason my gift cards were zeroed out mysteriously shortly after listing them on Raise. My advice is to go to giftcardgranny.com & choose a different gift card seller other than Raise!!"
"It's a scary universe out there with all of the options to cash in/exchange gift cards. I picked Raise because it seemed like it had the most positive reviews and the pay out was reasonable. I was impressed with the thorough information gathered when I was trying to set up my gift card to sell, and was even more impressed with the consistent and quick (and clear) customer service I received when asking questions. I like that the seller picks their own rate to sell their card, and the flat percentage that Raise takes, no surprises, no secrets. I like the various options on the pay out, and received my check in basically 6 business days. I've already offered and sold another gift card. You get two very enthusiastic thumbs up from me. I've been telling friends about this site as I am very very pleased. Thanks for being a great option!
"
"Kendrick was so patient, kind, helpful and knowledgable. He definitely went the extra mile in providing A+ service. Please promote him, he's a gold mine to your company and you don't want to lose him. "
"i had a problem with a gift card i purchased. i explained the problem then was placed on a brief hold. they came back on the line and apologized for the issue and said it had been fixed. it was a very pleasant experience. i expected a hassle and instead was given the best customer service experience. thank you very much."
"I just started using Raise and although I was first skeptical not knowing much about it, I'm absolutely impressed! The customer service rep, Fiona, went out of her way to take care of me in regards to a coupon I had. This is a great site, I will be using it a lot!"
"I purchased 8 gift cards as Christmas presents in 2016. It's very embarrassing when the recipients of these gift cards aren't able to use them because they are not valid. Upon alerting Raise, I thought things would be handled. Unfortunately, they weren't. I received a refund for 1 card. Then a refund for the other 5. A month later, I saw a charge from Raise on my credit card for $24. When I chatted with a customer service rep, Merrick, told me that the $24 was due to one of the refunds being reimbursed to Raise because they found the card to be valid. The "valid" card number was given to me; it wasn't a refunded card (it was one of the 2 that was valid). So I paid for the card and then got charged for the same card AGAIN. Merrick didn't seem to understand this. I didn't receive and email stating they were charging my credit card. I didn't receive an email with an explanation. NOTHING. Honestly, STAY AWAY from Raise. It's been nothing but a headache."
"Carlton took the time required the issue and resolve it in a timely manner with true professionalism. The issue was identity theft. Resolved by Carlton and the Raise Team. "
"Even though my order issues were very complicated, and also took almost 2 months for everything to be obvious to me, the customer service from Merrick and Wren could not have been better! When I first saw what had happened with my order I had already made up my mind that I would not purchase from raise again, but after dealing with Merrick and Wren I will continue to be a customer of your site!"
"Resolved my problem quickly."
"I have been purchasing from Raise for approximately 2 years, whenever there has been an issue with a card or voucher, I have been able to easily contact the support team and issue resolved. This is the reassurance I appreciate that I am purchasing from a safe site."