"Third Rapid Reel purchased over the last three years. Best hose reel on the market, bar none. If any of these ever wear out I'll buy another, but I doubt that will happen."

"Fantastic product. I ordered my replacement parts and they came within the week. I had helpful emails from customer service as well. "

"merchandise was delivered quickly"

"Great Seller. Hose reel is rock-solid, constructed of steel and brass except for the nylon bearings the reel spins on and the plastic brake. Unit will last multiple lifetimes if it is not abused."

"It arrived quickly and was easy to assemble. Very good quality."

"quick service, on time delivery, a truly superior product."

"High quality construction. Takes two people to assemble. Mounting easy and almost all required parts are included. One issue - the clamp that holds the hose to the reel (so it doesn't stress the connection to the installed water hose) seems to be oversized for a normal 5/8 inch garden hose. I had to fab up something to fill the space so the hose was held in place. Other than that good equipment. I expect that it will last a long time."

"Product received quickly, and quality of Hose reel is great."

"Appears well made, certainly packaged intelligently. Good directions, easy to put together."

"Our 100 foot 5/8 poly hose arrived without much fanfare, but it's already pulling it's (light) weight around the farm. We liked it so much that we put in another order for 2 more hoses. Great hose, great product, buy with confidence!"

"It's rare to find something nicely made rather than plastic disposable junk. This reel is great. It's a BIFL (buy it for life) item."

"Very good customer servive and prompt."

"This is my second reel from these fine folks. Outstanding product and those fine folks really do answer their emails. Rapid Reel needs to get their hose products NSF certified for potable water. Their products are excellent but that certification would be even better. By extensive research, no one in the market has a better hose or reel system. Also, the cam lever brake installation and then adjustment did not go well initially but I finally figured it out. I am not in favor of plastic used for this cam lever brake part and the soft metal pin and I am waiting for it to break. But with a ten year warranty, I am good for a while until it is made from high performance aluminum cam brake and SS pin, and they send me a new one. My eight year old model Rapid Reel is still working excellent. That is why I am back. Thank you Rapid Reel. Great value for the money spent."

"Finally! A reel that's made to last & not throw-away! Excellent materials & workmanship. Even the non-kink hose & nozzles are superb! Easy to move around the yard. We couldn't be more pleased!"

"Great prompt friendly service! Put new life back in to my Rapid Reel for many years. Thanks so much!"