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Product & services pricing
4.00/5
Chance of future purchase:
4.24/5
Shipping & packaging:
3.85/5
Customer service:
4.38/5
Return/Replacement policy:
4.21/5

Verified
1/5

2022-12-07

Don't expect support.

"RealTruck sold me a cover with missing parts. I opened a ticket within a day.

RealTruck ignored my issue for over a month, then closed it without informing me why.

When I asked, they said I had to start a whole new process with the cover manufacturer.
"

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Verified
1/5

2022-12-07

Can't get the part

"Ordered an AMP Research 74606-01A. First you accepted the order. Then later you emailed saying it was on national back order from AMP Research, and you were refunding the payment. Then later still, you emailed giving a delivery date of 12/14 to 12/19. So I can't tell if it is really coming, or is really on back order. Seems like the left hand doesn't know what the right hand is doing. "


Verified
1/5

2022-12-07

wrong part

"They send the wrong part.
I ask twice about the back liner and he was sure was the correct one.
My truck is half cabin and 2 doors and they send this part "WET-440242 WeatherTech DigitalFit Floor Line"

And he told me that if does not fit he will change.
But that is not the point.

Now we need to waste our time on the RMA.
Sales Order #4507285

"

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Verified
5/5

2022-12-06

Great experience

"Chatted with an online person, he totally helped me out,gathered all my info and drew up my deal. Sent me a link and was easy as it could be."

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Verified
5/5

2022-12-06

Very helpful

"I made a mistake with my order, and the people at Real Truck were very kind and helpful with regard to fixing my mistake. Makes me want to do business with them.
"

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Verified
5/5

2022-12-06

RealTruck = Real Service

"Dealt with Victor on this purchase, also on 2 previous orders. Always professional and easy communication by text, voice or email. Great products, prices and customer service…The way shopping should be!"

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Verified
5/5

2022-12-02

Amazing Service

"I'm so glad that a friend of mine recommended I reach out to RealTruck.com to buy a tonneau cover. I called twice and they were super helpful and answered all of my questions. I can't thank Wayne & Walker in sales & Marie in service enough. It was so refreshing to deal with a company that treats their customers so well. I will be using them again in the future and recommending them to others! "

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Verified
5/5

2022-12-05

Excellent Customer Service

"Highly recommend, it was really easy for me to order my running boards. "

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Verified
5/5

2022-12-05

Good customer service

"My sales representative was very knowledgeable and helpful"

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Verified
5/5

2022-12-02

First time buyer?; forever customer.

"Great customer service! Orders came within 1-2 days after ordering."

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Verified
5/5

2022-12-02

Great Customer service

"Have had a wheels order cancel on me due to the manufacturer placing my wheels on backorder for a long period of time. Called the sales dept and they helped me pick out a set of wheels that were in stock and yet that met my personal criteria. Very pleased with this company and will definitely be back when looking for more parts"

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Verified
5/5

2022-12-01

Truck seat covers

"Had what I was looking for at a good price, shipping was quick, thanks "

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Verified
5/5

2022-12-01

Great service

"Thanks For helping me with my Runinbord order "

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Verified
5/5

2022-11-30

2022 Maverick Bed Liner

"The chatline was most helpful. Helped me select the item needed. Delivery was prompt and the item was of high quality (better than expected) and it fit perfectly. "

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5/5

2022-11-30

above and beyond service

"I order a gator electric cover from them. I had some problems with it and I called the manufacturer and they gave me the run around and It went back and forth for about a week. I didn't know what to do so I called Real Truck and asked for some help. Without their help I don't know if I would got a replacement. They didn't have to help but they did and for that I am so appreciative of their help."

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