"Paid almost 1400.00 for a gator Trax cover after 14 months it cracked. Only has 1 year warranty and they will not do anything to correct the issue. I'd look elsewhere for all your truck needs"
"Victor is the best seller"
"Received running boards one was damaged on both ends and has a dent in one and scratched "
"Great CUSTOMER service since Jeff started working there. Thanks, Jeff for the assistance in finding the right roller rack.
Taking care of our work van is really important for us and this will help a bunch!"
"Purchased a RetraxPro XR truck bed cover on 10/05/22. Great customer service while placing order and answering questions. I received the product on 10/10/22. Went to install it and noticed that 4 of the 8 plastic threaded spacers were damaged. I called to report and get new ones sent out. On 10/15 I’m sent an email saying I will have them between 10/21 and 10/26. So…I was able to get the original shipment in 5 days over a weekend. To ship 4 plastic threaded spacers that can fit in my hand will take 16 days? Not a great experience. They are great when they want your order but once they have it you are on their schedule."
"Customer service was very helpful when I called and needed to order an adapter for my spyder gooseneck hitch. He got the bed rails ordered but ordered the wrong ones. Hopefully it all gets sorted out. "
"After days and days of doing research and speaking to countless friends that have trucks I came to the conclusion that I was going to make the investment and purchase a Bakflip G2 for my Dodge Ram. As everyone knows Bakflips are not cheap. In fact total out the door was $950 and that was with a little discount. Now with that being said, when I spend $950 on a product I expect it to show up in at least 90% good shape. My Bakflip did not have a complete weather strip on one of the side panels. In fact it looks like as if the factory workers ran out of weather stripping and just said screw it and let it go through anyway. My left side rail had about 6-9 inches of rubber weather stripping missing, so now I have to wait for them to ship the missing piece. Also, on the right side panel there is about a 2 inch gash in the rubber piece. I shouldn't have to pay $950 for a product that is broken. Not happy with this at all, im very tempted to send the whole thing back and ask for a full refund. The only thing thats making me want to stay with Bakflip is that it looks really good once its on the truck. Disappointed in you guys bakflip, I really am. "
"Very helpful people, love the product, great service "
"THE FIRST TRUCK RETRACTABLE COVER SHIPMENT CAME DAMAGED. CALLED REAL TRUCK AND THEY HAD A NEW ONE SHIPPED OUT THE NEXT DAY WITH A RETURN LABEL FOR THE DAMAGED COVER. A BREATH OF FRESH AIR WHEN THE CUSTOMER SERVICE OF A COMPANY IS SO RESPONSIVE. THANKS REAL TRUCK!!!"
"As always the support team was courteous and helpful.
Thanks Lee H and Ami C! A+"
"Trying to cancel an order and still waiting for it to be cancelled."
"Real Truck was able to supply me with everything I was looking for and was able to discount my order for less than if I had purchased direct from the manufacturers. Always pleased with the customer service as well if I have any issues. Thanks!"
"We ordered the incorrect size running board(our fault). Called and the staff was helpful, kind and processed everything with one call. Thank you for all your help. the new boards look amazing on our truck!!!"
"Fast and easy ordering, great customer service. Knowledgeable staff."
"My shipping address was different than my billing address, so my credit card was denied. This is a simple issue that could be resolved with an adjustment to the checkout process. I had to phone in my order the old fashioned way 3 days later when I was notified by email about the order being cancelled. ANNOYING. "