"I had a chat session with a Customer Service Associate to confirm the proper fit for a truck cover and floor mats. I was impressed with how much time he took to assure I got the correct fit. I will definitely use them again."
"Shopping was good. Sales person made sure items were made to fit my truck."
"The Customer Service Rep., Chris was very informative, helpful and a pleasure to talk to. I will be using their services again. Mike"
"I contacted Real Truck on September 26, 2022 and ordered 2 simple hinge replacements for my tonneau cover. The cover is still being sold so parts are available. Today is October 31st and I still don't have my replacement hinges. During this time I have received the wrong hinges and 8 computer generated emails with boilerplate language assuring me of how important my order is to them. I'm told in the 8th email that the correct parts are now shipped. And I wait..."
"I ordered a Bakflip F1 just a few days ago. I was very impressed with the super fast shipping. The instructions were easy to follow for DIY installation. The product is very solid and looks great. "
"My husband and I recently purchased a 2015 Chevy Colorado extended cab with a 6'2 bed. It doesn't have a lot of room in the cab so I purchased the swing box tool boxes and a tonneau cover. I wanted to make sure I got the right parts for the truck since I don't know much when it comes to this kind of stuff and it was a anniversary gift for my husband so I spoke with a customer service representative and he helped me pick out the best option for the truck that we have. The representative actually placed the online purchase for me for the left and right tool boxes as well as the tunnel cover. Everything went great I got the packages 3 Days later, shipping was awesome. My husband was ecstatic! Then we go to install the tool boxes, the parts and the brackets were incorrect or defective which I think is a manufacturer problem not necessarily anything the company did wrong, but then to make matters worse we put the tunnel cover on and it's about a foot and a half too short. The representative that placed the order for me orderd the 5-ft tonneau cover not the 6 ft. Now I have no products that I can actually use out almost $700, almost 2 hours on the phone with customer service trying to fix the issue. All I got was a, sorry and we will send you a new tonneau cover as soon as we get the old one back, and send you a tech support for the brackets that don't match what the instructions call for. I'm just so frustrated cuz I have nothing to show now for the almost $700 I spent. I purposefully placed the order with the customer service so that way I wouldn't go threw this. And who knows when this is actually going to get rectified I am very frustrated at this point. "
"Excellent experience. I was looking for a tonneau cover and rubber bed mat for my truck. I found both in stock and also received an additional discount. Could not be happier. Thank you for your help on these purchases."
"I order running board for my S UV The delivery came to me 2 separate delivery I had to call to find out why and then eventually it's still missing parts and I'm waiting almost a week now for the patch to come to me"
"I ordered a Flowmaster exhaust on 09 AUG 2022. I have yet to receive my product. The latest email says shipment has been delayed AGAIN, Estimated Shipping Date is now 16-21 DEC 2022. NOTE: You advertised a great price but you can't deliver. I will be requesting a refund."
"Received three days after ordering. Arrived well packaged and in perfect condition. Used a floor Jack to lift them into position. Highly recommend Realtruck!"
"Bought a Bak X4s. Discount was so good I added some bullring bed hooks. Will stop here first when I shop a lift kit."
"Quick wait time to talk to a person. Resolved my issue ASAP"
"Helpful and knowledgeable "
"One thing that would help is if after an order is placed by an employee helping a customer then a link should be provided with a review of the order before it is payed for. All that is shown is a pay link with no order review. This would preclude accidently ordering something that was not intended....aka..... wrong item.
I then had to reorder the correct item but the wrong item order had gone through only a few minutes after it was placed. This caused my checking account to be overdrawn. "
"i was told it was in stock and would ship"