"The customer service experience was exceptional. Despite the part not being listed on the website, the representative promptly contacted the manufacturer and successfully obtained the correct parts on the spot. Their efforts made the entire process effortless and convenient. However, it is worth mentioning that the shipping charges for such small parts appeared to be relatively high."
"Sales rep. was very helpful, all items arrived quickly and in great condition, all parts and hardware were actually in the boxes, and install videos were beneficial."
"Installer pointed out brackets scratched, lock washers compressed and nuts discolored. He didn't continue and suggested items be sent back."
"Everything was on par. Customer service, product, shipping and installation.
Great product"
"Ordered via the phone - customer service was great. The tonneau cover arrived quickly, installed easily, and fits and looks great. "
"Great price, excellent customer service "
"Bed cover came quickly and price was fair."
"Submitted a claim and still haven’t heard back from them. It’s been almost a week."
"Company advertised payment plan. False charged entire amount up front. Canceled order within 10 minutes. No refund and still shipped the order even though I canceled online and by phone. They then wanted me to take my time and gas to ship it back to them. Sorry poor excuse. "
"Ordered harness and lighting kit. Lighting kit was missing a LED. Harness is wrong. Sent email and no reply. "
"I order something it tells me a week to 10 days now it's going to be over a month if I knew it was going to take that long would not have ordered it"
"I still have not received my order!! "
"The running boards I ordered for my 23 Venza are beautiful, sturdy and not too expensive...BUT they drag against both back door outside rear panels to the point I had to bend them to clear THE DECORATIVE paneling on each back door. I have no idea if this will work - long term."
"I was a little disappointed when I received my order from the manufacturer (Ranger) did not include the Ranger palm pad that should have been part of the truck bed cover lock assembly. Thanks to RealTruck support I received this part approximately a week later."
"I wanted a bed cover for my 2017 Nissan Titan XD. Additionally, I wanted to retain the factory storage boxes, use the cleat system and take the cover off and on as needed. I wasn't sure if the cover I found was appropriate, so I chatted with a customer service rep (Victor R). Victor gave me some additional details about the product and assured fitment. He even facilitated the purchase directly through the chat. I received the bed cover in just a few days and the install was very easy. After using the cover for a couple of months I am very happy with my purchase. This was my first purchase from Real Trucks and I would definitely return for other truck and trailer related purchases."