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Verified
5/5

2014-06-26

"Very happy with my purchase, delivered in a timely manner, great customer service!! "

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Verified
5/5

2014-06-23

"I bought a Samsung 55 inch 3D tv,
Big box superstore was much cheaper than SAMs club, Costco and best-buy ,
Plus it was the latest model not available from the club stores.
Shipping was rapid, price was great and they threw in extra 3d glasses.
Very happy with my purchase.
"

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Verified
1/5

2014-06-22

"I would avoid this retailer.
DO NOT BUY HERE.... RUN AWAY AS FAST AS YOU CAN.
You will get a great price all the way to checkout including free shipping. BUT --- EXPECT A CALL LATER.. telling you that insurance is required... expect the quoted amount for it to be totally outrageous ... if you say cancel the order they will all of a sudden lower the rate with some bullcrap managers coupon... but the price will still be a lot more than you had at checkout.
My first mistake -- told them OK -- ship it. What the heck was I thinking ? DONT LET THEM PULL THIS ON YOU !
When I checked shipping insurance rates with a few shippers and 3rd party insurance I found the amount --- Bigboxsuperstore --- charged to be MUCH higher... and the original quoted amount was CRAZY CRAZY high --- DONT FALL FOR THIS LIKE I DID --- You are NOT REALLY getting free shipping.
EXPECT TO GET AN E-MAIL YOUR ITEM HAS SHIPPED.... but in fact that only means they printed a label. Even though I was told my TV would ship that day it wasnt. FEDEX didnt have it for 4 more days.

Another thing that has me bothered is when the TV got here it was the strangest packaging I have ever seen for a new TV. Lots of random wads of bubble wrap in the box and the TV stand was missing all the screws to put it together.... then later the next day we found that the warranty page has clearly been cut out of the owners manual. It was obvious that a razor blade had been used because the cut went into the next pages in the manual. At this point with all of the deceitful business practices this company is using I am not entirely sure this is a new TV at all .... could it be a remanufactured ? I will never know.
BOTTOM LINE -----
YES -- I GOT THE TV AND IT SEEMS TO WORK FINE. OK.... I AM HAPPY WITH THAT AND I WILL LIVE WITH IT.
YES -- I GOT TAKEN IN THE BAIT AND SWITCH INSURANCE SCAM.
NO -- IT DID NOT SHIP WHEN PROMISED
WHY -- IS THE WARRANTY PAGE CUT OUT OF THE MANUAL ?
NO -- I WOULD NEVER BUY HERE AGAIN...... THE WAY THEY DO BUSINESS IS JUST WRONG ! Do your own research ... after I had this experience with them I looked at reviews and found plenty where they did the same to other people.

PLAY IT SAFE AND BUY SOMEWHERE ELSE.

ps.. Bigboxsuperstore -- do not contact me -- you can not fix deceitful business practices after the fact.

EDIT 6/23/2014 -- this vendor contacted me today asking me to raise my star rating on them. When I refused they offered to refund the amount they charged me for insurance in return for a higher star rating. I refused again as I cannot endorse this company. Apparently now they have requested my review be removed as a violation of policy #9 .... which basically states that the transaction never occurred at all.
Unbelievable ! My credit card statement shows it did.

SO ... YOU DECIDE -- ( I did get the TV ) -- AS A CONSUMER PLEASE READ ALL THE REVIEWS FOR THIS COMPANY.
"

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Verified
5/5

2014-05-23

"Bought a new Samsung 4K 55" TV. They were the best price in the net by far. Easy to work with."

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Verified
5/5

2014-05-23

"I'm very happy with my purchase at Big Bix Superstore."

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Verified
5/5

2014-05-23

"Ordered a TV from them after another company failed to deliver the proper TV. The unit I ordered came as expected in a reasonable amount of time and we love it! I would recommend this company for anyone who wants to save some money on a TV."

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Verified
5/5

2014-05-21

"I did a lot of research and price comparison before purchasing our new TV. Big Box Superstore had the best price BY FAR. We saved hundreds of dollars on the TV, and shipping was free. Our TV was shipped quickly, and arrived it perfect condition. I highly recommend this company."

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Verified
5/5

2014-05-21

"I purchased my 4k Samsung TV from Bigboxsuperstore. They were the best price around and I received the unit in absolutely new and perfect condition. The box they sent it in wasn't damaged at all, which tells me that the shipping company they used was up to par. All-in-all, good experience and I'd do business with them again."

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Verified
5/5

2014-05-20

"I bought a Samsung 60" Smart TV. The order was handled very efficiently and the shipping was prompt. I called customer service to ask a question and was very happy at the efficiency of the staff. I would definitely shop here again. A++"

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Verified
5/5

2014-05-17

"We ordered a 60" Samsung t.v. from BigBox. We are very happy with this product and the picture is so clear and vibriant! Love the television and would recommend them to any of my friends."

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Verified
5/5

2014-05-17

"I am most pleased with the BigBox Superstore.com with my purchase of a brand new 65 inch Samsung 3D LED TV. The TV was much cheaper than Amazon or local stores even though I paid extra for insurance. It was delivered in a timely and professional way. I will make future purchases with BigBox Superstore.com."

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Verified
3/5

2014-05-16

"I got a Samsumg 55" TV last April.
Ended up at this website and saw a product cheaper than on Best Buy and purchased. A couple of days latter got a call that the model I had purchased was no longer available and the closest model was usd xxx more. I accepted as I want it going. Later on I realized I had paid the same as Best Buy. Once I accepted th change the product was delivered fast, on time and in perfect condition.
Not sure of my purchases date but somewhere in January 2014.
"

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Verified
5/5

2014-05-16

"A + experience with Big Box Superstore. We were able to purchase the most recent model, and at an affordable price. I would purchase items from them again.
"

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Verified
5/5

2014-05-16

"Price was great, shipping was fast, Tv is brand new... Would definitely buy from them again. "

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Verified
5/5

2014-05-16

"We bought the big 4K ultra. Compared the price with other stores and Big Box is the best. We love it and they have mentioned all the prices ( free shipping but obviously handling charges one buys - has to pay - data ok). We love our family saturday movie time at home and we all love it. We are not total TV addict but picture clarity is superb than any. We will definitely make future purchases from Big Box only n they are very reliable."

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