"I sent them 6 pairs of Christian Dior sunshades brand new in the box limited edition each valued at 790 retail value they got my products and never issued my credit nor will they return my items. In fact Peng blocked my number from calling, they refuse to respond to any of my messages on chat through their app they don’t respond to any of my emails so I have to result in a lawsuit and filing a police report for theft "
"I purchased my Chanel tote using credits from selling my LV and couldn't be more pleased. I hardly ever used the LV, but I use this as my every day bag in rotation with my Goyard and Hermes bags. It arrived in the exact condition listed (better than expected, actually) although it did take a while to ship. I have a text-mate SA who helps me all the time and updates me with new products and sales. It's like having a personal shopper. I HIGHLY recommend Rebag, especially with the Infinity Exchange system of selling back for a new bag. "
"I ordered a Chloe Small Faye bag but what I received was a Mini bag. I tried contacting customer service but I can't get them to reply to my emails. Very frustrating experience. Will never buy from them"
"I have yet to get a response for my return I got the bag and sent it back a day later! I get no response to my emails!"
"It’s unfortunate that I still buy from them only because I have credits. I’m pretty sure that is how they sustain. I have reached out several times to address my concerns with a used bag being priced at a higher cost than retail. They’re responses take days and they’re rationale is that they base the pricing on availability. This is not true or fair because I’d given them a current example that shows the same exact item brand new and available on the Louis Vuitton website for 900 less than what they’re selling theirs at. It’s quite sad regardless of the convenience of trading it in for a credit. Another major concern is it took 3 weeks to receive the box to return an item and another 2 weeks for them to process the credit. It’s disheartening that if I want to return a bag, it’s not a priority. Lastly, with each bag I’ve purchased their shipping is not a priority. It takes a minimum of a week to receive. Let’s be honest, target or Walmart would ship out faster than this company. I just bought my last overpriced bag from this company. They do not honour the customer, the service is terrible, the brand is diminishing and this is more than enough reason to not support businesses like these. The real real is the best alternative to buying used bags and more. I hope whomever is in charge of Rebag is highly alerted by these honest and poor reviews of how their business is operating. "
"They described the bag as a medium and sent me a mini bag. The description also said excellent and there was no indication of any flaws due to use but the bag came with hardware scratches and minor wear. Once I returned the bag, I had to hound them down with multiple phones calls, unreturned emails etc for them to finally give me my refund. They had the audacity to charge me $20 for returning the product which was clearly not described properly in the first place.
I’d advise you to go to the real real instead. I’ve shopped there for a years and service and everything is impeccable. "
"My bf bought me a Gucci bag for me bday. Color wasn’t even close to what was ordered. Ordered camel got some godly metallic. Brought it to Gucci store ..it’s FAKE. No reply from Rebag "
"Experience was great. The bag is gorgeous and in condition described. I do like that there is a return option just in case. "
"I found the most beautiful green shearling Chanel bag from rebag. The staff were so incredibly helpful and made the whole experience so delightful. Would buy again even though I’m based in London, fast delivery and wonderful after sales service. Thank you so much :) "
"I took clear pictures of my bag, they said my bag was the wrong size. There was only one size of that particular Fendi bag Made! Sent me back a lower offer after i declined with other companies. They didn’t want to respond to any of my emails or calls. Never buying or selling with this company again."
"Not satisfied! Bought a Chanel mini vintage in jersey. Authenticity card was shown with the bag in all photos. I confirmed with sales that this item comes with authenticity card and they assured me 100% it does as shown. Bag arrived with NO authenticity card. Contacted sales and kept giving me excuses and gave me a $50 refund for the error. I need the authenticity card not $50 since it will be difficult for me to resell it without it. Bad service and no following up. Have a keep chasing for an reply. "
"The bag appeared to be a different color online than when it arrived. I returned it and still have not received a refund. I’m really upset about it as it was over $800. I wrote asking about the status and have not heard back. I will call AGAIN tomorrow but am really frustrated. "
"I am quite indecisive when it comes to making a frivolous purchase, but I was so reassured by the sales representative. It was actually a better experience than when I attempted to buy a brand new LV on the Champs-Élysées. "
"Great experience- used discounts and was able to get significant savings. Products in top shape and look brand new!! "
"I had an excellent experience purchasing from Rebag from finish to end. As I was considering purchasing a Chanel bag, I chatted both with a customer service rep and a stylist, who answered my many questions about both the bag and the purchasing process. The customer service rep was even able to give me a first-timer discount code. I purchased expedited shipping because I bought the bag to wear to an event, and the bag arrived two days ahead of schedule. The bag was in excellent condition, as described, and the packaging was great. Will definitely purchase from Rebag again!"