"My bag looks brand new!! Love"
"I ordered a bag on March 6th which I was charged $522 and never received my order I did not know that I had to sent a picture of my credit card along with a picture of my driver’s license...I just found the email saying I had to do so within 24 hours in which I did not..so my order I’m assuming got canceled and I was given no notification of this .. but rebag still kept my payment I find this unacceptable and a terrible way to do business ... of the order was cancelled why did I not get my payment back yet????"
"I’m so in love with my new bag! One of the best purchasing experiences ever!❤️"
"I bought a black LV Papillon. The bag look so good just like new without spending that much money. I am a satisfy customer!"
"Excellent experience. Beautiful bag arrived quickly and in condition as described. Will use the service again."
"I received my Louis Vuitton wallet today and am thrilled with the condition and I LOVE the beautiful shade of blue!
It is in great condition! The experience from the ordering process (I used the APP) to receiving the wallet was smooth and easy! I have become a REBAG addict...checking on new arrivals daily! "
"Bought a constance 24. Bag's conditions are consistent with descriptions and the price is reasonable. SA was helpful and proactive or else I wouldn't know there was a discount offered. Thanks Kristina."
"Bag was in great condition, accurately described. Very fast shipping. "
"I recently purchased a hard to find Louis Vuitton bag from Rebag during a 10% off promo. The bag looked brand new but was described as "Excellent". It reached me in Canada in 3 business days via UPS. As someone who makes online purchases frequently, I was prepared to pay duties and taxes - so I was pleasantly surprised when I was just hit with a 5% GST bill. Overall, I saved 15% off the current retail of what is basically a brand new bag.
Reading through some of the negative reviews (especially about the identity verification) I have some pointers for potential customers of Rebag:
1. Pay with Paypal. That way your address is verified (security for both buyer and seller) and your payment info is hidden. My purchase went through without any hiccups, no need to send a driver's license or anything.
2. Find out from your country what duties and taxes may be charged if you are outside of the US. This is not the seller's responsibility - if you are purchasing internationally you really should know this. (Part 2 of this tip - watch out for an email from UPS after the bag has reached customs - you will be asked to pay any duties/taxes ahead of time).
3. Sign up for a MyUPS account. You are notified when you have a shipment coming to your address, and you can ask for it to be delivered to a pickup point, to a neighbour, etc. That way if you're not home to accept the delivery, it can be delivered to and picked up from a secure location
I think Rebag can definitely offer better customer service. I asked after purchase to have my item shipped via USPS instead (it states they may make an exception in their website) but they only responded AFTER my bag was shipped and they said they "only ship with UPS" - well, why did you state there are exceptions, then? Then, after my purchase arrived and I sent them an email of PRAISE, they never responded.
My purchase went smoothly so I'm giving them 5 stars...but come on, Rebag! You can do a better job responding to your customers. "
"The bag was as described and was my unicorn bag at a great deal! The only reason I gave them 4 stars is the outer packaging is not very secure or discreet. The label is clearly from Rebag and the tape is plain clear packaging tape which someone can easily tamper with unnoticed by retaping. Ground shipping took about 5 days. "
"I have brought many handbags from rebag , each one is very good quality, rebag is the only site where I purchase my preowned bag."
"I was surprised by the speed of processing. After receipt and review of my item, payment was processed within 24 hours. I will definitely consign with this organization in the future."
"First purchase through Rebag and it was amazing! Wallet came very carefully wrapped and the item came exactly we listed online. I have purchased from poshmark and tradesy as well and this was by far the best experience. "
"The experience started online with many potential bags in my budget category. Since I know colors can appear different from computer to computer, I reserved my final decision for an in-person examination. We had a trip to LA planned so we visited bags at the Beverly Hills store and the Melrose Place store. I was impressed with the high quality of bags and the knowledge by their informed staff of various bag details. The bag I selected was truly only a bag I had dreamed of owning and am so proud of it! Their high standards for inventory selection and wide range of colors and styles had me dazzled. I’m already saving for my next one! Had it shipped home to Oregon so no CA sales tax and it was packaged beautifully with a new Rebag dust bag. Special thanks to Graham at the BH store for the Birkin tutorial. "
"The bag was beautiful as described. No imperfections and the authenticity card and packaging helps you know you’ve purchased from a great company. I emailed about the shipping tracking and received and prompt response. Definitely recommend purchasing from this company. "