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Product & services pricing
3.95/5
Chance of future purchase:
4.12/5
Shipping & packaging:
0.29/5
Customer service:
3.37/5
Return/Replacement policy:
2.19/5

Verified
5/5

2024-01-25

Good Products at the best price I could find

"Several online carriers sell the product I was looking for, but they were the cheapest I could find."

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Rep reply posted 2024-02-22
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you so much for your amazing feedback! We're thrilled to hear that you found our website easy to navigate and that you were pleased with our prices and shipping options. We appreciate your support and look forward to serving you again in the future.”


Verified
3/5

2024-01-25

Good Product Selection Problem Website

"Had trouble checking out. The screen kept freezing on me. I had to start over several times. Also, the code I tried to use didn't work because of the insufficient cost of products. The error message said to add products but didn't tell me how much I needed to add to get the 20% discount."

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Verified
5/5

2024-01-24

Great Prices for Hard to find Items

"I needed some specialty elastic for a sewing project. I found it here for half of what sewing supply houses charged. Limited to skin tone colors for obvious reasons."


Rep reply posted 2024-02-22
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you so much for your amazing review! We are thrilled to hear that you found the specialty elastic you needed for your sewing project at a great price on our website. We appreciate your support and are glad we could offer you a cost-effective solution. If you ever need anything else, please don't hesitate to reach out to us.”


Verified
5/5

2024-01-23

Good products and easy website

"Had all the sizes and products in stock and made it so easy to decide on what to purchase."

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Rep reply posted 2024-02-22
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”


Verified
5/5

2024-01-22

Free shipping!

"I was pleasantly surprised to find I got free shipping with 5-7 day shipping! So I bought it from here rather than other places that charged up to $15."


Rep reply posted 2024-02-22
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”


Verified
3/5

2024-01-22

stupid IT

"wouldn't take my discount code. dumb way to enter billing and shipping address. but I like the product so I put up w it. they need better IT "


Verified
1/5

2024-01-22

confusing

"It would be much better to have response text appear below where a question ,or further details are being typed."


Verified
5/5

2024-01-22

Works Great

"Used this product for about 6 months a few years ago and the issues went away. My job is the curse of this problem. Unfortunately, I'm starting to get the same issues again so I'm not going to wait till it gets to the point of surgical referral like last time. I was kind of skeptical when I first tried it, but now I'm a believer!!! Great product!!!"

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Rep reply posted 2024-02-22
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”


Verified
5/5

2024-01-20

"The cost out the door for an EVA foam posture ball is a bit high. Not a bad price until you get to shipping. Add $10 and it's barely worth it."

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Rep reply posted 2024-02-22
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you for your feedback! We appreciate your review and will definitely take your comments into consideration as we strive to improve our pricing and shipping options. Your input helps us provide the best possible service to our customers.”


Verified
5/5

2024-01-20

"Package envelope on porch "

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Verified
5/5

2024-01-20

Return shopper

"I used this same model when my left thumb had pain. Two years later and still practicing my profession of dentistry now with a pain free left thumb, my right thumb is giving me issues. I ordered for my right hand and am anxiously looking for it in the mail. "


Rep reply posted 2024-02-22
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”


Verified
5/5

2024-01-20

I CAN GET HIM IN & OUT OF BED!!

"I found just what I was looking for. We are 80 years old & my husband is physically disabled. I can't easilly lift him from wheel chair to bed any more. If I hurt my back we are in trouble. Obviously I couldn't afford $1800. Your prices are nice. I am waiting with bated breath. Judy T

"


Rep reply posted 2024-02-22
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”


Verified
5/5

2024-01-20

It’s cool

"Online purchase was extremely easy "

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Rep reply posted 2024-02-22
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you so much for your amazing 5-star review! We are thrilled to know that you found our website easy to understand.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”


Verified
5/5

2024-01-19

Depends on if they send what was ordered!

"Ordered from another site and was disappointed they sent right vs. left. I just found this site and hoping for the correct product."

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Rep reply posted 2024-02-22
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you so much for reviewing us! We appreciate your response and can't wait to know more about your shopping experience. If you have any concerns or need assistance, please don't hesitate to reach out to our customer support team at 866.316.0162 or you can also use our Live chat option from 8 AM to 8 PM EST.”


Verified
5/5

2024-01-18

very easy

"very easy to purchase --
i will definately be back for more supplies
"

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Rep reply posted 2024-01-19
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”