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Product & services pricing
3.95/5
Chance of future purchase:
4.12/5
Shipping & packaging:
0.29/5
Customer service:
3.37/5
Return/Replacement policy:
2.19/5

Verified
5/5

2024-01-07

good 'grab'

"VERY EFFICIENT,EASY TO FOLLOW,EXCELLENT DESCRIPTION AND EASE OF PAY"


Rep reply posted 2024-01-11
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you found our website to be cost-effective and easy to navigate. We strive to provide a seamless shopping experience for our customers, and your feedback inspires us to keep doing our best. We are truly grateful for your support.”


Verified
5/5

2024-01-07

easy`

"It was extreemly easy to find and select the model of the item that I wanted to buy. Checking out was simple and easy."


Rep reply posted 2024-01-11
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you so much for your amazing 5-star review! We are happy to hear that you found the product you wanted on our website and we are thrilled to know that you found our website easy to understand. At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”


Verified
1/5

2024-01-06

Trouble

"Trying to create an account was painful. So I am just a guest!"


Verified
4/5

2024-01-06

exercice tubing

"Glad to have finally found this exercise tubing."

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Rep reply posted 2024-01-11
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you so much for your amazing review! We are happy to hear that you found the product you wanted on our website. At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”


Verified
3/5

2024-01-06

Catchy title

"I couldn't find any way to use my 10% first time customer discount. Why do you make it so hard to do so? If I didn't need these gloves so much I would have ordered elsewhere."

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Verified
5/5

2024-01-05

"The ordering process was very helpful. I'm hoping that this approach will continue in the future."


Rep reply posted 2024-01-11
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you so much for your amazing 5-star review! We are thrilled to know that you found our website easy to understand.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”


Verified
5/5

2024-01-05

Had what I wanted!

"Needed Half Round Foam roller - not many sites had the variety that Rehab Store offered."

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Rep reply posted 2024-01-05
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you so much for your amazing 5-star review! We are happy to hear that you found the product you wanted on our website. At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”


Verified
3/5

2024-01-04

Need to work on the website

"Kept on getting too many time out responses when trying to check out"


Verified
5/5

2024-01-04

2 Thumbs Up

"Excellent instructional video!
Looks like very functional design! Thanks John H
"

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Rep reply posted 2024-01-05
A rep from Rehab Store, HPFYCustomerCare, has responded:

“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”


Verified
4/5

2024-01-03

I can’t wait to receive my Abdominals Binder

"Looking forward to receive my product! Buying it was very easy, I loved how I could easily read about all the details of the product too."

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Rep reply posted 2024-01-04
A rep from Rehab Store, HPFYCustomerCare, has responded:

“"Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs."”


Verified
1/5

2024-01-02

Delay, delay, delay

"I ordered an ultrasound machine. After a week of not receiving a shipping notification, I emailed the company, which responded that it had not shipped yet. I responded to the email and asked for the order to be cancelled and ordered the same machine from another company (it shipped the next day). The Rehab Store sent the order anyway. When I contacted them to make a return, I was told it would take 5-7 business days to have a return label emailed to me. It took 9 business days. Apparently the shipping and a 20% restocking fee will be deducted from my return, even though I returned the product due to their delay. This company is a joke. "

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Verified
2/5

2024-01-02

Zip Code Follies

"I had moved since my last order. As I tried to check out, the site noted that I used to have a different zip code, and should enter the old zip code. Of course, that would have sent the package to the wrong address. After multiple searches and tries (over several days, mind you) , I discovered that I could change the zip code on my profile and that would let me order. How I got to my profile I'll never know: I tried to log into my account at first., but didn't have a password. I asked for a reset email, but never received one! Frankly, if I knew anywhere else that carried what I needed,I would have gone there in a heartbeat. Please fix this before I need another insole."


Verified
5/5

2024-01-01

Great medical store

"This store is the only one I have found with cheaper prices compared to other medical stores. I highly recommend this store! Make sure you sign up to get a discount coupon for the 1st order. Thanks so much for the discounts!!"

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Rep reply posted 2024-01-04
A rep from Rehab Store, HPFYCustomerCare, has responded:

“"Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs."”


Verified
5/5

2023-12-31

Simple and Easy!

"Purchase was easy to make. Appreciate the discount on first orders!"


Verified
5/5

2023-12-29

Happiness is wrapping up my thumb!

"Everytime I've ordered my thumb brace from off of the emails that I received, have all been received quickly and each one was just a little bit of an improvement over the previous one."

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