"Difficult to input credit card info"
"Very easy to navigate, great experience "
"I have never used these before. My Physical Therapist recommend I purchase them. I can't wait to try them."
“Thank you so much for reviewing us! We appreciate your response and can't wait to know more about your shopping experience. If you have any concerns or need assistance, please don't hesitate to reach out to our customer support team at 866.316.0162 or you can also use our Live chat option from 8 AM to 8 PM EST.”
"very difficult to order on the website could not log into my account and did not ever get the PW reset email had to call in to get it reset. completely frustrating"
"Order was easy to process"
“Thank you so much for your amazing 5-star review! We are thrilled to know that you found our website easy to understand.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"Description was clear, ordering simple and discount code was appreciated on this reasonably-priced pillow."
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"I have been looking for Miami cola and finally found it thank u "
“Thank you so much for your amazing 5-star review! We are happy to hear that you found the product you wanted on our website. At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"It was too redundant to create an account, user ID and passwords. I had to leave site and start all over, almost gave up.
The item I picked did not match the picture, hope the correct item gets sent to me "
"We ordered the wrong size hand brace and to return it, I had to set up an account - I tried at least 5 times to set up an account with no success. Gave up and ordered the size we think we need and can't return the old one."
"Made several attempt to create account without success. Kept asking for something different each attempt, became too frustrating to complete. Finalizing order much easier to complete. "
"Searched web and found items … ordered !! Now time to deliver my items "
"I signed up to receive 15%-20% off and then told my purchase didn't qualify"
"easy, friendly, fast site"
“Thank you for your amazing 5-star review! At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"I was able to use the Store Chat to obtain a temporary password that didn' seem to be forthcoming in my email inbox. I've had bad experiences with numerous other sites that SAY they are sending a temporary Code or Password to my Inbox, but I often wait for hours, and sometimes overnight for it to arrive. Wih the Rehab Store's Store Chat, "Afreen" (hopefully a real person, not a Bot) provided me with a pasword in just a minute or two, and I got my transaction completed without hassles."
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"Had trouble creating account"
“We apologize for the difficulties you encountered while creating an account. It can be frustrating when technical issues prevent a smooth checkout process. We appreciate your feedback and we will certainly look into this issue to ensure that it doesn't happen again in the future. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team at 866-316-0162, Monday through Friday from 8:00 AM EST to 8:00 PM EST, or you can also use our Live Chat option.”
A rep from Rehab Store, HPFYCustomerCare, has responded:
“Thank you so much for your amazing 5-star review! We are thrilled to know that you found our website easy to understand.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”