ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2010-07-16

"Propably one of the best online purchase ever !
Had to cancel a previous order wich was done as soon as I asked to cancel it, order status was up to date seconds after cancelletion did happen.
Recieved new order way faster than expected.
I will not hesitate to do buisness with them again in the future.

Keep up the good work Rock Auto !
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-16

"the parts were cheap and the order was here in two business days. I would definitely order parts from Rock Auto again. They saved me $200 on parts the cost me $70. What a deal for name brand parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-16

"Rock Auto consistently provides the most alternatives for a particular part I am looking for and includes bargin "dealer closeouts".
I love the deatiled info provided for each offering, easy checkout and excellent customer service. All this and the best prices on the internet.
Only complaints I have are the shipping charges when an order needs to be shipped from multiple locations and the parts catalog can be a little flaky on certain computers. They do offer an different catalog which is as functional but at least it operates well on all computers.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-07-16

"
Easy to look up and order parts, love the feature where the part is shown. GREAT service,can't believe how quick I recieved the part.Thanks for the great service.
Mat Lewis
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-15

"I have to say that RockAuto really Rocks on there salling items..I place an order with them and got my order in no time..it is great shopping with RockAuto..seems them there my number 1 webside store to shop for my car..personally I highly recomend RockAuto to anyone...Thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-15

"First time ordering from Rock Auto, I was able to find the part I was looking for. Navigating their website was very intuitive, and the best part is I ordered at 1:30 in the afternoon and the part showed up at my door step 8am the next morning, using standard ground shipping. I'll be back to Rock Auto the next time I need parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-15

"Hello everybody!

I'm delighted to be able to order the spare parts for my car (Pontiac) from Rockauto. All shipments to Switzerland were performed to my best satisfaction.
Even Customer assistance worked fine, when I received by error only 1 instead of the 3 items ordered. The missing parts were sent to me immediately after my complaint without any further costs (neither shipping costs nor handling fees)!

I can recommend Rockauto.com and shall be pleased to place further orders (and I certainly will do).

I received today another shipment (front bumper).
All OK although I would have preferred to see the item packed into a solid carton and not just wrapped with "bubble" paper, without any protection.
But finally, I got it without any damages.

Rainer A. Fässler
Via Cantonale 38
6992 Vernate / Switzerland
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-15

"Great service and super-fast shipping at a reasonable price. The part I ordered was a great value as well. I'm totally satisfied!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Bap
Verified
5/5

2010-07-15

"Parking lamp assembly for Toyota corolla 2000"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-14

"oke here is our feedback to rockauto we order for the first time parts and wooooooooooooooooooooow what fast did we get the parts to our adress realy ASAP its nice to buy PART from someone who ships fast out ans you can pay with paypal thats great to
flameless great nothing more to say
kim
C4S
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2010-07-13

"I have ordered several times from RockAuto, and I've always been satisfied. I have a Datsun 240Z, and a lot of the Datsun-specific vendors do a very poor job telling you exactly what you're getting - i.e. are these ball joints Moog, or AC Delco, or some other brand?

That is the first thing I love about RockAuto - you know what you're getting!

The second thing I love is that if the part is in stock (and the website tells you if it is), the shipping is very fast. I placed my most recent order just this afternoon, and it's already shipping out all the way to Texas, arriving in 2 days.

Third, is something I only recently experienced - talking to a real person on the phone. I ordered some things they had to order from the manufacturer, who turned out to be out of stock. A real person called me AND emailed me about it to resolve the order and allow me to either cancel the order or change to another manufacturer. The people on the phone were very professional.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-13

"wrong part arrived, new one was sent VERY fast ..
great communication
GREAT customer service
will buy again
SUPER FAST SHIPPING TO CANADA
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-07-13

"Prior to this I placed an order--response immediate..best prices on the web..fast delivery of exact item ordered.I will continue to use Rock on all future orders."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-13

"Order dealt with promptly- acknowledgement of order, shipping etc. Goods received on promised date.
Very happy with product and pricing- will definitely use RockAuto again
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-13

"part was no longer available they called me and emailed me to give me a another part that was, great service very helpful in getting you the right part fast with a good price. This is a good place to shop for parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges