"This is the best place to shop for ladies clothing and accessories."
"I am shocked to receive an email from rosegal.com today!!!
I paid for the order yesterday (November16,2015), they sent me an email today and asked me to provide them my driver license, passport, or credit card copies, or they won't process my order!
Though they said I could cover my documents numbers my date of birth for safety, I cannot do that.
Why should I do that????
Novermber19, 2015
I wrote Rosegal.com to cancel my order on Novermber17, they answered me and agreed to cancel my order, and asked me to check my account later. Thank you!
Now, I want to ask another two important questions: Do you refund my money to my bank account? When can I get the refund?
I cannot send questions on your support centre, I hope you can give me answer here.
Best regards.
"
"I am extremely unhappy and will share my experience everywhere and with everybody!
I ordered 7 items and paid fully.
Only two items were shipped. I never received the missing 5 items and never received my money back. I have contacted Rosegal several times but nobody replied.
I need to warn everybody about this dishonest company."
"I place an order on 09/09/15 for a pair of shoes, I submitted numerous help tickets, finally on 11/3/15 I got an email to pay an extra $3.03 to reship my order for "shipping purposes". I recently asked the status of my order and they are giving me the run around again. I have lost faith in this company and probably will never order again from them"
"LOVE LOVE LOVE. I've ordered twice now from them, and I LOVE the clothes that I have received from them. As far as the sizing, I have not had a problem one because I read the description thoroughly and go to their sizing description. Its really common sense. The styles are beautiful, and shipping was really fast. Certain things are pricey, but for the most part they have wonderful prices, free shipping and great styles. I also had to deal with their customer service department concerning one of the shirts I purchased, and they got right back to me, and refunded me into my account. I have had no problems at all, and can't believe some of the reviews I see. So here is mine... I LOVE THEM."
"It was shipped faster than I expected. And it was worth the money.
"
"I have placed an order and received the items just fine. I have contacted customer service three times regarding a returning some of the items and no one has gotten back to me. Telephone number provided in the website is not valid or not in service.
No reply's to any of my "Support tickets" despite their promise of 24 hour turnaround is just a lie.
Sounds pretty unfair. I'd like my money back!
Buyers, beware. "
"I ordered from this "company" at the beginning of the month. It sayas it has been shipped out and now I have no idea where it is. I received a waybill in regards to a package and thought it was the 2 dresses that I ordered. I paid the $30 of duty and then they were shipped to someone else. Apparently the emails had been mixed up by rosegal and it wasn't actually my product. I have been trying for DAYS!!!! to get a hold of someone and no one answers my calls or my " Ticket" or the live chat. they are always off line. I ordered these two dresses in time for my vacation at the end of the month and now I have no idea where they are! This company is TERRIBLE! I expect a full refund or my items shipped to me immediately at no extra cost to me.
If I could pick 0 stars for customer satisfaction I would. Just AWFUL
UPDATE**** I have still yet to receive my order and the person or who ever it is that answers the emails for complaint ( this is the only website where you can actually get a person to respond to you, they don't answer their magic jack phone nor their " help ticket" ) Told me to call the shipping company and figure it out myself. They also wont tell me who they ship with other then China post unregistered and when i type in my order number they say it is invalid. EXCUSE ME?
Rosegal I am demanding a refund immediately. "
"To start with I was bored so I decided to do some on-line shopping, I was absolutely amazed by this website. The quality of the clothes was amazing, the ranges of cloths and other things was great but what was even better is the PRICES! You get such good things for your money. Also there customer service is amazing if you have any problems or questions you can email them and get a reply with 24 hours. Very happy with this website. :) "
"I will NEVER I repeat NEVER order from this worthless company again! I placed an order on 10/28/15 and it is still processing. I did the express shipping so I would get it quicker and paid extra money to do so. I have tried to contact customer service via Live Chat (which doesn't work), tired to call and the "Magic Jack" number is never answered. I have also sent in a ticket and have put 2 replies on the ticket since then... Mind you I sent the first ticket in on 11/5/15 and have YET to receive a response as they say you will in 24 hours.... I am VERY upset with my experience!! I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!!!!"
"Clothing just as shown on the website. More than reasonable delivery times. Would definitely pay close attention to measurements. Sizing is much smaller than in North America, but a quick measuring does the trick. Great customer service when I emailed with a question. Would recommend for sure. "
"I am very happy with their products and delivery service. Not forgetting the best prices and free shipping.They respond imediately for all my emails. Maybe due to holidays the delivery might delay a bit but i did receive everything i ordered. They are a trusting online store. I am quite satisfied and i'll keep ordering over and over. Thank you Rosegal :)"
"Placed an order on November 6, 2015. Contacted customer service three times regarding a question/issue with my order. No one has gotten back to me. No valid telephone number for the company exists. Company had no problem processing my payment, however has not replied to any of my "Support tickets" despite their promise of 24 hour turnaround. Sounds pretty shady and I'd like my money back! Buyer beware. "
"Rosegal is an excellent website for ordering, Shipping do take 1 month, but definitely worth the wait :) . Thanks again Rosegal. "
"Great experience. Good products and lots of things I like. Shipping time is to be as expected coming from around the world. No breakage fees when it arrives. A+"