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Product & services pricing
4.13/5
Chance of future purchase:
4.21/5
Shipping & packaging:
4.57/5
Customer service:
4.44/5
Return/Replacement policy:
4.30/5

Verified
5/5

2023-11-30

Quality product and fast delivery

"I ordered a personalized piece of jewelry. The turn around was quick, the engraving was accurate, and the necklace is lovely."

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Verified
3/5

2023-11-27

Diamond earrings much smaller than I anticipated. Not really impressed with them.

"I ordered the earrings for my daughter’s birthday, but they really look cheap. Not satisfied with them."

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Verified
3/5

2023-11-20

Bracelet is too small

"I think the bracelet that I ordered is too small in three ways: weight of the chain is not substantial enough, lobster clasp was never able to be opened because it was so tiny and the length is just shy of being a fit. If any one of those things had lined up with my expectations, perhaps I would have a different story to tell. But, I sent it back. I could not even try it on."

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Verified
5/5

2023-11-17

Wonderful jewelry at great prices

"I found exactly what I was looking for in 14kg earrings. I liked the design, and can wear them every day!"

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Verified
1/5

2023-11-17

Stone fell out the first day

"Ring is (was) gorgeous. I’ve been wearing it since this morning, right after I retrieved from the mailbox. I noticed a couple of hours ago that one of the stones has fallen out. Doesn’t give me much confidence in the quality of Ross-Simons products. So disappointed because it’s a beautiful ring!"

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Verified
5/5

2023-11-16

Great simple little bracelet!

"In thi day of piling on bracelets of all types, this simple but pretty bracelet makes a great foundation for color. barely know its there but it makes its own statement. Love it! Buying three for myself and two daughters."

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Verified
5/5

2023-11-12

christmas gifts

"both of these itemms were purchased for gifts. i am sure the recipients will love their gifts"

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Verified
1/5

2023-11-10

Item not as advertised

"Bought a very sweet little diamond ring to start - I was very impressed with the price and item. So, I put a BUNCH of items on my "LOVE" list intending to slowly build purchases from you. Bought a diamond and sapphire ring that I'm highly disappointed in. The sapphires are so dark they may as well be onyx - completely opaque. The ad shows a transparent corn flower blue. What I got I wouldn't even spend $25 yet I spent $184. #982248

I truly don't want to hear about how different monitors and devices show differently. Color might be one thing, but transparent and opaque is not a matter of monitors. The ring looks cheap and I intend on returning it.
"


Verified
5/5

2023-11-06

Cat necklace

"Loved my new cat necklace. It is just what I was looking for. "


Verified
2/5

2023-11-06

Scratched???

"The ring came fast, very surprised how quickly I received it. It is a beautiful ring, however; there is a scratch down the side of it. I only tried it on, haven’t worn it yet. "

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Verified
3/5

2023-11-02

Thin material

"the earings were so thin they bent when I closed the snap lock"

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Verified
5/5

2023-10-28

Love my bracelets

"Excellent! Fast delivery and beautiful bracelets. So happy "

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1/5

2023-10-28

Extremely Poor Customer Service

"I requested a print catalog; instead, Ross-Simons started bombarding me with emails (daily). I never joined an email list! I contacted customer service at Ross-Simons, and STILL! They email every day. I've unsubscribed and I have contacted customer service several times. I have not had the courtesy of a reply. STOP EMAILING ME! I WOULD NEVER EVER BUY FROM YOU DUE TO YOUR COMPANY'S LACK OF CUSTOMER SERVICE, even if I do get a catalog!"

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Verified
5/5

2023-10-24

Nice Bracelet

"This bracelet was purchased for my husband. He LOVES IT! and with payments with AFFIRM, it is a perfect choice. I really liked how fast I received this item. I am looking forward to making more purchases as gifts in the future. Thank You."

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Verified
4/5

2023-10-24

Nearly Perfect

"Ross-Simons is my go-to jewelry company. Their on-line choices are nearly perfect: you can always find something now and another for later. They always have a quality product."

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