"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Arrived the next day, rugs are great quality."
"BEWARE!! Rugs USA is a total rip-off! They sent a completely different pattern than the rug I ordered and argued it was the same! Very insulting. Returned the rug...still have not received a refund."
"Received the wrong rug style and color. Customer service not helpful in exchanging the rug for what I actually ordered. Very disappointed.
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"Very quick shipping and product was in brand new condition."
"Love the ease of ordering on line! The discount was awesome for the quality of rug and delivery very timely"
"Sent me the wrong rug. I have to call for them to remind that they have to credit back my refund. It is very hard to call the customer service and when they answer your call they are somewhat rude."
"Great rug! Fair Price! Quick and easy! "
"Great choice of products, pictures match the end product and great value for the money. "
"Great selection and fast delivery. Product was just as ordered and seen on website!!!"
"Love buying rugs from Rugs USA. Great prices and quick delivery. The pictures are true and can see the coloring well. "
"Rug was delivered damaged three times due to poor packaging. Just gave up on the third attempt and cleaned the damaged areas myself. "
"So happy with the purchase! Not only free, but fast shipping! Quality is better than expected - especially considering the price paid!! Like the rug so much ordering the exact same for the family room!!!"
"Rugs USA is great ... great quality rugs, great prices and great website for shopping. I redecorate every season (at my own house and my 4 resort rental homes) so appreciate getting a good price on lovely rugs."
"This rug is a perfect match for my color scheme. I am very satisfied with the purchase."
"When I ordered the rug I knew it was at a reduced price however I didn't think i was getting a rug with a big flaw in it. Which I did get. When I called to complain the person on the phone said it was not your rug. That it came from a distributor. So not the fault of USA Rug. (REALLY)
Also when I ordered the the rug I gave my sisters address as I live out in the country. The rug was delivered it was delivered to my old employer. (Retired 2 years ago) Thank goodness they excepted for me otherwise they were told UPS was going to send it back. I called USA Rugs again to tell them about the rug being sent to the wrong address the person on the phone gave me the same story about the distributor. Funny I called on the phone and placed the order. How was I to know how you send the address to your distributor.
I guess I'm just upset because all I got from your office was it was the distributor fault. As I said I know I bought a discount rug.
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