"I had some trouble with the website ordering process, so I called. The phone representative was great. Very professional and courteous. "

"This is my second mattress from this company and I will keep going back ! One queen and one king. The customer service is outstanding. I had a small issue once and they took care of it right away with no hassle. I am excited to go lay down at night and know I am going to get a restful night sleep. Thank you Thank you Thank you Saatva mattress company !! "

"I was looking to purchase a mattress for sometime and I was not able to make the decision because there are a lot of mattress stores in town and I do not what store to trust for the quality and the price of a mattress so I discussed this with a coworker friend of mine who I met then she recommended Saatva mattress for the quality, price, and the service that she received from your company when she purchased her mattress. Based on this recommendation I decided to purchase my mattress from your company. Now I am just waiting to receive my new mattress from your company. I want to thank all the representative I spoke to during my order and when I tried to call back for any additional questions regarding my order. All are professional and friendly and willing to help. "

"I waited to enter this review -- they send out the request immediately after you place your order, so many reviews are just about the order process. I found the customer service at Saatva to be excellent, but they contract with local delivery companies, and the one in my area was just horrible. It took almost a month and several times of scheduling and rescheduling to get them to give me an appropriate time window -- the person you speak to when scheduling says you can choose to have the mattress delivered either between 8 and 12, or between 12 and 4, but that never matched what they actually scheduled me for. On the third attempt, the mattress was supposed to be delivered between 2 and 6, so I completely disassembled my old bed, only to have them not show up until after 9pm (I gave up at 7 and put my old bed back together by myself, refusing that delivery). I finally had to have the folks at Saatva schedule the delivery for me, when the delivery company managed to actually match the time they had offered. I would not do business with Saatva again because of the problems with the delivery, and while I was told that they have a "97% satisfaction rate on delivery," I was never offered a chance to rate the delivery itself.
I do like the mattress, though it hasn't helped as much with my hot flashes as I had hoped, and I notice movement from my dog more than I did with a foam mattress. But I'm happy with the comfort level (I bought the most popular, medium mattress), and with Saatva itself; they just need to do a better job of screening their delivery companies, and their managers should understand that telling me how satisfied other customers are with delivery isn't helpful."

"This is our first purchase from Saatvamattress.com. So far, everything is good and we are looking forward to receiving our mattress. We completed an extensive search online and at local stores here in the area. This search revealed to us that Saatva had the highest customer rated merchandise of many of the evaluations. The other evaluations rated Saatva among the highest rated for materials and craftsmanship in my opinion. So this search finally lead us to contact Saatvamattress.com to look at their product. While there Saatva's representative Akins filled us in on all the details of the product."

"Excellent phone service. Very patient and helpful customer service"

"I likedThe opportunity to text with customer service… They answered all of my questions and made the process very simple. I also like the fact that there were options in comfort levels of mattress… Many of the places I looked at the mattress was the mattress and that was your only option"

"We are enjoying our new king mattress. Delivery was easy. Mattress feels good. Great value."

"Got my bed 3 days ago, only 9 days after ordering it. Main selling point of Saatva was the Lineal adjustable base. Saatva is the only online company I looked at that has an adjustable base in twin size. As for the mattress, my old mattress was sagging so much that any new mattress is going to be better. But I am more impressed than I expected to be, and I think I'm going to be using this mattress for many years."

"The web site is great, the reviews are great... and everything was going fine until it came to scheduling delivery. The delivery company called and said they only deliver during office hours Monday-Friday and cannot accommodate time frame requests. I cannot leave work during these hours, so reached out to Saatva to see if weekend or evening deliveries were possible. Via online chat and telephone calls, they first told me that would be impossible, but then changed and blamed the issue on me for not having specified that I needed a certain delivery time during my order and then they could have accommodated... what they overlook is that there is no option to do this. During the ordering process, it only asks you to let them know if you are in a hurry... which I am not- I would have been happy to work with anyone willing to try to help accommodate me, but instead their internal chains of communication got crossed and they still condescendingly explained to me how it was my fault, but they "appreciate my business." All it would have taken to turn my experience around would have been someone genuinely listening to me and showing interest in the experience, rather than proving to me that they are right."

"I loved having the instant chat so I could have my questions answered while I was going through the ordering process. Your reps were able to answer all my worrisome questions (especially not being able to test the product first) and my silly questions (can you deliver in the snow?) From the beginning to the end of my ordering experience I felt very comfortable handing over our hard earned money. Now, if it goes as expected, the rest of the process should be just as great."

"Service excellent as usual. "

"All great so far -wonderful customer service on the phone."

"Had some questions and did an online chat and all my questions were answered. Delivery company was teriffic. Have slept on my Luxury Firm mattress for 3 nights and so far so good."

"I was searching for an American made product. My neighbor had already purchased a mattress
from your company and was very satisfied from point of purchase to delivery to sleeping
experience. I checked her mattress out and could only describe it as luxuriously substantial.
It felt wonderful to lie on and was visually beautiful. Better than what was described in your ad."