"I've been sleeping on a Saatva mattress for about 2 weeks now and I'm very, very pleased with the comfort. The luxury firm has enough "give" for side sleeping, yet it's great for stomach sleeping and back sleeping too. Talk about a painless buying process, I conducted a few live chats online, then placed my order with full confidence I was getting a quality mattress. I was NOT disappointed. Wish it was this easy to buy other quality products. Imagine buying a bed without any prior knowledge of the company or taking a "test drive". Yet this transaction turned out perfectly. You can buy here with confidence. "
"My wife and I had multiple questions during the buying process, sometimes at odd hour of the night. A friendly and experienced rep helped us st every turn. Haven’t received the bed yet, but if the mattress is half as good as their customer service, we will be sleeping soundly soon!"
"Easy to select and order as well"
"It was so easy to purchase the mattress set! I used the on-line chat. I also like how the company reduces their carbon footprint and is environmentally conscious. That aligns with our values. Plus the set was 60% less than one I was looking at in a local mattress store!"
"I have purchased 3 mattresses from Saatva previously and found the service great-I called because I had some questions about a 4th mattress I wanted to buy-the rep seemed distracted and had trouble answering my questions, which were really not difficult. I finally decided to order the mattress online, I hope that I figured it out without the help I needed. "
"Very smooth experience, knowledgeable customer service from Mimi and Victoria."
"I bought one of those expensive mattresses in 2010. It tuned into a lumpy uncomfortable bed. I’m looking forward to the Luxury Firm.......9-18 day’s delivery. Can’t wait. Merry Christmas to myself!!!"
"After doing some research on what would be a good mattress for our needs, we decided on Saatva.
The overall online purchase experience was very smooth and seamless. Looking forward to the mattresses being delivered in about 2 weeks."
"Very easy to review and purchase a mattress. "
"Bill, my salesman, was very knowledgeable and helpful. He answered all my questions and concerns and put my mind to rest that I was making the right choice!!!!!!!!! Thank you Bill for all your help!!!!"
"Great customer service! Very surprised and glad by the genuine effort to help.
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"All of the decision points are clearly explained and listed. Good visuals and explanations. Easy ordering."
"So far so good, I have ordered my mattress and it looks like it is set for delivery. Their chat function was good and they answered all my questions in about 10 minutes. On the surface the company looks like a winner, I like the Eco Friendly approach, and the reviews and press are quite complementary to the company and customer satisfaction. So let's see if they truly deliver on time and within my expectations. "
"Everything was great except it was hard to figure out how to add more items after adding the 2nd item. The sight no longer gave me a chance to add more by clicking a button. I wanted to buy 6 items in different sizes."
"The on line process was easy."
"just purchased a mattress and already the administrative"support" feels just right!"