"Nancy explained everything to me quite well and made me feel very comfortable with my plan of purchase and we can’t wait to try our new bed!"

"I research mattresses in depth and Saatva stood way above all the others. The purchase was easy and Customer Service excellent. They email me every step of the way toward production and delivering of my new mattress."

"THEY TOOK CARE OF MY NEEDS AND NO HASSLE AT ALL TO EXCHANGE MATTRESSES, I WOULD RECOMMEND THEM TO ANYONE LOOKING FOR A MATTRESS. I EXCHANGED THE LOOM AND LEAF FOR THE SAATVA LUXURY FIRM. THANK YOU..."

"I have two mattresses from Saatva, and have encouraged others to purchase them as well. Not only are their products above superb, their customer care team is the best I've ever experienced. I will be with Saatva for life as they help facilitate one of the most important aspects of life. Sleep!!! "

"I called because I was having problems with my mattress that was only 18 months old. I saw it may have a warranty and they are replacing it as promised. It may be due to my older box springs but that didn’t stop them from getting me a new one! Absolutely buy a mattress from them!!!’"

"We ordered a luxury firm mattress which initially felt great; however, after a couple of months we decided we needed the firm. Called customer service, we were within the return time, so inside of a couple of weeks we had the firm which has really helped my hubby’s back. Saatva was great!"

"So far fast response time during the ordering process, will update all reviews on product quality upon acceptance and delivery "

"Saavata is a great company with a great customer service.we purchased our Matress in late 2018 and it was the middle firmness and was too hard for us.
They replaced it no question asked with number 3 softness in January 2019 but it was still too hard for us .since they do not go to 1 0r 0 then we are stuck no
Refund...I thought it was a life time warranty with some kind of adjustment.
I was wrong...."

"I love my Queen Size Saatva, but decided we needed to upgrade to a King. It's been 3 months so I wasn't sure if they would...but they DID! And not only that, they did it with a smile. And Samantha was so helpful on the phone, since I wasn't sure exactly what height mattress and foundation to get. I cannot imagine a mattress company that cares more for their customers than Saatva."

"Each time I have called I have spoken with the nicest and most helpful people I have ever spoken to. They are an exceptional company and I have told many people about this company and will continue to do so."

"We ordered 2 mattresses with adjustable bases. We then needed to exchange both mattresses because the Plush Soft was just too soft for us so we exchanged them for the Medium Firm mattresses. True to their policy, Saatva made the exchange a very pleasant and easy experience. These mattresses are amazing and beautiful too. The customer service is outstanding and we highly recommend the Saatva company, in fact they are indeed a "dream" team of experts! Thank You, Saatva"

"This is the best mattress I have ever had. I have Sciatica and other back issues. My first nights sleep was the first one I had in a long time without pain going down my leg. I got the Luxury Firm, foundation and metal base which is perfect for me. Just the right amount of softness with excellent support. I would highly recommend this to anyone. The price was excellent. There are other places charging more for poor quality and stock that has been sitting around the warehouse for lord knows how long. These are all hand crafted when ordered. I ordered on July 21 and had delivered on August 5. Not a long wait considering the quality you are receiving. Other places give next day delivery which just goes to show they are massed produced and stored in a warehouse for who knows how long. That’s why they have those massive sales because they have been stored too long. Not for me. I am very happy with my Saatva Mattress. "

"No comment................"

"I purchased a queen set with frame in Feb 2016; within 2 yrs the mattress was sagging in the middle. I spoke with a representative today and they are replacing both the mattress and foundation! I am elated to learn that Saatva stands by their warranty. It was an agonizing decision for me to spend that much money on a mattress, but figured at my age (68) I needed to get one that was of good quality. I am very happy that I purchased from Saatva. You simply can't go wrong."

"At 85 I'm still ticking, and it tastes good"