"Website is user friendly. Easy to navigate. Great customer service. "

"The on-line shopping experience was absolutely effortless and easy to get completed. I spent what seemed like days researching various types of mattresses and I came to the conclusion that there's as many types of mattresses as there are cars in the world. It was mind boggling!
I had a couple of questions that the customer rep was able to answer via the chat window and he actually saved me money by being transparent and honest in what was needed versus what I thought was needed. That's true customer service and not taking advantage of people. That's a 5 Star High Five!! Now I'm just waiting on the delivery/set up date so I can start to enjoy my Saatva mattress. "

"Great experience. Simple ordering, received a confirmatory phone call immediately to make sure my order was as intended. Great stuff."

"I bought mattress from big department store, and after two incorrect deliveries looked for something different. Don’t have mattress yet, but customer service has been over the top wonderful. They have called me several times to keep me updated, and are really helpful."

"Computer would not allow me to complete the order.
No one ever got back to help??"

"very easy to order online! excellent quality "

"Every experience with the website and people that I contact was informational and an important decision in the process.."

"The buying experience was great. Website is easy to follow and transaction was seamless!"

"Wishing Saatva could do my whole house!"

"The mattress is too soft, and it moves a lot when my two people sleep together, plus it does not give us the rest that we expect to have"

"so far so good. Waiting on delivery."

"GREAT SERVICE. JUST WAITING FOR PRODUCT TO ARRIVE. THANK YOU"

"I live in Toronto and had a very difficult time getting a Canadian credit card to go through. Tried many times and eventually after a while it worked. By then, the $10 Facebook password had disappeared so it was another annoyance. Another aspect that is frustrating is that despite being made in Canada, the prices are in USD and once you convert the rate, these premium mattress are not that much cheaper than other alternatives priced in Canadian dollars. I will also add that delivery is $99 USD in Canada and tax is also added. In the US, they don't charge tax and delivery is free... seems a bit of a ripoff in my opinion when the mattress is made in Canada. My last complaint is the Online chat: although it is 24/7 with amazing response time, the quality of the responses is really poor. All messages are pre-typed and don't address the question to the level one would expect. Then, once you actually get the person to type, which is obvious by how short their real messages are, the help is very poor. I was asking about the size of the rolled mattress as I thought of buying it across the border with free shipping plus no tax and then driving it across. The person had no idea, disappointing. At the moment, the mattress is supposed to arrive in 9-18 days, I hope that comfort lives up to my expectations as the ordering and buying process was very poor for an online company. "

"All questions were answered and a very professional and friendly (Tom), phone representative made my experience with Saatva and most pleasing purchase. If the Saatva mattress arrives in a timely manner and is as comfortable and of the quality advertised, we will be most pleased. "

"I have been looking for a mattress for a long time. I came across the Saatva company and requested a brochure. I found it difficult because I felt I wanted to try the mattress before I made a commitment. We went out to stores who had a variety of mattresses to try them out. It made us more confused. I was looking for a coil mattress that I could flip. Well that is no longer an option for mattresses. The prices of the mattresses I saw were very high . The ones I liked were 5000+. The stores had no return policy. they would send someone out to see what the problem was after 30 days sleeping on the mattress. Then there was a restocking fee if we returned it. We continued to shop on the Saatva web site and found it really had all we needed. Great return policy of 120 days. I am sure after that time you would know if you liked it. The products in the mattress are tops. We kept going over the 3 types of mattresses they offer and decided on the coil mattress. We purchased the Lineal frame and that was new to us. We can have head and feet move and massage, it sounds like a great offering. This way my husband who likes a soft mattress and I like the luxury firm now we can get what we want. I did have questions and called the company and I spoke to Dawn who was able to answer all of my questions. She was very knowledgeable. So we went ahead with the order and are waiting for our new mattress. Their prices are great and they set up the bed and take away your old mattress. I can hardly wait to get a good night sleep. Great Company who seem to want their clients to be very happy."