"I've been sleeping on a Saatva mattress for about 2 weeks now and I'm very, very pleased with the comfort. The luxury firm has enough "give" for side sleeping, yet it's great for stomach sleeping and back sleeping too. Talk about a painless buying process, I conducted a few live chats online, then placed my order with full confidence I was getting a quality mattress. I was NOT disappointed. Wish it was this easy to buy other quality products. Imagine buying a bed without any prior knowledge of the company or taking a "test drive". Yet this transaction turned out perfectly. You can buy here with confidence. "
"If the mattress quality is as good as the customer service I'll be a very happy camper"
"Easy to navigate web site ... well laid out flow for purchasing ... more web sites could follow your example. "
"As I was researching on their website instantly a chat message popped up with someone to help answer questions if I had any. I thought now that they are here I actually do have a few questions. They quickly replied to answer all my thoughts and concerns. Very good experience. Now just waiting for the mattress to come. "
"So great, from beginning to end! Customer service and follow-up was prompt, attentive, and courteous. Even the woman who scheduled the delivery and the guys who delivered and set up the mattress were personable and efficient. And every night, I feel like I am settling in for the night at a luxury 5-star hotel. I could not be more happy with my purchase."
"I just order so far so good now waiting on the matrress "
"The website is informative and the ordering process was simple. I am looking foward to delivery :)"
"Dear Saatva,
I am saddened to write this review, but I am not satisfied with the new mattress. Although the construction is very good, the comfort is not. I find the bed to be too firm; and the "plush" not able to mitigate the firmess.
The first night I slept on the couch instead of the bed. My family insisted I give it time. I just got back from a week in the hospital and slept on the couch when I got home.
I would like this mattress returned and my original mattress back."
"I don't have the mattress yet, but the chat room was helpful to guide me to the right purchase. Scary to order a mattress online but have heard good things about them through friends!"
"I was searching for mattresses online and discovered your site. It is very well organized and provides in-depth information. It's a little scary to order something as subjective and important as a mattress online. But the 120-day return policy, the detailed descriptions, and the excellent reviews gave me confidence. Looking forward to our new mattress! "
"Not sure this mattress is the right one for us. Have been sleeping on it for 1 week and it appears to be sagging on each side already. My husband and I are only average sized. Sagging is the reason to rid ourselves of our old mattress.
Will give it a few more weeks. Not optimistic."
"Looking forward to sleeping on our Queen size Luxury Firm."
"Great customer service through Chat window for product variations for my specific needs!"
"Just purchased and waiting for delivery. Dealing with Saatva is almost to easy. Great advice via chat."
"As I was ordering a Saatva mattress online I became award of the chat service asking me if I had any questions. Well there are always questions at the last minute when ordering online. Things never go like you think they will. It was very helpful to have someone right there to answer my last minute questions when ordering."
"Easy on-line ordering experience. No problems."