"I was able to get quite a bit of info from the chat line. All mt questions were answered honestly and completely. I was even given retail models as comparisons. I did further research and found online reviews and comparisons by reputable mattress "reviewers". I compared the Saatva mattress with a model that I had seen and tested during the day. I was blown away that the review stated that the Saatva was equally comparable to the model I was contemplating, but something told me to wait. The review picked Saatva over the competition and was $2000 less! I can't wait to test it under a night's sleep."

"So far the buying process has been straightforward, convenient and super easy. Not to mention everyone I have spoken to has been super friendly! Can't wait for my mattress!!"

"Ordering was clear and effortless, looking forward to trying my mattress! "

"I just ordered my new mattress yesterday and they sent me this review form, so I'm NOT reviewing the mattress as of yet.
Yes, the buying experience was fine. They offer plenty of up-front information such as how the mattress is made, difference between sizes and delivery process information. Okay, thats all well and good, but its the mattress that is my concern. I mean, I've never bought a mattress on-line before. But then again, I've purchased from mattress stores before, laid on the bed, got it home and a few months later, I didn't like it. What now? I Can't take it back. So, I'm really buying their return policy. Hopefully i won't need it. I'll let you know. . .

Tonyinvegas"

"I had questions re my purchase and each one was answered quickly and thoroughly via chat. Completely satisfied with online process. I have a lot of confidence in this company."

"So far awesome customer service!"

"Fantastic customer service so far. Have yet to try the mattress though. If the mattress lives up to expectations I would be happy to write another review."

"I ordered the Loom & Leaf mattress that ended up being too soft and warm. My wife and I decided to go back with Coil spring type mattress and would give the Saatva a try. Tiffany made it easy. They will be coming to pick up my loom & leaf and my Saatva is in production. Can't wait for the new mattress and hope it is everything we are looking for. "

"With the convenience of on-line shopping, it usually means a cold impersonal shopping experience. So far I have been thoroughly impressed by the promptness and personalized attention that I have received from Saatva. I am looking forward to more of the same as the purchasing experience continues!"

"Website was easy to following and included all the information needed to make a decision on which product to choose. "

"Placed order, so far so good. "

"I've spent hours researching mattresses on-line and visiting retail stores. I wanted to buy from local businesses but they wanted to take my head off with their prices, which I found to be outragous. They are there to sell and make a profit and I wanted to give them that chance, but the overhead was rediculous. So, I began looking via internet and came across your company and looked extremely deep into how your business is being operated. I figured with a 120 day satisifaction guarantee I would be out only $99.00 delivery charge if I don't like what I get. That beats the dickins out of $6,400.00 for a memory mattress from a local furniture store. Furthermore; your web site was super easy to navigate and order through. I've already received an email that my order is being filled."

"As of this point in time I have only placed my order for my new Saatvamattress. The website was very simple and easy to use, and immediate communication from the company was a welcome conformation of the order. Well done !"

"The online rep answered all of my questions satisfactorily before I placed my order
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"All so user friendly and easy."