"!istill have not received my refund! What is going on.I'm trying to get my girls another pair of boots but you won't give me my refund that you said you would give me since I haven't got my order either.I'm getting really tired of this."
"I ordered a 175 dollar order and four items I never received. I've tried calling the number doesn't work and I'm highly upset. It always seems to be some sort of glitch going on when I try to do the live chat or support Center.
I heard from someone and will be receiving a full refund of all the items that were not received. The lady who assisted me was very helpful and I appreciate the refund ."
"I was so pleased with my order! Such a cheap price, and decent quality. I've only receiver a bohemiam dress and the material is so smooth and silky. Will buy more! Thanks Sammy dress "
"very reasonable prices and good quality ,I will shop here again very soon"
"Very very slow to ship orders, and they make up their own sizes, everything they sell is at least 2 sizes smaller than the real size. And of course if you read their refund policies, they don't refund for size issues. Total scam. Stay away from sammydress.
Woo hoo what a deal, they'll give me a refund if I pay $20 to send my $10 dollar shirt back to china. And still nothing on the one shirt that never even showed up. Wow that's customer service!
Sammydress sucks. Buy at your own risk."
"I am not happy with this company and will not shop with them again.
I ordered three dresses (each less than $14) thinking it would be a good test of their product quality. Two arrived, and though I followed the sizing chart they provided, the dresses are about three sizes too large. The design of the dresses is also unflattering (based on visually imaging the correct size) and the fabric they use is rough and cheap. The fabric quality is not a surprise with the cost of the dresses, but the sizing and the design is.
After I evaluated the first two dresses, but before the third dress in my order shipped, I contacted the company via their customer service website and asked them to cancel the third dress and to send me a Return Merchandise Authorization (RMA) for the two I had. Their response was a message saying they could not cancel the third dress because it had already been sent to their shipping company and then twenty minutes later and message from the "shipping company" giving me the tracking information for the third dress.
While I find the coincidence of the timing highly questionable, I moved on and requested a RMA for all three dresses. To date I have not received a RMA, only more requests that I review their return policy or send pictures of myself wearing the dresses.
Again, I am not happy with this company and will not shop with them again.
Note: Part of their return process is to ask for pictures of you wearing the dress. They claim this is so they can understand the problem, but I think they just want to post the pictures on their website. I was surprised, when I was shopping, at some of the customer photos that had been posted and now I know that is probably because the customers didn't post the photos themselves or even know that those photos are online."
"I bought one dress, and when I received it, first of all it looked NOTHING like the dress that was advertised, and secondly the sewing job was so sloppy. You can tell this dress is not something you'd ever buy in a store. When I called Sammy Dress, you can never reach them by phone, the California number they provide just hangs up. Then when you place a "ticket" there is a technology error when you go to submit your complaint, and when finally e-mail them with proof, they do not respond. I had to go to Facebook to try and talk to someone and when I finally did on a social media site Facebook, the person wrote that the clothes are cheap for a reason and they would only give me store credit. Sammy Dress should not be allowed to exist, they are horrible!! Save your money do not shop here"
"Dear Sammy Dress, my name is April, I would just like other customers to know that you guys are the best!!! I have bought many many products and some have been okay but most are very good and I have told family and friends about this site! I have never had a bad experience with any response or product and my items always arrive on time unless they have sold out or on back order. Thank you for always being kind and having many of the items I want and need for very great prices. I want customers to know that many items I buy on the site I see in many of the big department stores and they are much higher, so if people want great products for awesome prices buy from Sammy Dress. And again thanks!!
As a customer of Sammydress anytime I've ever had an issue Sammydress response immediately and do their best to resolve the issue. I have never had to send any thing back, if I buy something and I don't like it because it maybe made cheap or two small I usually just give it away! The prices are so low it would cost more to send back for exchange. Over all I rate Sammydress a solid 10 because customer service is very good and the products are very good prices and most items I've bought I have been very impressed...again thanks Sammydress and I will continue to buy products!!
"
"Wow Sammy dress helped me resolve things although my pa Kate has not arrived yet I revived a full refund and an extra gift amazing "
"I ordered several items from sammydress. As always, their shipping is fairly fast. The products are always good quality and such a great price! With this particular order I did have an issue arise and sammydress handled it very professionally and quickly. I was very pleased with sammydress (as I always am). I definitely plan on buying from them in the future and would absolutely recommend them."
"Sammy Dress is the real deal! They are not a scam or fake business over in China that will send you horribly made clothes or just take your money.
Their clothes & bathing suits are of really good quality & look exactly how they are pictured in the photos. Some of the items may need to be sized up a size or 2, but some of the items actually fit true to size. Overall Sammy Dress is a great store to buy from with inexpensive items, excellent quality items , and wonderful customer service to buy from. Another thing I love about them is that they send you discount coupons & you earn points on everything you purchase. Once you earn 50 points you can start using them for discounts on future orders. Love love love Sammy Dress. Their my new favorite store & secret weapon for all my cute clothing. Oh and shipping is super fast!!"
"Love love love SammyDress! I had a flat rate order and it came at a reasonable amount of time. At first i was a little bit hesitant, but than I said what the check and sure enough my order came straight to my mail box exactly how I expected! I am in happy costumer and will be doing business with them in the future! I mean who wouldn't want too? They have so much to choose from! "
"I ordered 4 products for my first time shopping on Sammydress. My first impressions here are about the reasonable price, various categories and a quite large customer base. I am lucky to shopping in their 3th birthday occasion so I can pick my prefered items at better prices. Their prices are great, but shipping cost sometimes higher than product price. But for items shipped international, I can understand. The best things are shipping time and products quality that I've received yesterday. Parcel is shipped much faster than I expected, only 21 days to Vietnam, by Standard shipping. All products actually seems more beautiful than on photos. My mother and me, we are so satisfied. About Sammydress customer service, Livechat is not really good. People have to queue too long to start a conversation although staff is online. I know there are so many inquires that they have to process, but it will be better if they can improve that. For offline supports and stickers, they usually come back within 1 business day (saturday & sunday not included). It's ok! Whenever I complain, they are kindly solve along with a bonus. So interested! Generally, I appreciate this online shop. They are professional. Their items are quality and are shipped fast. First outstanding experience with them. Thanks."
"I have ordered already 5 dress at Sammy dress and I'm very satisfied ! I keep getting compliments when wearing them. There is no bad surprise from the pictures and the prices are so cheap.
I expected very bad quality (which still would have been a great deal given the price) but the quality is really fine."
"I placed an order on August 29th. All of the shirts I ordered stated that they would ship from 7 to 15 business days. When I contacted their customer service to see where my shirts were, they told me that they would ship on September 19th. No shipping information sent, so I checked again with them. Now they tell me the shirts will ship on October 5th. All the while, their website still shows the same four shirts, in the same size for sale, stating that they will ship in 7 to 15 business days. Of course, I cannot get my money back, but I can get credit. Oh, and they offered me a 6% discount voucher. All I want is what they advertise and what I paid for. If I do ever get my shirts, I will never order form them again and I do not recommend others to order from them either."