"I found everything I wanted, and more. The prices were reasonable, and the site was easy to navigate."
"so long as you know what you're looking for you can find just about anything. My nephew tossed out the vesa mounting bracket - so when i had purchased a rather expensive vesa based mounting arm it was useless. Took me a moment to find out where to go to buy it but the user manual had the model number and everything. not a bad price. "
"Extremely easy to navigate through the website!! "
"Quick and easy to get parts"
"The process of finding the part you need is INSANE. In order to get the relevant information, I had to pay someone to remove the television from the wall, so I could access the model number and model code number.
You ****. This should be discoverable under About This TV. The only information there is how to find the information icon on the back of the TV.
When will a corporation consider the end user?"
"It was a great experience"
"It was smooth and easy to order a part. Easy-peasy!"
"shipping cost was way too much!!!"
"Our washer broke after only 13 months. The plastic ring that need to be replaced is part of a larger assembly. With the outrageous shipping cost and cumbersome checkout process our plastic ring will cost us over $210. On top of this, it took a week to get part identified by tech support so I could even place the order... Add another week if you count the time digging through the website part listings and using the text support line. The sales people at Homedepot warned us about Samsung's lack of support. Never going to buy Samsung again."
"Ordering was difficult. I ordered on a sunday. Selected standard shipping but on checkout it defaulted to 3 day air which was almost the sane cost as the part i was ordering. "
"I was unable to fi d the stand and was able to get assistance from Samsung directly and located the pieces needed!"
"Easy to use much better than waiting for a phone call"
"Love the quality of your products, but the amount I had to pay for some replacement screws after having spent almost $1K on a new TV is absurd!"
"Searched for the model number we needed, couldn't locate it, even though I had already received a link that showed the item was clearly on the website. Sorted through a ton of remote pages and couldn't find the right model number still. Found a way to use the link I had already received in order to purchase the correct item. Browser was only working through chrome, not through link that was sent via Facebook messenger."
"I like the way the site was set up
what I didn't like was how there was a option to get my part next day
but then when clicked it it told me the product might not ship next day."