"The shipping cost is a little excessive. I ship boxes three times the size and weight of this product for that same cost. "

"I think your shipping charge is to high. "

"Had to track down this filter and have always used Samsung filters but now people are saying the new filter does not fit! Well this better fit after all my trouble and had to pay shipping!"

"The search function is terrible I had to scroll through almost every remot you sell to find what I needed. It did not recognize the MN # entered."

"Samsun online service was very helpful. Jen was able to answer my questions quickly and thoroughly with easy directions for me to follow up. "

"Very difficult to change information, otherwise all was good."

"Lost the VESA mount adapter and had to order a new one. Already bought a 700 dollar monitor and you have to pay 60 bucks for a specific part that comes in the box? Super lame."

"Shipping costs the same as the part. No inexpensive options"

"Very helpful! Conversation with customer service terrific and quick reponse from email parts dept."

"There isn't enough details and pictures for the items I am not sure if I have the correct one."

"Your shipping is ridiculous. Spending 45$ on a filter and 72 on a plastic door shelf and then you all have the nerve to charge 23 for shipping on top of that."

"Easy to find, setup account and order."

"The charcoal filter, which is an annual replacement part, is not on the first screen."

"Took several different ways to finally getting to the content remote for my TV. Would be wonderful if the Model number would always open the Model code box and no keep saying that there isn’t a Model code. "

"Took me far longer than it should have to locate the part and process my order. This seemed to happen because it took a sequence of pages far to long to fully post and to move on to the next one win a timely way."