"Knowing the model number is Key to finding parts, and they tell you where to find it easily. Thank you for thinking of the Consumer!"

"The part was easy to find with the help from Samsung and arrived without quickly without any issues. "

"Easy to navigate website and easy to order part"

"The catalog was straightforward, although lengthy. The package arrived on time. Thank you."

"Very easy to navigate on the website."

"I went on Samsung site and it was very easy to to get to J&J International and order and pay with PayPal!"

"Exact part and shipped on time. Excellent experience."

"I bought a replacement remote for my soundbar. Saw a lot of sketchy ones on Amazon. Decided to get it from Samsung instead and it was just what I needed and wanted. "

"It is always difficult to distinguish valid websites from the cheap imposters. Not sure how you can do this. "

"With the help of the App; able to locate the parts I needed for my microwave."

"I had misplaced one of the pieces for the stand for one of my 40” Samsung TVs. Went to Samsung on line, found their site for finding specific parts for specific TVs, found the part I needed, ordered it, and received it within a week. It could not have been any easier. Great experience with them…. "

"Remote shipped much sooner than expected and it works great. I'm glad I didnt buy a universal remote from some random store."

"Finding the correct remote control seemed easy."

"I came here to order a new remote. accessing support on samsung.com took multiple attempts but once in, I was directed to this site. Finding the remote for my older tv and placing it on order was a breeze."

"The online process was very simple and the product arrived very quickly and it was an original genuine part. The only issue was that it took over 40 minutes on hold just to speak with customer service to confirm the order that I had done online."