"Excellent, as always! Love their reviews of products, the selection, and service. I wouldn't shop anywhere else. "

"very professional.
order received without incident"

"Seattle Coffee Gear is great. My orders always get here on or before the promised date and all purchased have been exactly as advertised. I love the videos, they really helped me and my husband pick out the perfect espresso maker/grinder. We would both recommend them to anyone!"

"I like how the coffee cup fills in your hand. "

"My order arrive don time and in new condition."

"Fantastic! I learned so much from watching the videos, as they were extremely informative as well as entertaining! The product (a reconditioned espresso machine) is awesome, and just when I was ready to buy a grinder, a video popped up made by Kat and Gail that answered my questions about a product I had seen but wanted to know about from someone's hands-on experience. So I bought it, and I absolutely love it! And, they sent me a bag of free coffee, which I am now totally addicted to, to there is a method to their madness! So, all in all, I am their #1 fan, and all my coffee-related purchases will be made from them in the future. My experience could not have been better!"

"Foam is great but the milk does not get warm enough."

"I like you store but haven't gotten you package yet. will you send me a tracking number?
Thanks,
Peter"

"I will shop at Seattle Coffee Gear again"

"A year or two ago my experience was always great. Now it's not good at all.

I called tech support about my E61 group head leaking and asked did I need a gasket. She said yes, of course, and they're listed on the web site. Tone of voice indicated it was a dumb question and she wanted to get off the phone. Plus, a good tech support answer, I now learn, would have included the suggestion that I get a screen as well (maybe other parts?). There was no engagement with my issue; just wanted to end the call.

Then when I went to order the gasket and a few other things I'd had in mind, the shipping cost was equal to or more than the product costs! I must never have ordered less than $50 before. I called sales and said this must be a mistake - the shipping costs are way too high. The response was dismissive impatience...she can't do anything to adjust the shipping cost - I can take it or leave it. I could not really find a good way to get over $50 (the screen would have done it but I didn't know to look for them and you don't seem to have them), so I looked to get the gasket at Chris or Espresso Parts. I had no success so I came back and ordered 3 gaskets, thinking to optimize the shipping costs. But, no, the shipping costs went up with the total cost, obviously unnecessarily. And then when it came it was way over-packaged.

So I get it that Seattle Coffee Gear doesn't want small orders but they should also understand that that is an alienating policy and must drive good customers away as it has me."

"Order arrived quickly and exactly as ordered.
"

"Great Products, easy to use web site, and product delivered in good condition and on time."

"Best price, right product, more or less in my geographic area, and fast delivery. In prior purchases, they were was efficient, and phone support was great and friendly. Umm, what more could i want?
"

"I always have a great experience ordering from Seattle Coffee Gear. "

"Great products and great customer service sets them apart from any body else. They are friendly and really know coffee."