"The item I ordered, a filtered water bottle, arrived in good time and matching the description SCG provided. I was grateful for the gift card they provided with the order and have already placed a second order for coffee, using this gift. I highly recommend them, based on my short experience with their service."
"Great! Fast shipping. Great price. Nice people. I wish I had better instructions though. I'm still not sure what a few parts are for?"
"Very satisfied with this company. Would recommend them to anyone looking for quality espresso machines and accessories. We purchased one of the Rocket brand machines and are 100% satisfied with the machines performance and quality of espresso it produces!
Thank you Seattle Coffee Gear staff for taking the time to explain the differences between Rocket models."
"Very positive. Order went smoothly and delivery was on time and in full. I'm enjoying a good espresso right now.
Thanks!"
"Ordering on the web was easy and fast. The machine I bought was just recently released, and although other stores had it advertised, it was not often in stock - except here. Had to call a couple of times to verify a few things - customer service was friendly, knowledgeable, polite and professional.
Equipment arrived a day earlier than promised. All around a very pleasant shopping and buying experience. "
"My experience was excellent with Seattle Coffee Gear. They answered all my questions quickly and recieved my order quick as well."
"A very easy process, with an incredible library of videos that seem to answer any question about espresso making one could think of."
" Just got home and removed my Vienna Plus machine from shipping box. It looks great and was easy to install everything that comes with it. I did not receive the free Descaling Kit I was promised with the machine but I am hoping it is on the way.
After installing water and Coffee beans and bleeding off air in system I was ready to make a good ole' cup of Coffee and it did just that but this machine is making a "God Awful Squeal" while it pumps water! I have made 4 cups and it is not going away! I was told that these machines were tested and pass before sold. Guess not this one. I will try to get some closure from customer service.
Jan.21,2013 Just got off phone with customer service and they listened to the machine and informed me that the Brewer sounded bad and they would send me one today:) Hopes this corrects the problem. I Love this Vienna Plus! It makes the best coffee. We just need to get rid of this awful noise. "
"GREAT... ABOUT 6 YEARS AGO I PURCHASED THIS SAME COFFEE MACHINE FROM A TARGET STORE IN MY AREA. IN THE LAST 6 MONTHS I HAVE SEARCHED FOR THIS SAME ITEM AT ALL THE STORES IN OUR AREA. NO LUCK. FINALLY I WENT ON LINE AND FOUND IT AT SEATTLE COFFEE GEAR; AND TO TOP IT ALL - IT WAS ON SALE... I LOVE THE SWING-OUT WATER WELL AND THE GREAT COFFEE IT MAKES. I AM STILL USING MY OLD COFFEE MAKER BUT NOW HAVE A "NEW" ONE IN RESERVE. THANK YOU!!!!!!!"
"It was excellent. They were super friendly and very fast. My order was big enough to get free shipping. But I forgot a few small things in that order. So with a quick phone call they let me combine those small things into my larger order so it was all free shipping with no hassle. Very friendly and helpful staff!"
"I placed the order on Monday and they shipped same day. I received the order on Tuesday even though it was scheduled for a Friday delivery. The espresso machine and two grinders that I ordered are beautiful and work perfectly. I am a fan of Seattle Coffee Gear. Also, best prices I found on the net. GD. "
"Excellent, What a great company!"
"It was good. However, it would be helpful to have customer service employees identiify themselves when customers call. In addition, it seemed to take a long time to get my ordered items, but they should be received within the time frames promised. I have not received any of them yet."
"They wrote to me with guidance on timing my order to coincide with their manufacturer's delivery schedule so that I would have a good chance of ordering while it was in stock (after several prior attempts to order resulted in the item being out of stock)."
"Seattle Coffee Gear has always delivered, always been helpful, and always answered my "naive" questions with grace and made me more confident. I love this company!"