"I just completed my order and I anxiously wait for the mattress to arrive. I am a longtime owner of a Select Comfort bed. Although I love this bed, it does leave room for improvement. Selectabed addressed all the issues I have with my current bed on their website. I feel sure my new bed will be the improvement I am looking for.
Customer Service cannot be beat. I have never experienced such knowledgeable sales people. They are NOT PUSHY. They are simply informative. I spoke at great length with Alec and Brian. They are courteous, professional, personable and I cannot stress enough how knowledgeable they are about their product. "
"Gerald has the patience of a saint. He responded in detail to all of my questions over the phone and via email. I’ve never made a large purchase like this via internet before. Needless to say I was a bit nervous about the whole process. He explained all the different options in English, ( not industry jargon) so I understood what I was buying. I never felt pressured or patronized. Everything should be this easy to purchase. "
"I visited the Agora Hills showroom last Sunday to test out the feel of the Selectabed air mattress, and placed the order today (Thursday). Our salesperson Stephanie was friendly and offered information without being pushy or offering a drawn out scripted sales pitch like we received at a Sleep Number mall store. She was really helpful in person at the showroom, via email to iron out a few details, and via phone when I placed the final order.
The bed is good quality, and the price is comparable to the Sleep Number with more features (i.e. separately adjustable lumbar support) and a longer warranty that covers more parts. If needed, the warranty and break in period covers a little bit of customization if we need to firm up our bed a bit to make it something we'll be happy with for the next 30 years.
Delivery to our home 100 miles away is free, unlike Sleep Number or some of the other high end mattresses we were looking at.
Also I'm happy to support a Southern California local business and local factory with a big ticket purchase."
"We appreciate Gerald’s knowledge and expertise! It was the most pleasant experience a customer can ask for. A+++
for Gerald! "
"We went to the Select Comfort store and found a bed that provided the right support for each of us but the price was high since we are on SS. My wife had seen an advertisement for Select-a-bed that claimed they were a great bed, better than Select Comfort. She suggested we call. Nothing to lose, I made the call being suspect of advertising claims.
When I called Gerald, he did a great job telling me the differences and explaining everything in detail. He put no pressure on me to buy the "bed-in-a-box". He seemed honest, helpful and very knowledgeable about both Select-a-bed and Select Comfort. He seemed that he truly wanted to help us buy a product that would best fit our needs.
Sleeping in our new bed is something we still need to experience and we are looking forward to comfort and good support tonight.
Our bed was delivered this morning. The delivery was within the stated time and the installers went above what they said they were supposed to do. They were helpful to the extent of their knowledge.
Our only wish for change is that the bed could have gotten here sooner.
Thank you, Gerald for being so helpful.
Blessings, J and S
"
"Our experience with Selectabed was a good one, they were very helpful. Juan who helped us with our purchase of a new mattress was great would recommend them highly and I would give them 5 stars. Thank you for all your help."
"My husband and I have different sleep habits; I am a side or stomach sleeper and he is a back sleeper who snores. We decided to look at a Sleep Number bed to see if we could find a mattress to accommodate both our needs. However the ratings by owners for their mattresses and customer service on Consumer Reports discouraged us. Fortunately, I came across the Selectabed website. The reviews were so favorable I decided to call them. I spoke with both Juan and Gerald and was pleasantly surprised by the fabulous customer service I received from both them. I had a lot of questions and they both patiently and knowledgeably answered all of them. They were extremely pleasant and their guidance helped me decide which mattress to order (Air Pedic 800). Gerald even called back after hours on a Saturday to complete my order. If their mattresses are as good as their customer service I will be thrilled. I will write a review of the Air Pedic 800 after we receive it.
"
"Ordering my mattress and adjustable base was very easy with the help of Stephanie and Juan. I hope that the rest of the process is so easy."
"Was great fast and informative "
"Thank you Gerald Misemer!
We had already visited the website before we went into the store, and were familiar with the company's products. Also, we have been sleeping on a Sleep Number mattress for 20 years. So we went to the showroom and made the rounds, trying all the adjustable mattresses, and stayed for a couple of hours so we could make the best choice. The sales associate who helped us, Gerald, was very knowledgeable and helpful and told us to take our time. In the end, we chose the 1000 Queen-size mattress, and expect to be very happy with our purchase! The process was simple, and the delivery will be set up when our custom made mattress is ready. Can't wait!"
"Brian was great in helping us work through some issues with the financing. We are super excited about our new bed. We can't wait for it to be built and delivered. Excellent customer service!!"
"Very fast and easy. Responsive and friendly. "
"I've been working with Gerald at Select-A-Bed over the last few weeks to order the perfect bed. Gerald so far has taken all the time in the world to answer question and has been patient with my emailing back and forth. We settled on a AirPedic 1000 after trying many different beds here in Pennsylvania. Obviously given the price we are nervous about how the bed is going to feel but, the time Gerald has put into giving us info makes us believe that he will be around if we have any troubles. Can't wait to get our new bed!"
"I had a great experience, and it is all due to Stephanie! I asked her a TON of questions! Her product knowledge and how she explaned and answered “everything” was remarkable. I researched Air-Pedic mattresses ratings/reviews, then went to their Website. Even with all the positive, informative reviews and detailed website descriptions, I was still hesitant to purchase. It was Stephanie who resolved my hesitancy and I bought the Air-Pedi 800!!"
"The representative was very helpful and answered all my questions. The differences were very clear as was cost. The representative was interested in my concerns and provided my with enough information to make a decision."
"I have just placed my order so I cannot yet review my new mattress, but I will say the customer service has been amazing. I made at least four phone calls to ask questions and I got detailed and patient answers each time. Gerald was excellent, giving me all the technical info I asked for. I'm looking forward to my new bed!"