"I just completed my order and I anxiously wait for the mattress to arrive. I am a longtime owner of a Select Comfort bed. Although I love this bed, it does leave room for improvement. Selectabed addressed all the issues I have with my current bed on their website. I feel sure my new bed will be the improvement I am looking for.
Customer Service cannot be beat. I have never experienced such knowledgeable sales people. They are NOT PUSHY. They are simply informative. I spoke at great length with Alec and Brian. They are courteous, professional, personable and I cannot stress enough how knowledgeable they are about their product. "
"Salesman Gerald was a no pressure guy. The product sold itself. It came down to which product to purchase. Gerald provided excellent customer service. It was worth the drive from Las Vegas, Nevada."
"The ordering process was quick & easy! Juan was very helpful!
Anxiously awaiting our bed now!!"
"We ordered the Air Pedic 1200 with the Leggett and Platt Prodigy 2.0 and seven weeks later (we are out of state) it was worth the wait. We went from Select Comfort to memory foam to Air Pedic. The 1st two nights were the 1st two nights my wife slept all night since her chronic back pain started years ago. I waited over two months before writing this review so I could see the long term results. We have never been more comfortable on this bed and platform combination. After much internet research we found the best bed/platform at the best price. We went with the split Cal King and now I never wake her up when I get out of bed. The bed has never needed to be adjusted after we found our sweet spots with the middle air bladder and the head/feet air bladder. The platform is awesome! So quiet and having your special positions in the memory settings makes it so easy. It goes flat quickly with holding one button. Loading the phone app was easy and adds a few new features. We saved $100’s of dollars by using the “Get A Quote” feature. Most of the savings were on the platform since I NEVER found a lower price anywhere on the internet for the Prodigy 2.0. The bed stays cool even though there is memory foam in the topping. We did not get it in writing that we wanted our old bed removed so the third party set-up company would not take it at first. I called the Select a Bed shipping manager and they were willing to make the removal at no cost. All interactions with the company were positive. Even though we get a pillow for just completing a rating at any star level I would have written this review."
"Juan was fantastic in answering questions and quickly responding via emails. Process for us took a couple of weeks and Juan was efficient, friendly, and easy to work with."
"Fast and responsive replies to my questions, both email and telephone."
"I was diagnosed with two bulging discs in my neck, a pinched nerve and bone spurs and am receiving epidural injections. I knew I needed to upgrade from my existing memory foam mattress and wanted the support and flexibility of an air mattress. I did my research on sleeplikethedead.com and reviewed all of the details on the selectabed.com. Juan answered numerous questions and I decided the value and functionality of the Series 600 over the Sleep Number P-6 was worth a chance. Juan made sure my order was prioritized due to the pain I am in and I cannot believe how fast the order shipped. Their customer service has exceeded my expectations. Thank you! "
"I called for some info and was very pleased with what Gerald shared with me. He suggested that we go to a Sleep Number store and test their model that was closest to theirs. We did and made our selection. Six chambers is definitely better than two. Delivery was on time, set-up was easy, and the results amazing. We are dialed in, me, at 99 and 90. My wife much softer. We retire in pain and wake up pain free. This is remarkable. Would recommend this system to everyone. There is literally no motion transfer, it's like a separate mattress but it's not. Like I said at the top, couldn't be happier!"
"Have ordered before. This is my 3rd purchase. Easy to deal with and straight forward plus ability to customize mattress types. "
"I ordered this bed after a disastrous new bed purchase at a department store. Having multiple medical conditions to placate, I, like Goldilocks, needed a bed that was "just right" for my needs. The Air Pedic seems to have done it! I'm thrilled; I was able to adjust the softness adequately, and when I wake up in the morning, I actually feel like a human being. I learned while I was researching the bed and Relief-Mart that the bed was designed by a chiropractor, which I found very reassuring. The features cater to people with a variety of medical needs, not that health problems are a requisite for buying a bed that can be adjusted for firmness or softness according to an individual's preference at any given time.
Every bit as impressive as the bed is Relief-Mart, Inc., and its employees. Because I was in such dire straits with our department store mattress, Juan said he'd try to push my order through as fast as possible, although he said he couldn't promise that it would happen. He pragmatically said, "We'll hope for the best and expect the worst." I appreciated his honesty, so I didn't want to get my hopes up, but the best happened! When the delivery service called a couple of weeks later to set a date for delivery and setup, I was practically in a state of disbelief.
The courteous delivery people came on schedule and took care to preserve the new bed's box so they could put our king-sized department store mattress in it. They taped the box shut and then graciously carried it to the garage for us so we could store it while we find a place to donate it. Then they set up our dreamy new bed. They knew exactly what they were doing and had it ready to use in nothing flat.
In addition to a great bed, great people, and great service, the complimentary pillows that came with the bed are, for me, nothing short of phenomenal. One of my medical problems is a bad neck; for years, a herniated disc above a cervical fusion has caused me to wake up every morning with a migraine or a near-migraine. I've had to use strong medication for relief and, in an effort to cut down on the medication, I've gone through cervical pillow after cervical pillow, sometimes a number of them in a month, with no success. Well. Along came these marvelous pillows, almost as a P.S. ("By the way, we're sending these pillows"), and I think I've had only one migraine since they came. I value these pillows as highly as I value the bed.
All in all, it's been a revelation and a blessing that a company like Relief-Mart exists. It's the kind of business you always hope to find. But how often do you ever find one? This is the place!"
"I just had neck surgery, and Gerald was wonderfully patient with me trying out all the beds. Can't wait to get our new bed!"
"We are on our second bed from Selectabed, we love them both, just decided to upgrade to a king size and use our first queen size as our guest bed. The beds are of very high quality and hold up well. They are very comfortable. The first one was an Air-Pedic 400 and our new one is an Air-Pedic 600. The 400 is firmer but we love them both."
"I needed a split king with one side being a different configuration mattress than the other side. I called and visited several bed companies and Selectabed was the only one who said "Yes, we can do that." Everyone else said, "Oh, that will cost you $$$$ more, or No, we don't do that." No one else was even willing to work with me. The Selectabed representative reviewed the different options they offered and helped me choose the one that best fit my needs. He then sent me an email with details of my choice and the price so I could think it over. He always returned emails with answers to my questions within a few hours. I considered the adjustable base, and he found one that fit my budget. I'd say that he bent-over-backwards to assist me at every step. "
"Stephanie was my sales person over the phone, she was knowledgeable, patient and helpful. I'm HOPING the bed performs like the sales person... so far so good! "
"My husband and I needed to switch from a water bed. We didn't really want a regular mattress, a water bed spoils you, and we have had one for over forty years. I searched around on the internet, and came up with three companies, after reading and comparing I chose Selectabed. We live in Northern MI and I called them in CA and they had a salesman call me back very quickly and I was lucky enough to get Gerald Misemer. The first call lasted maybe an hour. He asked what I was looking for and made several choices for us. I always think about things for 24 hours minimum before making a decision. He followed up with an email, NO PRESSURE, and I ended up calling him again with more questions. This call lasted maybe an hour an a half or more. He never thought my questions were unimportant, explained everything, an offered several choices on the adjustable bed frame. This was great for us since we are on a fixed income. He ended up working with me for about 3 or more weeks, confirming any more questions by email, and again NEVER ANY PRESSURE.
We don't have the bed yet, but from the service I have already received we have no doubts if we need anything, they will come thru with flying colors. Gerald explained everything and what they will do to help us if any problems. Very honest.
SELECTABED knows the value of CUSTOMER SERVICE from the get go. In this day and age, even though we were not right there in their store, they showed us respect and valued us as a customer (not a number) and that they have great knowledge of their products.
I will follow up after we get our bed just to let you know how it goes, but I have no doubt it will be another glowing review.
Thank you Gerald Misemer it is a pleasure doing business with you. Wished there were more of you in this world, I'm sure the rest of the staff is as great as you from the other reviews I have read.
PS We are getting the Queen air pedic 400
Gloria H
Mancelona MI"
"I had been going back and forth between air pedic and sleep # bed. When I called Gerald did an amazing job telling me the differences and explaining everything in detail. I did not feel any pressure at all. I felt like he was giving me honest information and that he truly wanted me to get a product that would work best for my needs. I am confident I made the right decision to go with air pedic and I am super excited to sleep in my new bed!"