"So happy with my purchase! I bought an adorable, and super cozy, panda hooded-sweater from Sheinside last week. I got an extra 20% off since it was my first order, which was awesome! The sweater was a great bargain, and the material is so soft and comfortable. I spent the extra few bucks that I saved on the sweater on express shipping, and got my order within the week! Overall, I am quite pleased with my purchase, and will be doing some of my holiday shopping on this site. Great deals, and quality clothes - can't beat that, right!"
"Never in my life have I had a worse online shopping experience. DONOT BUY ANYTHING FROM THESE GUYS. Their customer service team is ill-equiped and lacks communication. After my first post here, I was contacted by a representative who offered to change my shipping address so I would receive my order on time. After assisting me with very little information about the status of my order, she asked me to take my review down. Just when I was considering altering my review, I received an email which responded to a cancel request I made A WEEK AGO. The email informed me that my order had been cancelled, despite the fact that I had corresponded with another representative less than 2 hours ago confirming my change of address and estimated shipping date. I am only hoping the unqualified staff finally learns to communicate amongst each other and give me a confirmed status of my order. As of now, my christmas presents are ruined and I feel extremely bitter towards this terrible excuse of a business.
Previous review:
I am very disappointed in the service of this website. I had high expectations from them but it has been a week and my order has not shipped. I sent them repeated emails and customer service was either rude or unresponsive. I am extremely tempted to call my credit card company tomorrow and cancel the charge and the order. This is especially frustrating because I paid an extra $15 to have my order shipped via express mail - a direct indication of the urgency of my order. Extremely disappointing, will never recommend or reorder. "
"I'm honestly pretty disappointed. The clothes are so cute but the processing and shipping is extremely slow.
It's been a month since I placed my order (Nov. 16). I have been waiting patiently but now I'm started to get annoyed having to wait so long for my package to arrive. Heck, it hasn't even left their warehouse yet.
I've sent two emails, which luckily were responded to fairly quickly, but I have yet to see any progress in the shipment.
Please send out my package, I need it urgently. "
"I ordered a week ago and tracking says only 2 parcels have shipped out even though I qualified for express shipping because I spent over $100!!! I would have gladly spent shipping $ if they would have gotten here faster. One item even said "Ships in 24 Hrs" and they haven't even sent it out yet!!!"
"Hello wrote a review about a week ago. i order clothes nov 30th and did not receive any tracking number or conformation. I finally received a tracking number on my order 5 days ago and the tracking number is FAKE! Where is my order!!? You guys keep lying to your customers.
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"I was previously disappointed with my order, but I am happy to say that the customer service I received after I received my order was very satisfactory. Because my order was very late and one of my dresses was damaged, I was offered a full refund and a discount on my next purchase. The quality of the dresses, shirt, and scarf I bought exceeded my expectations and although it took a very long time to ship, the dress arrived right on the day I needed it to. "
"I LOVE it! These prices are amazing :)
The first time I ordered from this website I was a little nervous about the quality vs. price situation... However, all the items I've ordered from Sheinside so far, have been really good quality. The clothes are stylish and the selection is huge! I am a regular now, there are dresses for all occasions and I never had a problem getting exactly what I need when I need it.
I can personally say that I absolutely love my new outfits! I got four dresses this time plus all the accessories for less than $200. My Green Long Sleeve Bodycon Dress, its my favorite. It fits perfectly and it looks so good everyone keeps asking me where did I get it.
Overall, I really recommend SheInside.com, it is an easy shopping experience, the products are trendy and affordable, and the shipment takes a little time but it’s totally reliable with responsive and professional customer reps.
I love it!!!!"
"SCAM!!!! DO NOT BUY FROM HERE!!! A complete let down. I was absolutely messed around and given several email all with conflicting advice. One email stated that the order was delayed due tot eh busy time of year, another said it was just waiting on one more dress, another said it was printed and ready to ship then customer service told me they had to print the postage address and that printing it would take 2 days. I ordered it all on the 29th of November and currently all I have is a two different tracking number and neither of them work for anything. I have been blatantly lied to and they even have had the disrespect to ask me to remove an earlier complaint before the issue is resolved. I wish no stars was an option. DISGUSTING! SCAM!!!!"
"Any good review on this is the company itself trying to get its ratings up. I am still waiting for a dress I ordered 1 and a half months ago but according to there customer service I have to be more patient. SCAM SITE. I never write reviews on anything but I feel compelled to warn people about this SCAM of a SITE."
"This was n email I sent sheinside after realizing they were just giving me the run around. I have ordered from them before and loved the items. Hell i even mentioned that in an email to them. As a " valued customer" I expected to be treated better. Unfortunately they just reeled me in real good. this was such a trap. I am leaving the country in a couple of days and expected my orders to arrive already. If anyone thinks the email below was harsh I tried my best to be respectful and get my point across. I was hoping that all the negative reviews that I read were just a fluke. However, I am experiencing the same lax manner in which they deal with processing and shipping and handling.
Email to sheinside:
I do not understand why you guys always ask me if you can have my confirmation on my order. I have said yes since my first contact with one of your other customer service representatives. If you are telling me that the reason that my package was not shipped out was because you were uncertain whether or not i still wanted my items shipped then I do not know if anyone has read my replies and saw that it was a yes every single time.
Below are two of my confirmations since the 12/02/2014, December 2nd, 2014. Once again if my package was delayed because no one took the time to read my confirmation in my email I am very disappointed. if I could have communicated it better I would like to know. If it an error on my part I am sorry, however, I do not understand how anything was lost in translation.
On another note my parcel is supposed to arrive within 3-4 business by express shipping since i spent over $100 on my items. I do not understand how all the days posted are now different by this much. The processing will now take 15 business days and shipping 5 days. This does not really make any sense. If my order is not shipped out today I would like to cancel my order and receive a full refund. I have purchased other items from boohoo, nastygal, missguided and asos only last week that have already arrived and are already packed in my suitcase. I do understand that this was a busy period for sheinside, however as a business that has been around for more than 5 years your processing and shipping and handling should be impeccable and the progress of a customers shipment should be well documented and accurate in order to answer customers questions. I loved the first order I received form you all and I still wear it. I have packed them in my suitcase and am eager to wear them. the only draw back you guys have is the speed in which you deal with orders, especially those internationally. If an item says ships within 24 hrs. It should ship accordingly. That was the main reason I ordered some of those items. If it says 5-7 business days to ship then items should be processed in that time frame. If it says 3-4 days express shipping then that should be followed as well.
Once again if my items are not shipped by today I would like to cancel my order. Now when I say cancel I mean that processing should stop and I expect my refund to be present in my account before the end of the year. Meaning$100.94 should be present in my account before January 1st, 2015. My sisters flight is on a different day and she is to busy to come from NY to NJ to pick up my parcel to bring with her to the Caribbean. There is no way she can wait for my package. It will be sitting at USPS for weeks before I get back and will most definitely be shipped back to you.
Thank for your patients and speed for answering emails. I just wish my package was evaluated and shipped faster. If this email was to long I apologize, I just really needed to make you aware of my feelings on how this was situation was dealt with.
Once again cancel my order if it is not shipped today on Monday December 15th, 2014. I would like a full refund in the amount of $100.84 before December 31st, 2014.
If they tell me they are shipping my goods in 3 business days I will be flabbergasted if they did note read the email and see that I just want my order canceled. I literally mentioned it 3 times. "
"I had a good experience with Sheinside. I purchased a gemstone necklace that arrived in timely manner. They have a nice selection of jewelry to choose from. I am sure that I will be purchasing more items in the future."
"I would NEVER order from this site again. It took for ever to ship. Now that it has shipped when I try to track it I can't get shipment information. I have never experienced such difficulty in online shopping. When I chatted with online help, it took almost 45 minutes and my final question the person could not answer. I am very disappointed and the dress my daughter wants to wear this week will not be here in time. I do not recommend!"
"I dont know what to think about this company. I understand its christmas time, and they probably have alot of orders. but my tracker has said 'shipped' since last saturday... when i go to actually track my item it comes up as invalid tracking number. OR it will say its destination is china... i ordered a dress a few weeks ago anticipating it may take awhile, i guess my christmas dress will have to be an easter dress.. "
"I ordered from these people on November 4th 2014. I have contacted them three times each a week apart and they have said it will ship in 48 hours, I still have not received it by December 13th, 2014. Just tried tonight to cancel the Paypal transaction - will see how it goes from here."
"The processing for the customer order is very very slow. even though I've been waited for a week, my order is still processing. and I sent a email several times, but no answer.
I'm really disappointed this site."