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Product & services pricing
4.09/5
Chance of future purchase:
4.32/5
Shipping & packaging:
2.50/5
Customer service:
3.75/5
Return/Replacement policy:
0.00/5

Verified
4/5

2022-05-28

"Ordering went well. Needed a Password, which you sent quickly."

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Verified
5/5

2022-05-08

Surprise, reward dollars!

"I only wish you had colostomy care products too"


Verified
5/5

2022-05-06

Happy Shopper

"Easy to navigate website. Good Selection of quality products. Prompt shipping. Keep up the good work."

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Verified
2/5

2022-04-29

"I'm never able to locate the products that I have used previously, reorder express has not worked, and items that aren't adding to my cart because they're out of stock don't say they're out. The prices are good and it can be a pain to switch suppliers, as there aren't that many. If the user experience were updated to be easier, I'd rate much higher."

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Verified
5/5

2022-04-28

"Straightforward easy to navigate"


Verified
5/5

2022-04-18

Great Variety

"I love the product selections! It gives you the opportunity to find what works best for you. My order has always shipped within days. I will forever be a loyal customer!"


Verified
4/5

2022-04-14

Give them a try They are a great company!

"I have used this website multiple times now for my catheter supplies. Unfortunately my health insurance decided to no longer cover any of the costs of my supplies about 3 years ago. That left me in a tight spot. I had no idea where to order supplies, and needed them fast! Thankfully I found shopcatheters.com I spoke with some one at customer support back then. They were incredibly helpful. They helped me figure out exactly what I needed from their long list of products. I was able to find products that were even better than what the insurance had been providing for years. They contacted my doctor and got the prescription needed all set up. Now, all I have to do is come back about every 6 months or so and reorder. They take care of everything else. Even during the height of Covid when their supplies were limited. They helped me find what I needed and got it to me as quickly as they were able.

Their rewards program helps me save on every order and get a little extra savings over what the insurance used to charge. They have an auto reorder feature too. I have used it in the past. It does give extra savings on top of their rewards program and already low prices. They will contact you if something in your usual order is unavailable or they no longer carry it. They will help you find the next best option to replace it as well.

I have been and continue to be completely satisfied with my experience with this company. I have recommended them to a few of my friends that need similar products as well. As long as they keep doing such a great job. I will keep coming back.
"

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Rep reply posted 2022-04-27
A rep from Shop Catheters, HPFYCustomerCare, has responded:

“Hello,

Thank you for taking the time to share your valuable feedback.

At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.

Thank you again,

Team Shop Catheters”


Verified
5/5

2022-04-12

"easy to complete with reorder button"

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Verified
1/5

2022-04-10

Unable to log in to account

"Reset password, attempted multiple times - never could get into an account.
"


Verified
5/5

2022-04-05

I known this brand from Long ago and I Love it...!!!...

"It's been a long long time I believe it was Huntington Park but it wasn't a catheter I really can't remember what it was.."

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Verified
5/5

2022-04-05

Good Service

"All Good they carry the products I like at a decent price "

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Verified
5/5

2022-03-30

Helps me take care

"Ease means alot. Caregiving is a tough job!"


Verified
5/5

2022-03-30

Reas

"Easy ordering, found just what I needed, better price than Amazon."


Verified
5/5

2022-03-29

"Ordering was exceptionally easy! The price was decent, and the rewards dollars are a great incentive!"


Verified
2/5

2022-03-24

"Frustrating login in and losing my information in the shopping cart multiple times. Was about to give up"

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