"Probably my 3rd or 4th reorder from you. Delivery is always timely and quick."
"You are only an order number they cannot help you by name.
After having my order for three weeks waiting on a scrip to be resent since they could match up the first one; they were out of stock and could not ship my order.
Worst customer service I have experience in many years.
Avoid if you can!!!"
"The site is easy to navigate. The pricing is exceptional. The service is excellent.
Items in my previous order were delivered ahead of schedule."
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Catheters, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team Shop Catheters”
"Do not have the function of the attachment of prescription in the order, email tag function not working at all"
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
This item requires a prescription with the details listed below:
Your name
Address
DOB
Rx issued to date
Doctor's NPI/DEA number
Name of drug
Refills
Doctor's Signature
You can fax your prescription to 203-616-2851 or email it to prescription@hpfy.com and inform us when this has been sent.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"quite happy to finally find what I have been looking for Thank You"
"You always have what we need and it's easy to order. We do like the free shipping when you have it."
"A condom-based catch system, aka external catheter, is far more comfortable, longer lasting, and less inhibiting when going about your day-to-day active lifestyle. "
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Catheters, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team Shop Catheter”
"Great price, easy to use site. Since I have to use these for life. I am glad I found this site. "
"Thank you for having a website that I could just go on and order my dads night catheters. I live out of state and this is a tremendous relief for both of us."
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Catheters, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team Shop Catheters”
"It was fast and convenient. Easy to use."
"Took a long time kept telling me my info was wrong had to repeat myself over and over be for it got it right"
"So far all the products that I have ordered got to me in just a few days. I have tried a lot trying to figure out what will work for me, because of my job. I work in the heat a lot and sweat. So far the ext. condoms with leg bags have worked good for me. Trying to figure out the size that to order was the hardest."
"VERY EASY TO PLACE AN ORDER"
"wouldn't allow year to be submitted til several tries."
"I really like your company. I just keep forgetting my FR sizes"
A rep from Shop Catheters, HPFYCustomerCare, has responded:
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”