"Chris was very rude and did not have very good work ethics. "

"I ordered a part a week ago, tracked the package yesterday and the Label did not have the apartment number listed. As you are probably aware, if the apartment number is not visible or legible, they won't send it - they'll put it on hold. I triple checked to see if it was my error, it was not. My order confirmation had the apartment number listed under, "Shipping Address".

Steps attempted to correct the problem-

1) Correct address through the UPS website
- Was unable to do so, due to the fact that the sender had locked the change from a third party.

2) Contacting Advance Auto Parts #1
- Contacted AAP and sat on the phone for nearly 40 minutes. I gave up and decided to try again the following day (Today).

3) Contacting AAP #2
- Again, sat on the phone for nearly 30 minutes. Gave up once again. Then attempted to use the Help Desk service on there website, which is mentioned every 30 seconds when you are waiting to speak with a representative over the phone; didn't help. Completely useless for this situation.

This is either an issue with the automated system for which generates the printing labels or someone completely overlooked the apartment number.

In either case, I will never order parts through AAP again. Hope to have this resolved today, but seems to be unlikely.
"

"The computer technology ****. Literally. You guys run hp rp5800 computers, and the hardware in the computers can’t seem to keep up with the software because you guys are literally pushing strong software into a week computer system. The computer has to be able to compute. You can’t give a 2nd grader an algebraic equation and tell him/ her to solve it without there being an issue. The avdvance auto parts computers at Bowleys Quarters keep crashing because the hardware in the computer needs to be updated itself. All in all, the computers can’t process the software in the system.

P.S. Replacing the hardware with the same thing does not count as updating it. "

"I purchased a alternator and belt for a 95 Ford F150 the alternator ate three belts at $40 a piece. So I went to Napa paid a little more money with much much more experience counter people back on the road very happy thank you Napa. Advance I might still buy oil and filter from y'all. Maybe"

"Could not talk to a real person. Sat on phone for a half hour. Then I tried live chat. What a joke. Could not find a live person there either "

"I ORDERED PARTS ON THE INTERNET ON THE SO CALLED YOU GET YOUR PARTS IN 30 MINUTES, I WENT TO THE STORE TO PICK UP THE PARTS.
AFTER WAITING FOR TEN MINUTES JUST TO GET ONE OF THE LAZY SHIFTLESS HILLBILLIES THAT WORKED THERE TO SERVE ME, I WAS ONLY PERSON IN STORE. THEY THEN RUFUSED TO GIVE ME MY PARTS BECAUSE I DISTURBED THEIR BEING LAZY AND SHIFTLESS. THE FAT HILLBILLY WENCH THAT RUNS THE PLACE NEEDS TO BE FIRED. NOW I
HAVE TO SPEND ALL KINDS OF TIME AND BS TO GET MY MONEY BACK FROM THE CREDIT CARD COMPANY THE STORE IS LOCATED AT 2625 NE VIVION ROAD KANSAS CITY,MO 64119. BOYCOTT ADVANCE AUTO PARTS THEIR 30 MINUTES ORDER PICKUP IS A SCAM AND THEIR CUSTOMER SERVICE IS A BIGGER ONE LIE AFTER LIE AND NO IS RESPONSIBLE
GIVE ME MY MONEY YOU THIEVES.
"

"Took my car to have the control arms (Under Lifetime Warranty) replaced and wheel alignment. The car came out with a bad sound when I turn the steering wheel and it pulls to the right when driven on the highway. Took it back and all they did was rotate the tires and told me I need to replace the rack and pinion. The car was fine when it went into their shop. Advance Auto Parts, Store #05479, Carr #177, Santa Maria Shopping Center, Guaynabo. This is not my only complain, I will never, ever take any of my cars there again."

"I went to the advanced auto on S 4th St in Allentown Pa and was helped by a man named Jose and he was awesome. Very helpful, easy going, and he even helped put my bulb in for me. He definitely made it a great experience with several different issues I had. He conversated with my like we were old friends. I will definitely bring my business back. "

"Purchased a mirror and received the wrong one. Impossible to return for an exchange. Customer service @ ***-***-**** will never answer. "

"Advance used to allow online coupon to be used on online order placed and picked up at store. After coupon pricing was competitive compare to others not they do not allow to use coupon for in store pick up. you can use only for online order shipped to your home. I used to buy a lot...no longer buying from them any more."

"I ordered oil, oil filter and air filter for my car. I came to the store on Sugar Creek in Charlotte to pick it up. They said they do not have the air filter for my car. How can that be when I order online and it is available. They want to sell me the other air filter that is double in price! I said hell no and do not pick up the order. I went home I checked my online order and it said I already pick up! What a fraud, I called customer service twice now and they said I have to call back on Monday because everyone already gone! The manager at this location is very abrasive and not helping! This is the last time I go to this location unless they change the management team. I ordered every from Amazon that is cheaper and they deliver to my front door the next day! Bye Advanced Autoparts "

"Spent hours researching what and where to buy a repair part. AAP won for their GREAT price. The day before the part was suppose to arrive they email me to inform me: "Your order has been cancelled, the part is out of stock." My hunch is they didn't want to lose money on my order because the discount they offered. This company is offering bogus deals IHMO. Shop somewhere more respectable. "

"My wife went in order brake pads and rotors on Sat they had the brake pads but not the rotors said they would have them by Sunday at 2pm went there at 2:30pm Sunday and they wasn't there one of the guys in the store giving excuses that should have been told Sat every time I have to order parts and pay for them they don't come in Then you got to wait 3 to 5 busyness days to get your refund which is senceless"

"Went in to exchange a front light bulb i purchased 2 months ago without a receipt but had all 4 of the old bulbs and he said he remembered me buying them. He was rude and would not replace the defective bulb. Went to Napa down the street. Nicer people to deal with and saved money. He was a real ****"

"Don't fall for their Speed Perks offer. They get all your information by offering a 25% discount, send an email with confirmation (no exclusions). Then when attempting to purchase items, I find items are excluded from the offer. Bad Business and very unethical practice! Without the discount, their price is 20% higher than nearby competitors. Will never purchase anything from Advanced Auto Parts."