"I talked with Nita. She was very knowledgeable and helpfull with my order of fireplace logs and controls"

"Blues was very helpful and professional. Which made for a great experience purchasing a grill"

"We are very pleased with our purchase of outdoor kitchen appliances. Katie was very helpful with our questions and concerns and she also immediately processed 2 damaged items (from shipping company) and we had the new pieces within 3 days."

"I placed an order before Christmas for some grill accessories to be shipped to a friend. Unfortunately, they showed delivered by FedEx but were never found. Brandi, at ShoppersChoice.com was so great! I merely sent an email with my original invoice number and she took car of the rest. Informed me along the way of the status and when the trace of the package yielded nothing, the contents of the original order was quickly re-shipped.. My friend still thinks I just gave a late gift but at least it was delivered :-). In my opinion, there is nothing more ShoppersChoice.com could have done differently. Brandi was great!! I will order from them again. Customer Service REALLY does make a difference for the 1 in 100 times or so you have issues like this."

"We spoke with Paige prior to ordering a new gas log. She was extremely helpful and knowledgeable. We placed the order on Thursday, and received the gas log set via FedEx on Saturday morning. It took about one hour to install and it now looks and works great. We are very pleased with this purchase"

"I would definately recommend ShoppersChoice. They're service was superior and definately above my expectations. "

"Terrific customer service. I ordered the wrong product, my mistake. They promptly refunded the purchase price and told me to keep the product or donate it etc. I will certainly shop there again the next time I need a product that they carry."

"I was very reluctant to purchase from Shoppers Choice but I took a chance! Our order was delayed but customer service ( Jessica) kept me informed the entire step of the way. then when we received it the product did not work. I emailed the company and (Katie) took care of it, no questions asked. This company is AMAZING and CUSTOMER SERVICE is top notch.. Highly recommend this company! we will be purchasing again.."

"After ordering a grill, cooler, a side burner and some cabinet doors, I will be buying many more items from shoppers choice for our new outdoor living area.
Everything was shipped quickly and the customer service was awesome. "

"I had great support from Katie over the holidays to interact with the factory to get some replacement parts sent to me on a warranty item."

"i want to thank Brandi for taking care of my order that was lost in the shipping during the Christmas season. She was very nice an courteous an was very helpful. She was able to confrim what happen an was back in contact with me the next day to let me know my product would be shipped within the next 1 to 3 days.
Keep up the good work Brandi.
Thank You
Scott.
ps
The poor shipping is due too what happen.Again Thank you Brandi for getting it done. Well done."

"If you have the opportunity to contact this store -- do it~ And if you reach Caroline, you will be well taken care of...her title is Resolution Specialist, and boy is she!
She knew a tremendous amount about the products, the logistics, the extras! "

"I have purchased several items from ShoppersChoice.com, and have experienced outstanding customer service, and "follow up" on my order to ensure satisfaction each time.

In particular, Katie, a "resolution specialist" (whose id was noted as N22210039C) made sure that a part that was missing from a product I purchased was sent to me as quickly as possible by the manufacturer, at no charge to me. I will continue to be a repeat customer. "

"I choose to buy my gas fireplace at ShoppersChoice.com after I sent an inquiry related to my purchase. I received a reply back from Erin Hopson who could not have been more customer oriented and caring in making sure I received the information and followed back up with me to make sure I was satisfied. After speaking with her on the phone when my order was placed, I was convinced I made the right decision. She explained the entire purchase process from beginning to end and made sure I was 100% satisfied before we ended our call. Erin really did a good job in making me a customer promotor of ShoppersChocie and it was a real pleasure in having her at my point of sale. Thank you Erin!!"

"Super GREAT experience! I ordered a huge 430 lbs grill which arrived here within 4 business days and everything was in perfect shape. Did i mention freight was FREE? Couldn't be happier with their customer service too - there was a delay for one of my items and they kept in touch with me throughout the whole time, but also gave me the option to "change my mind" on the item, which i didn't do... Will most definitely recommend this business as i have to tell you, they really, really are serious about what they do over there!!!"