"Paige was great, very friendly and knowledgeable. There are soooo many grills. I had narrowed it down to 3 and Paige helped me the rest of the way. Thanks Paige."
"A little slow getting the product, but otherwise a great experience."
"Pleasure to deal with ShoppersChoice. Service reps very polite and helpful. Ready to please. Hank S."
"This was a great experience. They gave me a lot of guidance and advice up front which was really helpful. All the stuff came in when they said it would too which helped for our timing. And when there was a small issue with one of my many items, they immediately shipped out a replacement. Terrific!"
"ordered a kamoto jo grill approx 7/30/14. it arrived within 5 days, however it had a broken firebox. Kimberly my service rep ordered another. when it arrived it was broken in 3 pieces. Kimberly ordered another . It arrived unbroken however it was the wrong size. Another was ordered and after some delays at the port my whole firebox arrived 9/11/14. Kimberly kept me informed thru it all. Excellent employee. Thanks to her i will use ShoppersChoice again Wade Cartee."
"Erin was so fabulous to speak to on the phone. She went above and beyond to make sure that my order went through so that I would get the sale that I wanted. Top notch service. I will definitely be buying all of my grilling needs through this website since they use ShoppersChoice.com"
"I have been searching for a deep fryer basket, when i came across your co. i called, the response that i got from the sales people was amazing. they were able to help me through my babble and excitement. I was very impress with the courtreousness and the way they help me. all the questions they were very helpfull. Most co. you call they want your business once they get your business or order they hang up as they do not have a personallty and a don't care attitude. calling shoppers choice it was a delight. the sales people and customer service that i got from the staff was unbelieveable. there geniue concern and they were very courteous and helpfull, i know i repeated myself but they made me feel like i was persin that mattered to them and they wanted me to know that they were doing there best to insure me of what i was ordering.. when an error was made in my address i called back it was corrected right away with courtsey. i don't remember all the names but all of customer service was very helpfull. was trying to send a picture of my vision glass chicken fryer so they could see. jeremy has help me(whom i have spoken to several times) was very helpfull in telling me how to contact you. so to end my statement . please give your staff a big round off applause. (your staff deserve a raise). with rhe helpfullness and the courteousness and manners and ttreating customers as people with respect will keep me as a faithfull customer,and will tell my friends and family where to shop. there is one thing i would like. for they to see the pictures i sent of my fryer and the basket. i sent it to the bbqguys.com.
sincerely yours ms. lorna harley
"
"Jeannelle was extremely helpful in placing my outdoor kitchen order. "
"ShoppersChoice is excellent to deal with and responsive. You can actually speak to a live person and they respond promptly. Very helpful!"
"Good input knowledgable input"
"The shipping company used for my order did not show up for two days. They did not use any common sense when they knew they were coming into a residential neighborhood, and proceeded to ship on an 18 wheeler. Delva, Nita and Andrew were very helpful in ensuring that the order arrived. Andrew personally delivered it at 9PM on day two, which is why I rated the shipping very good afterall. Everything about their customer service was great. Shipping company may need to be replaced."
"Delva was great. She answered all my questions and assured me that if there was a problem with delivery, she would be there to help. She was a breath of fresh air in an online world that can be a headache."
"I had a problem with an igniter on a BBQ grill I purchased in August of 2013. Shoppers Choice pointed out that I was past the 1 year warranty when I contacted them but they said they wanted to try and get coverage regardless.
They not only pursued the effort but the following week, I had a new igniter with the warranty covering the piece and even the shipping.
Great folks to work with. Courteous, concerned and responsive.
I will look forward to referring friends to them whenever I can."
"Pricing was great, Plus no tax and free shipping.Customer service from both Logan and Katie has been fantastic.
I purchased a RCS 42" Cutlass and a Kamado Joe "Big Joe", the Kamado Joe was supposed to be back ordered for 3-4 weeks...low and behold it shipped like 2 days after my other grill shipped.
I had a minor issue with shipping damage on my RCS, I was able to repair the part but Katie went out of her way to make sure I was happy with my purchase,
I just love my 2 new grills.
I will be a repeat customer for sure."
"Sales representative handled this transaction professionally and was very courteous."