"Congrats to Sig Hardware's IT Dep't -- easy to use website, fine selection of quality goods, super easy checkout and ordering process -- somebody in Kentucky is really on top of their game -- businesses like this one run with a good leader at the top -- keep up the good work -- and, a great value on the two glass vessel basins we purchased -- we will be future customers. "

"great item works just like the originals. exactly what I needed.

Thanks"

"This is the second time I have ordered from Signature Hardware and both times I have been extremely pleased.
Packaging is wonderful; the faucet was wrapped in bubble wrap and then in a soft cloth bag. All the hardware necessary was there as well. Shipping was prompt and as promised.
The selection is terrific; I was looking for a specific type of lavatory faucet & Signature Hardware was the only one that had one that was both stylish and functional. Everybody is happy as my house!"

"I ordered EZ Close Solid Plastic Round Bowl Toilet Seat - Dresden Blue. I had previously ordered EZ Close Solid Plastic Round Bowl Toilet Seat - Fawn Beige. In each case, my order arrived the next day. In each case, my order was appropriately packaged - no damage. Although the instructions weren't very clear, installation was easy. Removing the old toilet seats required screwdriver and pliers, but installation required only a screwdriver. Quality of the merchandise is very good. I'm please with my purchases and pleased with the prompt service I received from Signature."

"My First Order with Signature Hardware was awesome. I called them first to be sure I was ordering the right hardware and I was greeted by a very polite and knowledgeable sales rep.
Later, I received my order in just a few days and I am totally satisfied with the product. I have not installed the door handle yet, as I am still waiting for my door, but will be more than happy to come back and write another review."

"I'm very pleased with my first purchase from this company! My red oak heat register covers were about half the price I found at other sites, with their coupon code discount...and I got free shipping for spending $25, too! The company's communication about my order was excellent, and they shipped immediately. (I placed my order and received it inside of a week!) A great first impression, Signature Hardware! Thank you! :o)"

"Drawer pulls arrived promptly and were exactly as expected. Perfect"

"These shower caddy baskets are very well made with good weight and beautiful finish in elegant polished nickel. They will be easy to mount into my newly tiled wall - and just the right size to hold what's needed without extending too far out from the corners. "

"I placed an online order for a bathroom faucet on 3 July. After receiving an e mail confirming the order I heard nothing regarding the order for two weeks. I called the "help desk" to inquire as to why my order had not been processed yet. I was told that they were temporally out of stock and "should have some coming in around three weeks." I waited four weeks with no e mail or telephone updates. I called the help desk again. This time the woman answering the call was rather curt and said "the best she could tell me right now was the shipment would be in around the end September and my faucet would ship by the first week in October." I called on 5 October to check on the status, after acknowledging that I had been waiting three months. I was informed that she would have to call someone to get an update and she would call me back. I declined the call back and had her cancel my order. Three months was all I was willing to wait. I get the feeling if you are not a builder or plumbing supply house they don't want to deal with you. It’s a shame though, as my first order with them went flawlessly and I was very satisfied with the quality of the unit. However, I would have to say they are very lacking in customer service. They certainly could have handled my situation better. I'll be taking my little home owner business else ware "

"Had trouble locating a solution for my clawfoot tub with other vendors but your reps were able to help me find what I needed immediately. The plummer comes this week and can't wait to see it all installed. "

"I am very happy with the quality of the products and the time it took to receive them. I looked at their catalog and would order one of their fine products in the future. "

"Product received in perfect order in timely fashion (3-4 days from KY to MT). It was exactly the piece we needed. We would have searched locally in vain for it. Found it on the web in 2 minutes with Signature Hardware."

"Ordered a floor register and though invoice stated correct item, the wrong item was shipped. However, they've been very helpful and responsive on the return. I expect a return label shortly, and the new (correct) item by early next week."

"DO NOT BUY FROM SIGNATURE HARDWARE EVER!!!! I had the misfortune of purchasing a shower panel from this company. It ended up not working out for my application so I tried to return it. BIG MISTAKE! Just like some of the other reviews here mention, these people do not give a rats a** about any of their customers. They deducted their shipping changes and also a 20% restocking fee which was over a hundred dollars – for nothing. There was no mention about that they were taking out a restocking fee. Just got an email showing the amount of the credit that was being issued with no explanation at all. This is insane. The thing was sent back in the exact same condition as I received it – all packaged up nice and neat . I am disputing the original charge with my credit card company though. This store charges EVERY return with a restocking fee whether or not they actually incur any costs or not. This is why their return policy on their website is so generic and says "may be subject to.." I tried asking them to show me that they had incurred a restocking fee and to show me proof but they would not send me anything. They simply kept referring me to their return policy.
I told them that they need to indicate on the order confirmation email whether or not the item you are buying is subject to a restocking fee or not. Since the policy states "may be subject to..." means that not all items are subject to one. So how are people supposed to know?? They’re not. This is part of the game and why they keep it so generic. Trust me, every single return gets charged a restocking fee. It’s a scam and I have seen other online companies who play this same restocking fee game. These folks were absolutely rude and could care less about any customer satisfaction. I tried to deal with a Maureen Z. Copied their VP of Operations on these emails too and never heard a word from him. I guess the bad attitudes are taught from the top down there. Great business model huh? Again, stay away from this business.

************************************************

Update to Reseller's Response - 8/27/09
Completely generic, standardized response. Exactly all I got on every email while trying to resolve this. This company is not going to go out of its way to amicably resolve anything and satisfy any customer. The comments in these other negative reviews here proves that.

Paying a minimum wage worker to take 5 minutes to put new bubble wrap and packing tape on is " a long and labor intensive process". I got charged over $100 dollars for this? You see my point. Just more fiction from a less that reputable company.

Also to this point : “There are cases when the restocking fee is waived, such as in the event of an exchange for a similar or equally priced item”
This is also known as – “if you don’t spend money on something else at our company there will always be a restocking fee applied and you are not getting a full refund – ever.”

You would think that after so many bad reviews that some executive at this company would try to make things right but as you can see first-hand right here, all you get from these people are excuses. I guess maybe the people running this company are where the problems are? Consumers – you decide, but don’t take a chance with this business.

"

"Signature Hardware shipped me a broken tub base ... 3 times before they finally shipped one that was "only" marred on the surface. Then they refused to reimburse me the costs to fix the base and haul off the huge piles of 6-foot-long broken base parts. It took the Kentucky Attorney General to get satisfaction from them. "