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Customer service:
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Return/Replacement policy:
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Verified
5/5

2004-10-17

"Thanks. The fans were extremely well packaged and arrived promptly. Website is very intuitive / easy to use. The tracking number provided proved to be useless (not your fault, I know). But the status remained "Info received" until AFTER the package arrived, which led me to believe you had notified them of your intent to ship, but hadn't actually done so. 5070 is the "order" number on my confirmation email. There was no other "invoice" number provided. Almost skipped providing feedback because of this. Still not sure if this is the correct number you are asking for. "

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Overall quality of the company
Pricing of products and services
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Variety of brands and products offered
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Overall quality of ordering process
Ease of ordering online
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Verified
5/5

2004-10-16

"Excellent experience. Item was ordered Monday, I received email confirmation of the order AND of shipment within a couple of hours. Package was at more door 3 days later. Mike in Customer Service is prompt and very courteous. Silenx made me feel like my business is important to them. Website layout is excellent: their product line is small, so the site is simple but informative. There is, apparently, real-time online support during business hours, but not many support pages for use outside of those hours: you have to send an email. Not a problem for me, but the only possible minus I can think of to write here. Product packaging was fair: item was in the corner of the box, with popcorn on one side only, so slight cosmetic damage may have been the result of shipping. Still, overall I find this vendor excellent, highly recommended, and I will absolutely shop there again - later today, in fact..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
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Verified
5/5

2004-10-13

"Silenxcelent service. Fast shipping. Great products.. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
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Being trustworthy
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Verified
5/5

2004-10-09

"Shipment of the product was very fast. Outstanding!! Web site and ordering process very nice."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Verified
5/5

2004-10-02

"The fans were packaged well and I received them early. Was great doing business with them and expect to do so again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
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5/5

2004-09-26

"A very easy process to select and order on line. Only glitch was that the system insisted on a Post Code even though I had selected the UAE as my country. The UAe does not use Post codes so simply entering 000 kept the system happy and will be ignored by the postal service.

"

Detailed Review Benchmark + -
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Is consumer focused
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Verified
5/5

2004-09-25

"Ordered a 80mm Silenx 14dba Fan. Works great, very quiet, and am planning on buying another 92mm for even more CFM! Got the fan in 3 days! Thanks!

Justin
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Verified
5/5

2004-09-25

"Fast shipping, decent prices, and unbelievably quiet fans. Would order from Silenx again in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
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Is trustworthy

Verified
5/5

2004-09-24

"Fast customer service and an extremely quiet fan! Finally I can make my computer quiet."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Verified
5/5

2004-09-21

"Ordering online was a breeze and SilenX shipped the same day - very prompt. The fans are impressive, although I was expecting the three to be a little more quite (11 dbA). Perhaps the next ones I order will be 9 dbA."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Verified
5/5

2004-09-20

"SilenX makes the quietest fans I have ever heard! Shipping is very quick and reasonably priced. Keep up the good work!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
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Verified
5/5

2004-09-19

"Purchased fan and heatsink on Thursday night (EST), order sent out Friday morning and received package on Monday. Awesome."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Delivering products damage free
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Verified
5/5

2004-09-16

"Done business with them twice! The products are unequaled and have made a HUGE difference in my rig. Very fast delivery as well."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2004-09-14

"The speed of order handling and quality of customer relations is the best of any online company I've ever ordered from."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
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Likelihood of customer recommendations
Variety of brands and products offered
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N/A
Ability to determine if a product was in-stock real time
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Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-09-12

"Nice power supply, prompt delivery. Thanks. Is it available through distributors like Ingram?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
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