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Verified
5/5

2004-08-21

"I placed an order on monday and I got it on Wednesday with USPS. My 120mm fan works great in my computer and I can barely hear it. I would definetly shop from SilenX again even though their fans are a bit expensive. This is the kind of product that you would want to spend a lot on for a good feature."

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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Verified
5/5

2004-08-21

"Excellent service and great product. Quiet fan with excellent air flow characteristics, amazingly fast delivery. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Speed of web site
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Verified
5/5

2004-08-20

"Easy to order, speedy delivery, great product (80mm 14dBA Thermistor Fan). Includes adaptor
to power directly from PSU. Nice!
"

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Verified
5/5

2004-08-19

"Ordering was easy, product arrived very quickly, and I am very satisfied with the product. The fan significantly cuts down on the noise in my system, while still providing excellent cooling. Great job."

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Verified
5/5

2004-08-17

"I am very impressed by your power supply and the speed with which it was delivered.

I was recovering from jet lag and ordered this early in the morning on Sunday August 1st. I was quite surprised and pleased when it showed up on my doorstep on the 3rd.

It lives up to it's reputation of silence. In fact, I have to start swaping out the MB fan, processor fan, and case fan to realize the benifit. And, according to fairly inaccurate MB monitoring, the voltage seems quite stable. I was also pleased with the number of connections provided.

Thanks for a great product.
"

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Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
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Verified
5/5

2004-08-16

"Purchased a silent P4 fan and the product is performing as promised. Was very satisfied with the whole purchasing process and completion of order."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
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Verified
5/5

2004-08-15

"The online staff of SilenX has been excellent. I received very prompt emails confirming my order and notifying me of shipment. The USPS Tracking Number was also very professionally included. Thank you very much. My well-packed box of fans arrived merely two days after my order was placed!
I look forward to dealing with SilenX again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-08-12

"excellent and prompt service. will do business with silenx again."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Verified
5/5

2004-08-12

"very efficient and professional. psu looks good and fits nicely in chenbro pc61166 case. Have not yet used it."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
4/5

2004-08-10

"Products were in stock, and delivered very quickly (shipped same day as ordered, received following day).

Their fans truly are the quietest I have used including Nexus and Papst.

After about a weeks use, their pro series power supply is performing well, and remains quiet.

However, I removed their SilenX heat sink after running it for about a day. While the fan itself may be quiet, the noise generated by the movement of air over the heat sink fins made this one of the noisiest heat sinks I have tried. And when they tout it as "the quietest air-cooled heatsink for your Intel Pentium 4 processors," I think their 20% restocking fee for returned items is extremely excessive!
"

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
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Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Verified
5/5

2004-08-06

"You guys are great. I ordered this just two days ago and already it's here. I like the fan so much, I'm probably going to buy another."

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Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-08-04

"Awesome fans! The only thing making noise in my system now is the stock Radeon 9800 Pro fan. I will be replacing that soon with a Zalman GPU Cooler. The fans are not only A LOT quieter they move just as much air as my old Cooler Master fans! I was prepared to see a slight increase in my PC temps, but they have remained the same, even under load! Thanks SilenX!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Verified
5/5

2004-08-03

"My order was placed online, Wednesday at 10pm, and on Monday I received my fan. They have great email updates to keep you informed and fast shipping. I purchased their 120mm 11dBA fan and wasn't disappointed. This company has the quietest fan I've ever seen. I would recommend SilenX to anyone. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2004-08-02

"I liked the interface, the order process went smooth, the price was comparable to other web sites, it came quickly and worked to my satisfaction. I liked the extras such as the rubber like fan connectors."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
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Verified
5/5

2004-08-01

"Great Customer service!
Prompt email answers from sales department
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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Speed of web site
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