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Verified
5/5

2004-07-27

"Good experience. First I asked a couple of question through e-mail and got my questions answered in a timely manner and correctly answered -- no canned response. Point for them.

I then ordered a Silex 320W micro-ATX power supply to be used in my HTPC. I needed something that would be silent as my old PS was too noisy.

I replaced the PS and was surprised by how silent it really is. Even after getting to its normal usage temperature it was still very quiet. Another point for them.

Overall great experience. I just wish they would have sent me an e-mail after the item had shipped.
"

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-07-26

"The Thermistor 80mm case fans are quite simply the quietest case fans I have encountered. With the built in temp monitor and a 3 to 4 pin converter included with purchase this is a great deal for any gaming enthusiast that demands quality and quiet operation. I have a large case with many hot components and as a result there is a necessity for three 80mm case fans. Combined with a 500+ watt power supply and a heat sink capable of cooling a P4 3.0 GHz CPU and you have a case that sounds like a jet engine… until now, that is. I have nearly completed my endeavor to silence my case with this latest purchase of (3) 80mm case fans from silenx.com. This is just following my purchase last week of a 520w Pro iXtrema PSU also from silenX. The difference in the output of sound in my case is unbelievable! The ease of use on the company’s website and the speed of the delivery impressed me even more. Very professional and efficient, these guys have their act together!"

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Overall quality of the company
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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
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Making decisions on their own
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Overall customer service
Customer service being easy to reach
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Verified
5/5

2004-07-25

"These fans are indeed quiet. There is not an invoice number; just and order ID (3509) and a customer number (2884)."

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Value the company offers
Is committed to quality products and services
Is trustworthy
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Overall technical support
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Verified
5/5

2004-07-24

"Fast delivery excellent product. Would definitely recommend and order from again. These are by far the quietest fans I have ever heard. Had to do a double take to make sure they were on.
"

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Overall quality of the company
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Verified
5/5

2004-07-23

"I have no comment, but I'm forced to put at least 50 characters in here. I hope this is enough!"

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Verified
5/5

2004-07-23

"Fast processing time, great shipping rates and speed, and great products. I will be buying from them again soon!"

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Verified
5/5

2004-07-23

"Bought a heatsink/fan combination before this, I'm happy with my purchase. In my most recent order I bought the Zalman ZM-2HC2 and 2 of the SilenX Hard Drive Grommets (4-pack) units. Looking forward to getting these.
Thanks for the great service!
"

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Verified
5/5

2004-07-21

"great fan!!! yellow mounts do NOT fit any of the cases I tried to install them into."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
N/A
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Verified
4/5

2004-07-21

"Purchasing was a breeze and the products are excellent. I can't believe how quiet my PC is now! SilenX and Zalman products are amazing. That said, there are 2 areas that need improving: 1) Order tracking. I can log into my SilenX.com account but tracking with USPS is next to impossible. They just offer delivery confirmation. 2) I did send a question to SilenX support via e-mail on July 27th. I still have not received a reply. That was disappointing. Overall, 5 out of 5 for the quality of products and 1 out of 5 for less than responsive service and no order tracking (due to carrier choice). Would I buy again? Yes, because the products are excellent."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-07-19

"Came quick, but both 60mm fans came broken, called them up and they sent them out quickly!"

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
N/A
Being trustworthy
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Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-07-19

"very happy with power supply and cpu fan noise level"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
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N/A
Being trustworthy
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Being knowledgeable
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-07-19

"My order was processed and received very quickly. When ordered on tuesday, my case fan was on my doorstep after work on thursday. I am very pleased with the overall qualilty of the product and it was exactly what I expected. I will probably order again through this company."

Detailed Review Benchmark + -
Overall quality of the company
N/A
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
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Web site being easy to use
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Verified
5/5

2004-07-16

"The fan that I purchased is the quietest that I have ever put into a case."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-07-16

"I felt a little card to show how to install the shock absorbers would have helped...I found a site from your review list that displayed it helped. other then that very easy to install!"

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Verified
5/5

2004-07-15

"I've owned close to a dozen PSUs, and this SilenX one is the quietest, most reliable PSU I've even owned."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability