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Verified
5/5

2004-02-16

"The shopping experience was very good.
The ordering process was easy, and the product was shipped promptly.
"

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Ease of ordering online
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Delivering products damage free
Overall technical support
Being easy to reach
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Resolving problems
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
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Verified
5/5

2004-02-16

"Great purchasing experience and products. Purchased a 520W PSU, Zalman 7000A-Cu heatsink, 3 80mm fans and 1 120mm fan. They work awesome and are all extremely quiet. I purchaed the items on Monday the 9th and received them Friday the 13th. I used the priority mail option. I live in Hawaii so I was worried about the shipping but it was no problem at all. I highly recommend this company for silent PC use and high quality products. The only thing I wish they would have had was a choice for UPS or Fedex shipping. I would say that was one of the only improvements they could make."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
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Speed of web site
Web site being easy to use

Verified
5/5

2004-02-15

"Excellent product, lightning fast shipping! A+ Would definately do business with again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
4/5

2004-02-14

"Product was good but the screws seemed to be incorrect. They had flat tips which made it almost inpossible to push through the silicon mounts."

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
N/A
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
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Verified
4/5

2004-02-14

"On the purchasing side, I received the product in a timely manner. The psu comes with more connectors than I need and one floppy connector (which doesn't matter to me since I think the floppy drive is obsolete). Three SATA connectors for those that care. I bought from SilenX.com because they have good product detail.
Still though, this computer doesn't run quiet. I know it's not the cpu fan, gpu nor this psu. I wouldn't of bought this psu had I known my computer wouldn't be silent. So I think 14db is very quiet, but it's hard to tell when the computer is not quiet. This psu is rather expensive.
Heatsink with no fan for the gpu,
"

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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-02-13

"What can I say? this power supply performs exactly as advertised. Voltage levels are stable, even under load, and the fan is completely silent. I am extremely pleased with this product...and Silenx Power Supplies will be in all of my computers from now on! "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
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Verified
5/5

2004-02-13

"This is the first time that I have purchased from Silenx. I found that the customer service was excellent and I usually received a reply by email within 24 hours of my query. Silenx rep Matt Marco assisted me with my order, and I found him to be extremely helpful with all of my queries.
On a low note, I found the prices to be slightly expensive, however, I was offered $10 off shipping costs (for simply filling out the survey) and my shipping was upgraded for free to USPS Airmail Parcel Post which helps me alot since I'm making an international order from Australia.
In addition, the ordering and checkout process was very user friendly and problem free.
Based on the product reviews, I am confident that Silenx products are the ultimate in quiet and efficient PC solutions.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-02-13

"I was tired of having my PC sound like a jet engine in my ear so I went searching for a SILENT solution.... I found it.... Silenx. I bought their MCX-478V for my Intel P4 socket 478. It was a EASY install (the mounting clips worked great!)and it came with the fan already mounted to the heatsink. They also included a tube of Arctic Silver. I also ordered their 11DBa 80mm silent case fan which came with rubber mounts instead of metal screws. When I powered the system up I couldn't hear the fans & had to look to make sure they were operating. Silenx has lived up to it's claims and now I have the peace and quiet I so badly needed. One issue ... I didn't realize how much noise my keyboard makes when I type! Thanks Silenx!! My next order is on the way for my wifes computer. Can you say permanent bookmark?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Verified
5/5

2004-02-12

"The SilenX 60mm 8dBA Fans came within two working days and well packaged.
The product works in silence and perfectly well to cool my PCs. Now I can hear a pin drop in my computer room with three PCs.
I will recommand this product to anyone who wants to work in silence.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Speed of web site
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Verified
4/5

2004-02-11

"Customer ID: 660

The products were shipped very fast, half of my order didn't show up, but the sales office responded to my email and shipped the rest within a few days.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
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Verified
5/5

2004-02-10

"Excellent. Very good product and elivery was on time. Look forward to doing business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
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Being knowledgeable
N/A
Resolving problems
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Being trustworthy
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
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Customer service being trustworthy
Customer service resolving problems
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-02-10

"By far the best power supply I have ever purchased. I wanted reliable power and performance and that is what I have. Thanks"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Verified
5/5

2004-02-09

"thanks for fast and easy service!
order ID is 852
customer ID is 411
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
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Verified
5/5

2004-02-08

"Silenx 80mm fans are indeed quiet. Quick ship, well packed."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2004-02-08

"the PSU and fans work exactly as advertised. very quiet. Shipping was prompt, and my e-mail was even responded to over a holiday weekend. Great service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
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Making decisions on their own
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Being knowledgeable
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Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use