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Verified
5/5

2004-01-31

"I ordered two of their 80mm case fans to make my case quieter. They worked perfectly, and even reduced my case temperature by 2 degrees celsius. The only fans I can hear from my case are the power supply and processor fan, which I will replace soon. When there was an error with the postal service, they answered my email quickly. I would buy from them again, and probably will. This place was actually cheaper than the resellers I could find. I only wish they would offer UPS as a shipping option."

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Verified
5/5

2004-01-31

"bought the 400w power supply. super product. super quiet. so quiet that it made me realize how loud my other fans, hard drive and motherboard are. i had an asus a7n8x mobo that always let out a loud high pitched whine thru one of the coils, that can also be heard thru the speakers. then i switched to a pentium 4 cpu and mobo, and no more whine!
computer is now as quiet as can be.
fast shipping, good excellent service and fast email responses.
would buy from again.
thanks!
"

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Verified
5/5

2004-01-31

"As a UK buyer I was happily surprised to find that Silenx were only too happy to ship to the UK and allow me to pay via Paypal. So few US companies do this, meaning they miss out on a lot of trade.

The items (450W iXtrema PSU, MCX-478V HSF, and 3x Silenx fans) arrived quickly, securely packaged and in perfect condition.

I was really impressed with the build quality. Each item had a nice 'heavy' feel. I fitted all items into my newly built HTPC and fired up. All I can say is "Wow".

Before purchasing these items, I was considering going down the water-cooling route for my rig but not needing to overclock, this seemed excessive. Now that I have my Silenx setup, I won't be considering W/C anymore. I never would have believed air-cooling could be this quiet.

I initially thought I had a faulty PSU. It seemed to be vibrating. I fired off a few questions to customer services. Matt from Silenx responded quickly and politely, offering to exchange the unit if there was a problem (remember, I'm in the UK!). Anyway, it turned out that the vibration was caused by a loose piece of casing I had missed (D'oh!). After a quick adjustment, I can honestly say that this Silenx kit is the most impressive range of 'stock' PC hardware I have ever seen. Period.

Congratulations Silenx. On your hardware, your international delivery, and your commitment to customer support. Thanks, Adam
"

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Overall technical support
Making decisions on their own
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Verified
5/5

2004-01-31

"Best email response I have ever used, literally all questions answered in minutes. I'm ordering from UK and have never seen such good response.

Shame all companies don't have this high level of customer service.

Will use again for sure.

Cheers
"

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Verified
5/5

2004-01-30

"very quick ship! product is as promised, quiet and quality."

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Verified
5/5

2004-01-29

"I ordered a powersupply ans zalman's coolers.
All was fine.
I 'll shop again
"

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Verified
5/5

2004-01-25

"Very satisfied with the product. Order handled expeditiously."

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Verified
5/5

2004-01-23

"I ordered the 80mm Fans on Tuesday and got the fans on Thursday. I tested the fans outside of my case and they are great good air flow and next to no noise."

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Delivering products damage free
Delivering products on-time
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Being updated on the exact date the delivery was sent
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Verified
5/5

2004-01-23

"After ordering the silenx fans and power supply a week before, I noticed that my CPU Cooler was a real screamer. I ordered their heatsink for the socket 478 CPU and it's really quiet.

All I can say is that Silenx stuff is silent -- just be sure to get ALL of the parts they recommend. Leaving one noisy part makes a big difference.
"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Verified
5/5

2004-01-19

"Very helpful in selecting the right product. And they shipped it FAST. Days sooner than I would have expected. Power supply is quiet and stable.

Thanks.
"

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Verified
4/5

2004-01-17

"Quick two-day delivery. Voltages on the power supply were very stable, although the +5V and +12V rails ran a bit high (5.21 and 12.61, respectively). Whisper quiet, as promised. However, the product information failed to specify that the power supply only provided heat dissipation for itself. As a result, I'm in need of another case fan to replace the temperature control of my previous power supply."

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Verified
5/5

2004-01-16

"Excellent products! Superfast order processing - item arrived 3 days earlier than I expected it. I would definitely be ordering from SilenX again in the near future."

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Is committed to quality products and services
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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
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5/5

2004-01-16

"Helpfull staff, quick responses to emails, obviously used to handling overseas orders, straightforward purchasing process.
Recomended
"

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Verified
5/5

2004-01-15

"Items professionally packaged, arrived on time, and in one box. Vender provided to service requested at a decent price and with efficient and helpful service."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2004-01-12

"I found out about SilenX from various forums etc, and so far I have been very impressed with the speed and helpfullness of the service, I am buying from the UK and they have even offered me $5 rebate!"

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N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site